BUSINESS MANAGEMENT AND ADMINISTRATION CLUSTER EXAM
QUESTIONS AND CORRECT ANSWERS
1. 1. One of the main functions of the legal procedure is to
A. establish laws.
B. enact legislation.
C. resolve disputes.
D. dissolve businesses. ANSWER C
2. 2. Marsha wants to invest her savings in a business. However, she wants to
protect all of her personal
assets. Which type of business ownership would be most appropriate for
Marsha?
A. Sole proprietorship
B. Franchise
C. Partnership
D. Corporation ANSWER D
3. 3. Which of the following statements regarding company policies is true:
A. Company policies identify general company rules.
B. Company policies and procedures are the same thing.
C. Company policies describe emergency measures.
D. Company policies identify very specific employee actions. ANSWER A
4. 4. Before an individual can follow verbal directions, s/he must first be ready
to
A. listen.
B. write.
C. speak.
D. understand. ANSWER A
5. 5. What is important to do when giving verbal directions to make sure the
audience understands?
A. Maintain eye contact
B. Ask questions
C. Use gestures
D. Explain information ANSWER B
6. 6. It is most appropriate for business people to use complex, technical jargon
when they are
, BUSINESS MANAGEMENT AND ADMINISTRATION CLUSTER EXAM
QUESTIONS AND CORRECT ANSWERS
A. introducing a friend to a business associate.
B. greeting new customers.
C. speaking with coworkers.
D. informally conversing with an acquaintance. ANSWER C
7. 7. You have a customer on the phone who always ends up talking about his
personal life for far too long.
Today, he's telling you a long story about his recent vacation. However, you have
several other calls on
the line and tons of work to do. How should you handle this situation?
A. Tell the customer you don't have time to talk about personal issues, so he
should stay on topic.
B. Tell the caller you're happy to hear about his vacation, but you have to take
another call.
C. Transfer the call to someone else who has more time to talk to the customer.
D. Talk to the customer as long as he wants to appear more interested. ANSWE
B
8. 8. When participating in group discussions, it is often helpful to
A. appoint a leader.
B. try to socialize.
C. interrupt a speaker.
D. be aggressive. ANSWER A
9. 9. What should a business employee do before writing an informational
message?
A. Identify the audience
B. Plan a response
C. Wait for feedback
D. Select the medium ANSWER A
10. 10. Which of the following are characteristics of a well-written executive
summary:
A. Error free, simple, and creative
B. Clear, concise, and error free
C. Creative, concise, and informal
, BUSINESS MANAGEMENT AND ADMINISTRATION CLUSTER EXAM
QUESTIONS AND CORRECT ANSWERS
D. Concise, informal, and error free ANSWER B
QUESTIONS AND CORRECT ANSWERS
1. 1. One of the main functions of the legal procedure is to
A. establish laws.
B. enact legislation.
C. resolve disputes.
D. dissolve businesses. ANSWER C
2. 2. Marsha wants to invest her savings in a business. However, she wants to
protect all of her personal
assets. Which type of business ownership would be most appropriate for
Marsha?
A. Sole proprietorship
B. Franchise
C. Partnership
D. Corporation ANSWER D
3. 3. Which of the following statements regarding company policies is true:
A. Company policies identify general company rules.
B. Company policies and procedures are the same thing.
C. Company policies describe emergency measures.
D. Company policies identify very specific employee actions. ANSWER A
4. 4. Before an individual can follow verbal directions, s/he must first be ready
to
A. listen.
B. write.
C. speak.
D. understand. ANSWER A
5. 5. What is important to do when giving verbal directions to make sure the
audience understands?
A. Maintain eye contact
B. Ask questions
C. Use gestures
D. Explain information ANSWER B
6. 6. It is most appropriate for business people to use complex, technical jargon
when they are
, BUSINESS MANAGEMENT AND ADMINISTRATION CLUSTER EXAM
QUESTIONS AND CORRECT ANSWERS
A. introducing a friend to a business associate.
B. greeting new customers.
C. speaking with coworkers.
D. informally conversing with an acquaintance. ANSWER C
7. 7. You have a customer on the phone who always ends up talking about his
personal life for far too long.
Today, he's telling you a long story about his recent vacation. However, you have
several other calls on
the line and tons of work to do. How should you handle this situation?
A. Tell the customer you don't have time to talk about personal issues, so he
should stay on topic.
B. Tell the caller you're happy to hear about his vacation, but you have to take
another call.
C. Transfer the call to someone else who has more time to talk to the customer.
D. Talk to the customer as long as he wants to appear more interested. ANSWE
B
8. 8. When participating in group discussions, it is often helpful to
A. appoint a leader.
B. try to socialize.
C. interrupt a speaker.
D. be aggressive. ANSWER A
9. 9. What should a business employee do before writing an informational
message?
A. Identify the audience
B. Plan a response
C. Wait for feedback
D. Select the medium ANSWER A
10. 10. Which of the following are characteristics of a well-written executive
summary:
A. Error free, simple, and creative
B. Clear, concise, and error free
C. Creative, concise, and informal
, BUSINESS MANAGEMENT AND ADMINISTRATION CLUSTER EXAM
QUESTIONS AND CORRECT ANSWERS
D. Concise, informal, and error free ANSWER B
