ASAP PACE CERTIFICATION 2024 EXAM
STUDY GUIDE TESTED QUESTIONS AND
ANSWERS 2026
⩥ Divergent thinking. Answer: Focuses on producing a broad variety of
ideas
⩥ Levels of Communication. Answer: 1. Casual -light, inconsequential
2. Critical - higher intensity, more challenging
3. Crucial - highest intensity, potential danger
⩥ Crucial Communication Components. Answer: Opposing opinions,
high stakes, strong emotions
⩥ Communication Cycle. Answer: Sender (encode) > Send (Message) >
Receiver (decode/interpret)
⩥ Main 3 Components of Communication. Answer: 1. Word Choice
2. Tone of Voice
3. Body Language
⩥ Word Choice (% of meaning). Answer: 10%
,⩥ Tone of Voice (% of meaning). Answer: 35%
⩥ Body Language (% of meaning). Answer: 55%
⩥ Tone of Voice Elements. Answer: Pitch, Pace, Volume, Inflection,
Emphasis
⩥ Body Language Elements. Answer: Eye Contact, Facial Expression,
Positioning, Gestures
⩥ Context Elements. Answer: The environmental influences and existing
circumstances (Place, People, Purpose)
⩥ Non-Verbal Listening Skills. Answer: Don't interrupt, remove
distractions, nod, mirror the communicator, take notes
⩥ Verbal Listening Skills. Answer: Probe, clarify, paraphrase, reflect,
encourage
⩥ 4 Communication Styles. Answer: 1. The Director
2. The Socializer
3. The Thinker
,4. The Relator
⩥ Elements of Emotional Intelligence (EQ). Answer: Personal
Competence, Social Competence
⩥ Personal Competence (EQ) Elements. Answer: Self-Awareness, Self-
Management
⩥ Social Competence (EQ) Elements. Answer: Social Awareness,
Relationship Management
⩥ Self-Awareness (EQ). Answer: Understand your own emotions
⩥ Self-Management (EQ). Answer: Managing your own emotions and
behaviors
⩥ Social Awareness (EQ). Answer: Identify and understand the emotions
of others
⩥ Relationship Management (EQ). Answer: Manage interactions with
others successfully
⩥ Prescriptive Feedback. Answer: Offer a solution for the problem -
what they can do different next time
, ⩥ Descriptive Feedback. Answer: State what didn't work and why - no
judgement, stick to the facts
⩥ Receiving Positive Feedback. Answer: Accept it, show gratitude,
make note
⩥ Receiving Negative Feedback. Answer: Listen, clarify, manage
emotions
⩥ Constructive Conflict. Answer: Can lead to better decisions, more
creative problem solving and stronger relationships
⩥ Destructive Conflict. Answer: Creates negative outcomes - broken
relationships, decreased productivity and harms reputations
⩥ Handling Gossip. Answer: Silence is implicit agreement and
acceptance - don't stay silent, counter with facts, change the subject,
distance yourself
⩥ 5 Levels of Leadership (John Maxwell). Answer: 1. Position
2. Permission
3. Production
4. People development
STUDY GUIDE TESTED QUESTIONS AND
ANSWERS 2026
⩥ Divergent thinking. Answer: Focuses on producing a broad variety of
ideas
⩥ Levels of Communication. Answer: 1. Casual -light, inconsequential
2. Critical - higher intensity, more challenging
3. Crucial - highest intensity, potential danger
⩥ Crucial Communication Components. Answer: Opposing opinions,
high stakes, strong emotions
⩥ Communication Cycle. Answer: Sender (encode) > Send (Message) >
Receiver (decode/interpret)
⩥ Main 3 Components of Communication. Answer: 1. Word Choice
2. Tone of Voice
3. Body Language
⩥ Word Choice (% of meaning). Answer: 10%
,⩥ Tone of Voice (% of meaning). Answer: 35%
⩥ Body Language (% of meaning). Answer: 55%
⩥ Tone of Voice Elements. Answer: Pitch, Pace, Volume, Inflection,
Emphasis
⩥ Body Language Elements. Answer: Eye Contact, Facial Expression,
Positioning, Gestures
⩥ Context Elements. Answer: The environmental influences and existing
circumstances (Place, People, Purpose)
⩥ Non-Verbal Listening Skills. Answer: Don't interrupt, remove
distractions, nod, mirror the communicator, take notes
⩥ Verbal Listening Skills. Answer: Probe, clarify, paraphrase, reflect,
encourage
⩥ 4 Communication Styles. Answer: 1. The Director
2. The Socializer
3. The Thinker
,4. The Relator
⩥ Elements of Emotional Intelligence (EQ). Answer: Personal
Competence, Social Competence
⩥ Personal Competence (EQ) Elements. Answer: Self-Awareness, Self-
Management
⩥ Social Competence (EQ) Elements. Answer: Social Awareness,
Relationship Management
⩥ Self-Awareness (EQ). Answer: Understand your own emotions
⩥ Self-Management (EQ). Answer: Managing your own emotions and
behaviors
⩥ Social Awareness (EQ). Answer: Identify and understand the emotions
of others
⩥ Relationship Management (EQ). Answer: Manage interactions with
others successfully
⩥ Prescriptive Feedback. Answer: Offer a solution for the problem -
what they can do different next time
, ⩥ Descriptive Feedback. Answer: State what didn't work and why - no
judgement, stick to the facts
⩥ Receiving Positive Feedback. Answer: Accept it, show gratitude,
make note
⩥ Receiving Negative Feedback. Answer: Listen, clarify, manage
emotions
⩥ Constructive Conflict. Answer: Can lead to better decisions, more
creative problem solving and stronger relationships
⩥ Destructive Conflict. Answer: Creates negative outcomes - broken
relationships, decreased productivity and harms reputations
⩥ Handling Gossip. Answer: Silence is implicit agreement and
acceptance - don't stay silent, counter with facts, change the subject,
distance yourself
⩥ 5 Levels of Leadership (John Maxwell). Answer: 1. Position
2. Permission
3. Production
4. People development
