WGU ITIL V4 EXAM QUESTIONS
WITH CORRECT SOLUTIONS||100%
GUARANTEED PASS||UPDATED
2026/2027 SYLLABUS||<<NEWEST
VERSION>>
ITIL (Information Technology Infrastructure Library) - ANSWER ✓ A good-
practice guidance applicable to all types of organizations that provide services to
businesses.
ITIL framework - ANSWER ✓ A source of good practice in service management.
ITIL guiding principles - ANSWER ✓ Help to guide organizational decisions and
actions and ensure a shared understanding and unified approach to ITSM
throughout the organization.
ITIL practices - ANSWER ✓ Enhance the flexibility of the service value chain by
supporting multiple chain activities
SVS (service value system) - ANSWER ✓ Describes how the components and
activities of an organization interact to create value through IT-enabled services.
The ITIL service value chain - ANSWER ✓ A flexible model for the creation,
delivery, and continual improvement of services.
configuration item (CI) - ANSWER ✓ Any component that needs to be managed
in order to deliver an IT service.
configuration management system (CMS) - ANSWER ✓ A set of tools, data, and
information that is used to support service configuration management.
configuration management database (CMDB) - ANSWER ✓ A database used to
store configuration records throughout their lifecycle. The CMDB also maintains
the relationships between configuration records.
, release management practice - ANSWER ✓ The practice of making new and
changed services and features available for use.
waterfall method - ANSWER ✓ A development approach that is linear and
sequential with distinct objectives for each phase of development.
agile - ANSWER ✓ An umbrella term for a collection of frameworks and
techniques that together enable teams and individuals to work in a way that is
typified by collaboration, prioritization, iterative and incremental delivery, and
timeboxing. There are several specific methods (or frameworks) that are classed as
Agile, such as Scrum, Lean, and Kanban.
DevOps - ANSWER ✓ An organizational culture that aims to improve the flow of
value to customers. DevOps focuses on culture, automation, Lean, measurement,
and sharing (CALMS).
deployment management practice - ANSWER ✓ The practice of moving new or
changed hardware, software, documentation, processes, or any other service
component to live environments.
service desk - ANSWER ✓ The point of communication between the service
provider and all its users.
event - ANSWER ✓ Any change of state that has significance for the management
of a service or other configuration item.
monitoring and event management practice - ANSWER ✓ The practice of
systematically observing services and service components, and recording and
reporting selected changes of state identified as events.
Information Event - ANSWER ✓ the event does not require any immediate action
and does not represent an exception.
Warning Event - ANSWER ✓ the event is generated when a device or service,
(application / utility), is approaching an agreed threshold
WITH CORRECT SOLUTIONS||100%
GUARANTEED PASS||UPDATED
2026/2027 SYLLABUS||<<NEWEST
VERSION>>
ITIL (Information Technology Infrastructure Library) - ANSWER ✓ A good-
practice guidance applicable to all types of organizations that provide services to
businesses.
ITIL framework - ANSWER ✓ A source of good practice in service management.
ITIL guiding principles - ANSWER ✓ Help to guide organizational decisions and
actions and ensure a shared understanding and unified approach to ITSM
throughout the organization.
ITIL practices - ANSWER ✓ Enhance the flexibility of the service value chain by
supporting multiple chain activities
SVS (service value system) - ANSWER ✓ Describes how the components and
activities of an organization interact to create value through IT-enabled services.
The ITIL service value chain - ANSWER ✓ A flexible model for the creation,
delivery, and continual improvement of services.
configuration item (CI) - ANSWER ✓ Any component that needs to be managed
in order to deliver an IT service.
configuration management system (CMS) - ANSWER ✓ A set of tools, data, and
information that is used to support service configuration management.
configuration management database (CMDB) - ANSWER ✓ A database used to
store configuration records throughout their lifecycle. The CMDB also maintains
the relationships between configuration records.
, release management practice - ANSWER ✓ The practice of making new and
changed services and features available for use.
waterfall method - ANSWER ✓ A development approach that is linear and
sequential with distinct objectives for each phase of development.
agile - ANSWER ✓ An umbrella term for a collection of frameworks and
techniques that together enable teams and individuals to work in a way that is
typified by collaboration, prioritization, iterative and incremental delivery, and
timeboxing. There are several specific methods (or frameworks) that are classed as
Agile, such as Scrum, Lean, and Kanban.
DevOps - ANSWER ✓ An organizational culture that aims to improve the flow of
value to customers. DevOps focuses on culture, automation, Lean, measurement,
and sharing (CALMS).
deployment management practice - ANSWER ✓ The practice of moving new or
changed hardware, software, documentation, processes, or any other service
component to live environments.
service desk - ANSWER ✓ The point of communication between the service
provider and all its users.
event - ANSWER ✓ Any change of state that has significance for the management
of a service or other configuration item.
monitoring and event management practice - ANSWER ✓ The practice of
systematically observing services and service components, and recording and
reporting selected changes of state identified as events.
Information Event - ANSWER ✓ the event does not require any immediate action
and does not represent an exception.
Warning Event - ANSWER ✓ the event is generated when a device or service,
(application / utility), is approaching an agreed threshold
