FLIGHT ATTENDANT 2026 STUDY GUIDE QUESTIONS
AND SOLUTIONS GRADED A+
✔✔CDR - ✔✔Cabin Discrepancy Report. This report is for seats trays, and
entertainment system. Located in the Inflight Customer Kit.
✔✔CIDS - ✔✔Cabin Intercommunication Data System
✔✔CQ - ✔✔Continuing Qualification
✔✔CPAP - ✔✔Continuous Positive Airway Pressure
✔✔Customer Injury Reporting Card - ✔✔For Customer to fill out if injured inflight. Ex.
Customer gets bumped with beverage cart.
✔✔CRO - ✔✔Complaint Resolution Official
✔✔GENRP - ✔✔Galley Equipment Needs Repair Tag (tag broken equipment and file a
report with United Voices)
✔✔IFR - ✔✔Inflight Final Report
✔✔ISAP - ✔✔Inflight Safety Action Program. (Must be submitted 24 hours domestic
and 48 hours International)
•Protects you from penalties from the FAA
•if you think you're breaking an FAR...File an ISAP
✔✔IOR - ✔✔Irregular Operation Report - file in case of Safety, Security, and or Medical
concern to Customer or Crew(must be submitted within 48 hours domestic | 48 hours
International)
✔✔MEL - ✔✔Minimum Equipment List
✔✔POC - ✔✔Portable Oxygen Concentrator
✔✔PRAM - ✔✔Pre-recorded Automated Announcement
✔✔UM - ✔✔Unaccompanied Minor
5-15 years of age, and can not sit in exit row.
✔✔UMNR - ✔✔Unaccompanied Minor
5-15 years of age, and can not sit in exit row
✔✔VPES - ✔✔Voluntary Provisions of Emergency Service Program
, ✔✔10 Phases of Flight - ✔✔• Prior to Customer Boarding
• Customer Boarding
• Prior to Door Closure
• Door Closure
• Prior to Pushback
• Pushback and Taxi
• Takeoff and Inflight
• Prior to Landing
• Landing and Taxi
• Arrival
✔✔Nose - ✔✔Front of aircraft
✔✔Fuselage - ✔✔Body of aircraft
✔✔Nose Gear - ✔✔Front Tires
✔✔Forward - ✔✔Front of the cabin. Facing Flight deck.
✔✔Inboard - ✔✔Inner most part of the aircraft. Closest seats to aisle
✔✔Outboard - ✔✔Seat closest to aircraft wall
✔✔Flight Deck Exit - ✔✔2 Windows: pilot left window and first officer right window
✔✔Cabin Exits - ✔✔Door exits and window exits.
Facing flight deck: 1L, 2L, 1R, and 2R
✔✔Narrow-body Aircraft - ✔✔One Aisle Aircraft. 2x2 seating in United Business and
3x3 seating in Economy Plus and general Economy
✔✔Wide-body Aircraft - ✔✔Dual (2) Aisles
✔✔MCR - ✔✔Minimum Crew Requirement.
Number of crew personnel need on board aircraft per FAA.
FAs are must scan their ID badge:
•Each time they board the aircraft
•If deplaning any time prior to door closure.
✔✔Flight Deck - ✔✔Front of aircraft occupied by the Captain, First Officer, and Relief
Pilot. Consist of flight controller.
✔✔Jumpseat - ✔✔Single or double seat assigned to crew member.
AND SOLUTIONS GRADED A+
✔✔CDR - ✔✔Cabin Discrepancy Report. This report is for seats trays, and
entertainment system. Located in the Inflight Customer Kit.
✔✔CIDS - ✔✔Cabin Intercommunication Data System
✔✔CQ - ✔✔Continuing Qualification
✔✔CPAP - ✔✔Continuous Positive Airway Pressure
✔✔Customer Injury Reporting Card - ✔✔For Customer to fill out if injured inflight. Ex.
Customer gets bumped with beverage cart.
✔✔CRO - ✔✔Complaint Resolution Official
✔✔GENRP - ✔✔Galley Equipment Needs Repair Tag (tag broken equipment and file a
report with United Voices)
✔✔IFR - ✔✔Inflight Final Report
✔✔ISAP - ✔✔Inflight Safety Action Program. (Must be submitted 24 hours domestic
and 48 hours International)
•Protects you from penalties from the FAA
•if you think you're breaking an FAR...File an ISAP
✔✔IOR - ✔✔Irregular Operation Report - file in case of Safety, Security, and or Medical
concern to Customer or Crew(must be submitted within 48 hours domestic | 48 hours
International)
✔✔MEL - ✔✔Minimum Equipment List
✔✔POC - ✔✔Portable Oxygen Concentrator
✔✔PRAM - ✔✔Pre-recorded Automated Announcement
✔✔UM - ✔✔Unaccompanied Minor
5-15 years of age, and can not sit in exit row.
✔✔UMNR - ✔✔Unaccompanied Minor
5-15 years of age, and can not sit in exit row
✔✔VPES - ✔✔Voluntary Provisions of Emergency Service Program
, ✔✔10 Phases of Flight - ✔✔• Prior to Customer Boarding
• Customer Boarding
• Prior to Door Closure
• Door Closure
• Prior to Pushback
• Pushback and Taxi
• Takeoff and Inflight
• Prior to Landing
• Landing and Taxi
• Arrival
✔✔Nose - ✔✔Front of aircraft
✔✔Fuselage - ✔✔Body of aircraft
✔✔Nose Gear - ✔✔Front Tires
✔✔Forward - ✔✔Front of the cabin. Facing Flight deck.
✔✔Inboard - ✔✔Inner most part of the aircraft. Closest seats to aisle
✔✔Outboard - ✔✔Seat closest to aircraft wall
✔✔Flight Deck Exit - ✔✔2 Windows: pilot left window and first officer right window
✔✔Cabin Exits - ✔✔Door exits and window exits.
Facing flight deck: 1L, 2L, 1R, and 2R
✔✔Narrow-body Aircraft - ✔✔One Aisle Aircraft. 2x2 seating in United Business and
3x3 seating in Economy Plus and general Economy
✔✔Wide-body Aircraft - ✔✔Dual (2) Aisles
✔✔MCR - ✔✔Minimum Crew Requirement.
Number of crew personnel need on board aircraft per FAA.
FAs are must scan their ID badge:
•Each time they board the aircraft
•If deplaning any time prior to door closure.
✔✔Flight Deck - ✔✔Front of aircraft occupied by the Captain, First Officer, and Relief
Pilot. Consist of flight controller.
✔✔Jumpseat - ✔✔Single or double seat assigned to crew member.
