BUSINESS NOTES CHAPTERS 7-9
EXAM QUESTIONS AND ANSWERS
Management 2wr- 2wrANSWERS--The 2wrprocess 2wrused 2wrto 2wraccomplish
2wrorganizational 2wrgoals 2wrthrough 2wrplanning, 2wrorganizing, 2wrleading, 2wrand
2wrcontrolling
Controling 2wr- 2wrANSWERS--Observation 2wrand 2wrfollow 2wrup 2wrleading 2wrto:
2wraffrimation, 2wrcoaching, 2wrrevision/training
Planning 2wr- 2wrANSWERS--Setting 2wrthe 2wrorganizations 2wrvisions, 2wrgoals, 2wrand
2wrobjectives
Vision 2wr- 2wrANSWERS--More 2wrthan 2wra 2wrgoal; 2wran 2wrecompassing
2wrexplanation 2wrof 2wrwhy 2wrthe 2wrorganization 2wrexists 2wrand 2wrwhere 2writ 2wris
2wrtrying 2wrto 2wrgo
Goals 2wr- 2wrANSWERS--The 2wrbroad, 2wrlong-term 2wraccomplishments 2wran
2wrorganization 2wrwishes 2wrto 2wrattain
Objectives 2wr- 2wrANSWERS--Specific, 2wrshort-term 2wrstatements 2wrdetailing 2wrhow
2wrto 2wrachieve 2wrthe 2wrorganization's 2wrgoals
SMART 2wr- 2wrANSWERS--Specific, 2wrMeasurable, 2wrAttainable,
2wrRealistic/relevant, 2wrTimely
mission 2wrstatement 2wr- 2wrANSWERS--an 2wroutline 2wrof 2wrthe 2wrfundamental
2wrpurposes 2wrof 2wran 2wrorganization
SWOT 2wranalysis 2wr- 2wrANSWERS--strengths, 2wrweaknesses, 2wropportunities,
2wrthreats
technical 2wrskills 2wr- 2wrANSWERS--the 2wrability 2wrto 2wrperform 2wrtasks 2wrin 2wra
2wrspecific 2wrdiscipline 2wror 2wrdepartment
Human 2wrRelations 2wrSkills 2wr- 2wrANSWERS--communication 2wrand 2wrmotivation;
2wrthey 2wrenable 2wrmanagers 2wrto 2wrwork 2wrthrough 2wrand 2wrwith 2wrpeople
Conceptual 2wrSkills 2wr- 2wrANSWERS--The 2wrability 2wrto 2wrpicture 2wrthe
2wrorganization 2wras 2wra 2wrwhole 2wrand 2wrthe 2wrrelationship 2wramong 2writs 2wrvarious
2wrparts.
Staffing 2wr- 2wrANSWERS--hiring, 2wrmotivating, 2wrand 2wrretaining 2wrthe 2wrbest
2wrpeople 2wravailable 2wrto 2wraccomplish 2wrthe 2wrcompany's 2wrobjectives
, transparency 2wr- 2wrANSWERS--the 2wrpresentation 2wrof 2wra 2wrcompany's 2wrfacts
2wrand 2wrfigures 2wrin 2wra 2wrway 2wrthat 2wris 2wrclear 2wrand 2wrapparent 2wrto 2wrall
2wrstakeholders
Empowerment 2wr- 2wrANSWERS--Progressive 2wrleaders 2wrgive 2wremployees 2wrthe
2wrauthority 2wrto 2wrmake 2wrdecisions 2wron 2wrtheir 2wrown 2wrwithout 2wrconsulting 2wra
2wrmanager.
Autocratic 2wrLeadership 2wr- 2wrANSWERS--making 2wrmanagerial 2wrdecisions
2wrwithout 2wrconsulting 2wrothers
Participative 2wror 2wrDemocratic 2wrLeadership 2wr- 2wrANSWERS--managers 2wrand
2wremployees 2wrwork 2wrtogether 2wrto 2wrmake 2wrdecisions
free-rein 2wrleadership 2wr- 2wrANSWERS--managers 2wrset 2wrobjectives 2wrand
2wremployees 2wrare 2wrfree 2wrto 2wrdo 2wrwhatever 2wris 2wrappropriate 2wrto
2wraccomplish 2wrthose 2wrobjectives
enabling 2wr- 2wrANSWERS--giving 2wrworkers 2wrthe 2wreducation 2wrand 2wrtools 2wrthey
2wrneed 2wrto 2wrmake 2wrdecisions
Knowledge 2wrManagement 2wr- 2wrANSWERS--finding 2wrthe 2wrright 2wrinformation,
2wrkeeping 2wrthe 2wrinformation 2wrin 2wra 2wrreadily 2wraccessible 2wrplace, 2wrand
2wrmaking 2wrthe 2wrinformation 2wrknown 2wrto 2wreveryone 2wrin 2wrthe 2wrfirm
External 2wrCustomers 2wr- 2wrANSWERS--dealers, 2wrwho 2wrbuy 2wrproducts 2wrto
2wrsell 2wrto 2wrothers, 2wrand 2wrultimate 2wrcustomers 2wr(or 2wrend 2wrusers), 2wrwho
2wrbuy 2wrproducts 2wrfor 2wrtheir 2wrown 2wrpersonal 2wruse
Internal 2wrcustomers 2wr- 2wrANSWERS--individuals 2wrand 2wrunits 2wrwithin 2wrthe
2wrfirm 2wrthat 2wrreceive 2wrservices 2wrfrom 2wrother 2wrindividuals 2wror 2wrunits
silo 2wr- 2wrANSWERS--advertising, 2wrmarketing, 2wrsales 2wr- 2wrall 2wrsplit 2wrup 2wrand
2wrnot 2wrcooperated 2wron 2wrtogether. 2wreach 2wrperson 2wrwith 2wrtheir 2wrown 2wrtast
2wronly 2wrworries 2wrabout 2wrtheir 2wrown 2wrtask
economies 2wrof 2wrsale 2wr- 2wrANSWERS--Companies 2wrcan 2wrreduce 2wrtheir
2wrproduction 2wrcosts 2wrby 2wrpurchasing 2wrraw 2wrmaterials 2wrin 2wrbulk.
hierarchy 2wr- 2wrANSWERS--a 2wrsystem 2wror 2wrorganization 2wrin 2wrwhich 2wrone
2wrperson 2wris 2wrat 2wrthe 2wrtop 2wrof 2wran 2wrorganization 2wrand 2wrthere 2wris 2wra
2wrranked 2wror 2wrsequential 2wrsytem 2wrordering 2wrfrom 2wrthe 2wrtop 2wrdown
chain 2wrof 2wrcommand 2wr- 2wrANSWERS--the 2wrline 2wrof 2wrauthority 2wrthat 2wrmoves
2wrfrom 2wrthe 2wrtop 2wrof 2wra 2wrhierarchy 2wrto 2wrthe 2wrlowest 2wrlevel
organization 2wrchart 2wr- 2wrANSWERS--A 2wrvisual 2wrdevice 2wrthat 2wrshows
2wrrelationships 2wramong 2wrpeople 2wrand 2wrdivides 2wrthe 2wrorganization's 2wrwork;
2writ 2wrshows 2wrwho 2wrreports 2wrto 2wrwhom.
EXAM QUESTIONS AND ANSWERS
Management 2wr- 2wrANSWERS--The 2wrprocess 2wrused 2wrto 2wraccomplish
2wrorganizational 2wrgoals 2wrthrough 2wrplanning, 2wrorganizing, 2wrleading, 2wrand
2wrcontrolling
Controling 2wr- 2wrANSWERS--Observation 2wrand 2wrfollow 2wrup 2wrleading 2wrto:
2wraffrimation, 2wrcoaching, 2wrrevision/training
Planning 2wr- 2wrANSWERS--Setting 2wrthe 2wrorganizations 2wrvisions, 2wrgoals, 2wrand
2wrobjectives
Vision 2wr- 2wrANSWERS--More 2wrthan 2wra 2wrgoal; 2wran 2wrecompassing
2wrexplanation 2wrof 2wrwhy 2wrthe 2wrorganization 2wrexists 2wrand 2wrwhere 2writ 2wris
2wrtrying 2wrto 2wrgo
Goals 2wr- 2wrANSWERS--The 2wrbroad, 2wrlong-term 2wraccomplishments 2wran
2wrorganization 2wrwishes 2wrto 2wrattain
Objectives 2wr- 2wrANSWERS--Specific, 2wrshort-term 2wrstatements 2wrdetailing 2wrhow
2wrto 2wrachieve 2wrthe 2wrorganization's 2wrgoals
SMART 2wr- 2wrANSWERS--Specific, 2wrMeasurable, 2wrAttainable,
2wrRealistic/relevant, 2wrTimely
mission 2wrstatement 2wr- 2wrANSWERS--an 2wroutline 2wrof 2wrthe 2wrfundamental
2wrpurposes 2wrof 2wran 2wrorganization
SWOT 2wranalysis 2wr- 2wrANSWERS--strengths, 2wrweaknesses, 2wropportunities,
2wrthreats
technical 2wrskills 2wr- 2wrANSWERS--the 2wrability 2wrto 2wrperform 2wrtasks 2wrin 2wra
2wrspecific 2wrdiscipline 2wror 2wrdepartment
Human 2wrRelations 2wrSkills 2wr- 2wrANSWERS--communication 2wrand 2wrmotivation;
2wrthey 2wrenable 2wrmanagers 2wrto 2wrwork 2wrthrough 2wrand 2wrwith 2wrpeople
Conceptual 2wrSkills 2wr- 2wrANSWERS--The 2wrability 2wrto 2wrpicture 2wrthe
2wrorganization 2wras 2wra 2wrwhole 2wrand 2wrthe 2wrrelationship 2wramong 2writs 2wrvarious
2wrparts.
Staffing 2wr- 2wrANSWERS--hiring, 2wrmotivating, 2wrand 2wrretaining 2wrthe 2wrbest
2wrpeople 2wravailable 2wrto 2wraccomplish 2wrthe 2wrcompany's 2wrobjectives
, transparency 2wr- 2wrANSWERS--the 2wrpresentation 2wrof 2wra 2wrcompany's 2wrfacts
2wrand 2wrfigures 2wrin 2wra 2wrway 2wrthat 2wris 2wrclear 2wrand 2wrapparent 2wrto 2wrall
2wrstakeholders
Empowerment 2wr- 2wrANSWERS--Progressive 2wrleaders 2wrgive 2wremployees 2wrthe
2wrauthority 2wrto 2wrmake 2wrdecisions 2wron 2wrtheir 2wrown 2wrwithout 2wrconsulting 2wra
2wrmanager.
Autocratic 2wrLeadership 2wr- 2wrANSWERS--making 2wrmanagerial 2wrdecisions
2wrwithout 2wrconsulting 2wrothers
Participative 2wror 2wrDemocratic 2wrLeadership 2wr- 2wrANSWERS--managers 2wrand
2wremployees 2wrwork 2wrtogether 2wrto 2wrmake 2wrdecisions
free-rein 2wrleadership 2wr- 2wrANSWERS--managers 2wrset 2wrobjectives 2wrand
2wremployees 2wrare 2wrfree 2wrto 2wrdo 2wrwhatever 2wris 2wrappropriate 2wrto
2wraccomplish 2wrthose 2wrobjectives
enabling 2wr- 2wrANSWERS--giving 2wrworkers 2wrthe 2wreducation 2wrand 2wrtools 2wrthey
2wrneed 2wrto 2wrmake 2wrdecisions
Knowledge 2wrManagement 2wr- 2wrANSWERS--finding 2wrthe 2wrright 2wrinformation,
2wrkeeping 2wrthe 2wrinformation 2wrin 2wra 2wrreadily 2wraccessible 2wrplace, 2wrand
2wrmaking 2wrthe 2wrinformation 2wrknown 2wrto 2wreveryone 2wrin 2wrthe 2wrfirm
External 2wrCustomers 2wr- 2wrANSWERS--dealers, 2wrwho 2wrbuy 2wrproducts 2wrto
2wrsell 2wrto 2wrothers, 2wrand 2wrultimate 2wrcustomers 2wr(or 2wrend 2wrusers), 2wrwho
2wrbuy 2wrproducts 2wrfor 2wrtheir 2wrown 2wrpersonal 2wruse
Internal 2wrcustomers 2wr- 2wrANSWERS--individuals 2wrand 2wrunits 2wrwithin 2wrthe
2wrfirm 2wrthat 2wrreceive 2wrservices 2wrfrom 2wrother 2wrindividuals 2wror 2wrunits
silo 2wr- 2wrANSWERS--advertising, 2wrmarketing, 2wrsales 2wr- 2wrall 2wrsplit 2wrup 2wrand
2wrnot 2wrcooperated 2wron 2wrtogether. 2wreach 2wrperson 2wrwith 2wrtheir 2wrown 2wrtast
2wronly 2wrworries 2wrabout 2wrtheir 2wrown 2wrtask
economies 2wrof 2wrsale 2wr- 2wrANSWERS--Companies 2wrcan 2wrreduce 2wrtheir
2wrproduction 2wrcosts 2wrby 2wrpurchasing 2wrraw 2wrmaterials 2wrin 2wrbulk.
hierarchy 2wr- 2wrANSWERS--a 2wrsystem 2wror 2wrorganization 2wrin 2wrwhich 2wrone
2wrperson 2wris 2wrat 2wrthe 2wrtop 2wrof 2wran 2wrorganization 2wrand 2wrthere 2wris 2wra
2wrranked 2wror 2wrsequential 2wrsytem 2wrordering 2wrfrom 2wrthe 2wrtop 2wrdown
chain 2wrof 2wrcommand 2wr- 2wrANSWERS--the 2wrline 2wrof 2wrauthority 2wrthat 2wrmoves
2wrfrom 2wrthe 2wrtop 2wrof 2wra 2wrhierarchy 2wrto 2wrthe 2wrlowest 2wrlevel
organization 2wrchart 2wr- 2wrANSWERS--A 2wrvisual 2wrdevice 2wrthat 2wrshows
2wrrelationships 2wramong 2wrpeople 2wrand 2wrdivides 2wrthe 2wrorganization's 2wrwork;
2writ 2wrshows 2wrwho 2wrreports 2wrto 2wrwhom.
