NHA CERTIFIED MEDICAL
ADMINISTRATIVE ASSISTANT
(CMAA) STUDY GUIDE AVTEC
1. Computer Scheduling
Answer Electronic appointment book
2. Book Scheduling
Answer Hard copy appointment book
3. Wave Booking
Answer Patients are scheduled at the same time each hour to create short-term flexibility each hour.
4. Modified Wave BookingAnswer Wave booking can be modified in a couple of ditterent ways. One
example of this approach is to schedule two patients to come at 9 a.m. and one patient at 9
:30 a.m. This hourly cycle is repeated throughout the day.
5. Double BookingAnswer Two patients are scheduled to come at the same time to see the same physician.
6. Stream/time-Specific Scheduling
Answer Scheduling patients for specific times at regular intervals. The amount of time allotted
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,depends on the reason for the visit.
7. Open Booking (tidal wave scheduling)
Answer Patients are not scheduled for a specific time, but told to come in at intermittent times. They are
seen in the order in which the arrive.
8. Cluster or Categorization Booking
Answer Booking a number of patients who have specific needs together at the same time of day.
9. Matrix
Answer A grid with time slots blocked out when physicians are unavailable or the oflce is closed.
10. Template
Answer A document with a preset format that is used as a starting point so that it does not have e recreated each
time.
11. Screening System
Answer Procedures to prioritize the urgency of a call to determine when the patient should be seen.
12. Certified Mail
Answer First-class mail that also gives the mail added protection by ottering insurance, tracking, and return
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, receipt options.
13. Appointment Cards
Answer Used to remind patients of scheduled appointments and to eliminate misunder- standings about
dates and time.
14. Health Insurance Portability and Accountability Act (HIPAA) of 1996
Answer Legislation that includes Title II, the first parameters designed to protect the privacy and security of
patient information.
15. What are three advantages of computer scheduling?
Answer Display available and scheduled times; length and type of appointment required and day or
time preferences.
16. When scheduling appointments, what factors need to be taken into ac-
count?
Answer The needs of the patient, the habits and preferences of the provider, and the capacity of the facility.
17. Electronic Medical Record (EMR)
Answer An electronic record of health information that is created, added to, managed, and reviewed by
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16
ADMINISTRATIVE ASSISTANT
(CMAA) STUDY GUIDE AVTEC
1. Computer Scheduling
Answer Electronic appointment book
2. Book Scheduling
Answer Hard copy appointment book
3. Wave Booking
Answer Patients are scheduled at the same time each hour to create short-term flexibility each hour.
4. Modified Wave BookingAnswer Wave booking can be modified in a couple of ditterent ways. One
example of this approach is to schedule two patients to come at 9 a.m. and one patient at 9
:30 a.m. This hourly cycle is repeated throughout the day.
5. Double BookingAnswer Two patients are scheduled to come at the same time to see the same physician.
6. Stream/time-Specific Scheduling
Answer Scheduling patients for specific times at regular intervals. The amount of time allotted
1/
16
,depends on the reason for the visit.
7. Open Booking (tidal wave scheduling)
Answer Patients are not scheduled for a specific time, but told to come in at intermittent times. They are
seen in the order in which the arrive.
8. Cluster or Categorization Booking
Answer Booking a number of patients who have specific needs together at the same time of day.
9. Matrix
Answer A grid with time slots blocked out when physicians are unavailable or the oflce is closed.
10. Template
Answer A document with a preset format that is used as a starting point so that it does not have e recreated each
time.
11. Screening System
Answer Procedures to prioritize the urgency of a call to determine when the patient should be seen.
12. Certified Mail
Answer First-class mail that also gives the mail added protection by ottering insurance, tracking, and return
2/
16
, receipt options.
13. Appointment Cards
Answer Used to remind patients of scheduled appointments and to eliminate misunder- standings about
dates and time.
14. Health Insurance Portability and Accountability Act (HIPAA) of 1996
Answer Legislation that includes Title II, the first parameters designed to protect the privacy and security of
patient information.
15. What are three advantages of computer scheduling?
Answer Display available and scheduled times; length and type of appointment required and day or
time preferences.
16. When scheduling appointments, what factors need to be taken into ac-
count?
Answer The needs of the patient, the habits and preferences of the provider, and the capacity of the facility.
17. Electronic Medical Record (EMR)
Answer An electronic record of health information that is created, added to, managed, and reviewed by
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16
