Amazon Driver Training Questions and
Answers | Latest Version | 2025/2026 |
Correct & Verified
What is the first thing you should do before starting your Amazon delivery route?
✔✔Check your vehicle for safety and ensure all required equipment is present.
How should you confirm your delivery route before starting?
✔✔Review your delivery app and route map to understand stops and timing.
What should you do if you notice a vehicle issue before starting deliveries?
✔✔Report the issue to your supervisor and do not start the route until it is resolved.
How should you handle packages that are damaged before delivery?
✔✔Report them immediately and follow the protocol for damaged items.
What is the safest way to load packages into your delivery vehicle?
✔✔Place heavier packages on the bottom and lighter packages on top, securing them to prevent
shifting.
How often should you check your mirrors while driving?
✔✔Continuously, especially before changing lanes, turning, or stopping.
1
,What is the proper way to back up your delivery vehicle?
✔✔Use mirrors and backup cameras, check surroundings, and proceed slowly.
How should you react if a pedestrian steps into the street unexpectedly?
✔✔Slow down immediately, stop if necessary, and allow them to pass safely.
What is the best practice when driving in heavy traffic?
✔✔Maintain a safe following distance and anticipate sudden stops.
How should you handle an aggressive driver on your route?
✔✔Stay calm, avoid confrontation, and maintain a safe distance.
What should you do if your GPS stops working mid-route?
✔✔Use a backup map or contact your supervisor for guidance.
How do you ensure package accuracy before leaving the depot?
✔✔Scan each package and confirm it matches the delivery manifest.
What is the correct procedure for delivering a package to a gated community?
✔✔Follow access instructions, such as gate codes or security contact, and verify delivery.
How should you handle a customer refusing a delivery?
2
, ✔✔Follow Amazon’s protocol, notify the customer through the app, and return the package if
instructed.
What is the safest way to exit your vehicle when making a delivery?
✔✔Use hazard lights if necessary, check surroundings, and exit on the side away from traffic.
How do you protect perishable items during delivery?
✔✔Keep them in temperature-controlled areas of the vehicle and deliver promptly.
What should you do if you cannot find a customer’s address?
✔✔Call the customer if possible, check the app for delivery notes, and ask for guidance if
needed.
How do you prevent package theft during delivery stops?
✔✔Keep packages out of sight in the vehicle and make deliveries promptly.
What is the proper way to handle packages labeled “Fragile”?
✔✔Handle them with care, avoid stacking heavy items on top, and secure them during transport.
How should you respond to a customer asking for a delivery outside the scheduled instructions?
✔✔Follow Amazon delivery policies and do not deviate without approval.
3
Answers | Latest Version | 2025/2026 |
Correct & Verified
What is the first thing you should do before starting your Amazon delivery route?
✔✔Check your vehicle for safety and ensure all required equipment is present.
How should you confirm your delivery route before starting?
✔✔Review your delivery app and route map to understand stops and timing.
What should you do if you notice a vehicle issue before starting deliveries?
✔✔Report the issue to your supervisor and do not start the route until it is resolved.
How should you handle packages that are damaged before delivery?
✔✔Report them immediately and follow the protocol for damaged items.
What is the safest way to load packages into your delivery vehicle?
✔✔Place heavier packages on the bottom and lighter packages on top, securing them to prevent
shifting.
How often should you check your mirrors while driving?
✔✔Continuously, especially before changing lanes, turning, or stopping.
1
,What is the proper way to back up your delivery vehicle?
✔✔Use mirrors and backup cameras, check surroundings, and proceed slowly.
How should you react if a pedestrian steps into the street unexpectedly?
✔✔Slow down immediately, stop if necessary, and allow them to pass safely.
What is the best practice when driving in heavy traffic?
✔✔Maintain a safe following distance and anticipate sudden stops.
How should you handle an aggressive driver on your route?
✔✔Stay calm, avoid confrontation, and maintain a safe distance.
What should you do if your GPS stops working mid-route?
✔✔Use a backup map or contact your supervisor for guidance.
How do you ensure package accuracy before leaving the depot?
✔✔Scan each package and confirm it matches the delivery manifest.
What is the correct procedure for delivering a package to a gated community?
✔✔Follow access instructions, such as gate codes or security contact, and verify delivery.
How should you handle a customer refusing a delivery?
2
, ✔✔Follow Amazon’s protocol, notify the customer through the app, and return the package if
instructed.
What is the safest way to exit your vehicle when making a delivery?
✔✔Use hazard lights if necessary, check surroundings, and exit on the side away from traffic.
How do you protect perishable items during delivery?
✔✔Keep them in temperature-controlled areas of the vehicle and deliver promptly.
What should you do if you cannot find a customer’s address?
✔✔Call the customer if possible, check the app for delivery notes, and ask for guidance if
needed.
How do you prevent package theft during delivery stops?
✔✔Keep packages out of sight in the vehicle and make deliveries promptly.
What is the proper way to handle packages labeled “Fragile”?
✔✔Handle them with care, avoid stacking heavy items on top, and secure them during transport.
How should you respond to a customer asking for a delivery outside the scheduled instructions?
✔✔Follow Amazon delivery policies and do not deviate without approval.
3
