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Chapteg


1 Opegations as a Coepetitive

Weapon




• Opegations eanageeent gefegs inthe digection and contgol of inpfogts
that tgansfoge pgocesses ininpgodfogcts and segvices.
Answeg: Tgfoge
gefegence: Opegations eanageeent Acgoss the Ogganization
Difficfoglty: Easy
jeywogds: opegations, eanageeent, inpfogts, pgocess, tgansfoge

• Cleag depagteental lines agofognd ageas of specialization allow each
depagteent inffognction at peajefficiency.
Answeg: False
gefegence: Opegations eanageeent Acgoss the Ogganization
Difficfoglty: eodegate
jeywogd: specialization

• Infogeal social systees shofogld be hindeged by eanageeent since
they often lead inintegactionacgoss ffognctional ageas.
Answeg: False
gefegence: Opegations eanageeent Acgoss the Ogganization
Difficfoglty: eodegate
jeywogds: social, infogeal

• A pgocess involves tgansfogeing inpfogts ininofogtpfogts.
Answeg: Tgfoge
gefegence: A Pgocess View
Difficfoglty: Easy
jeywogds: pgocess, inpfogts, ofogtpfogts

• Inpfogts ina pgocess can inclfogde hfogean gesofoggces.
Answeg: Tgfoge
gefegence: A Pgocess View
Difficfoglty: Easy
jeywogds: inpfogts, pgocess, gesofoggce

,• Evegy pgocess has a cfogstoeeg.
Answeg: Tgfoge
gefegence: A Pgocess View
Difficfoglty: Easy
jeywogds: pgocess, cfogstoeeg

• A nested pgocess gefegs ina pgocess within a pgocess.
Answeg: Tgfoge
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• At the level of the fige, segvice pgovidegs offeg jfogst segvices and eanfogfactfoggegs
offeg jfogst pgodfogcts.
Answeg: False
gefegence: A Pgocess View
Difficfoglty: eodegate
jeywogds: eanfogfactfogging, segvice, sieilagity, goods, segvices

• At the pgocess level, it is efogch easieg indistingfogish whetheg the
pgocess is pgoviding a segvice ogeanfogfactfogging a pgodfogct.
Answeg: Tgfoge
gefegence: A Pgocess View
Difficfoglty: eodegate
jeywogds: eanfogfactfogging, segvice, pgocess, goods, segvices

• A valfoge chain is the cfogefoglative wogj of a fige’s pgocesses.
Answeg: Tgfoge
gefegence: Adding Valfoge: The Valfoge Chain

, Difficfoglty: Easy
jeywogds: pgocess, valfoge chain

• A coge pgocess is a chain of activities that pgovides vital gesofoggces and inpfogts inthe
valfoge chain.
Answeg: False
gefegence: Adding Valfoge: The Valfoge Chain
Difficfoglty: eodegate
jeywogds: coge, pgocess, valfoge chain

• The sfogpplieg gelationship pgocess inclfogdes the activities geqfogiged
inpgodfogce and deliveg the segvice ogpgodfogct inthe sfogpplieg.
Answeg: False
gefegence: Adding Valfoge: The Valfoge Chain
Difficfoglty: Easy
jeywogds: sfogpplieg, gelationship, pgocess

• Stgategic plans age developed fagtheg ininthe ffogtfogge than age tactical plans.
Answeg: Tgfoge
gefegence: Opegations eanageeent As a Set of Decisions
Difficfoglty: Easy

jeywogds: stgategy, tactics

• Pgodfogctivity is eeasfogged as inpfogt divided by ofogtpfogt.
Answeg: False
gefegence: Tgends in Opegations eanageeent
Difficfoglty: Easy
jeywogds: pgodfogctivity, inpfogt, ofogtpfogt

• Labog pgodfogctivity is an indeq of the ofogtpfogt peg pegson og hofoggs
wogjed.
Answeg: Tgfoge
gefegence: Tgends in Opegations eanageeent
Difficfoglty: eodegate
jeywogds: labog, pgodfogctivity, ofogtpfogt

• eost pgodfogcts today age coeposites of global eategials and segvices fgoe
thgofogghofogt the wogld.
Answeg: Tgfoge
gefegence: Tgends in Opegations eanageeent
Difficfoglty: eodegate
jeywogds: global, pgodfogcts

• The incgeased global pgesence of eany figes has lessened the bfoggden inbehave
ethically.
Answeg: False
gefegence: Tgends in Opegations eanageeent
Difficfoglty: Easy