1|Page
D412 AVN2 – Network Analytics and Troubleshooting,
Task 1 SUBMISSION UPDATE Western Governors
University||Verified Exam!!!
How can duplicating a problem help you troubleshoot?
It helps you see the conditions under which the problem
happened, and to also gather more information about the
problem
It shows the user you are serious about using a
methodical approach
It ultimately helps you better document the solution
It saves you time when investigating the symptoms of the
problem - Answers-It helps you see the conditions under
which the problem happened, and to also gather more
information about the problem
When troubleshooting, if the solution is not obvious, what
should you do next?
Try different fixes, one by one, until you find the one that
works
Try several different fixes at the same time to see if one
resolves the problem
,2|Page
Establish a theory of probably cause before attempting
any fix
Escalate the problem to Tier 2 tech support - Answers-
Establish a theory of probably cause before attempting
any fix
When troubleshooting, if you test a theory and it does not
resolve the problem, what should you do next?
Proceed to the next theory until you find one that resolves
the problem
Undo any changes you made when you tested the theory
Try another fix to see if it resolves the problem
Consult a colleague or conduct some research to see if
anyone else has encountered the same problem -
Answers-Undo any changes you made when you tested
the theory
When identifying a problem, why is it critical to try to
determine if anything has changed?
Because you need to hold end users accountable for
what they do on the network
Because you need to know if it worked in the first place
, 3|Page
Because asking this question is part of following a
methodical approach
Because that would suggest the most likely cause of the
problem - Answers-Because that would suggest the most
likely cause of the problem
When gathering information about a problem, why should
you be very specific in documenting symptoms?
Because you need to ensure that your documentation is
complete
Because it will help you more precisely map the problem
to possible solutions
Because it permits you to try a scattershot approach with
greater confidence
Because it will be required by management - Answers-
Because it will help you more precisely map the problem
to possible solutions
Which of the following statements is NOT true regarding
using various troubleshooting approaches?
A divide-and-conquer approach can help you save time
when you already have some idea of where the problem
lies.
D412 AVN2 – Network Analytics and Troubleshooting,
Task 1 SUBMISSION UPDATE Western Governors
University||Verified Exam!!!
How can duplicating a problem help you troubleshoot?
It helps you see the conditions under which the problem
happened, and to also gather more information about the
problem
It shows the user you are serious about using a
methodical approach
It ultimately helps you better document the solution
It saves you time when investigating the symptoms of the
problem - Answers-It helps you see the conditions under
which the problem happened, and to also gather more
information about the problem
When troubleshooting, if the solution is not obvious, what
should you do next?
Try different fixes, one by one, until you find the one that
works
Try several different fixes at the same time to see if one
resolves the problem
,2|Page
Establish a theory of probably cause before attempting
any fix
Escalate the problem to Tier 2 tech support - Answers-
Establish a theory of probably cause before attempting
any fix
When troubleshooting, if you test a theory and it does not
resolve the problem, what should you do next?
Proceed to the next theory until you find one that resolves
the problem
Undo any changes you made when you tested the theory
Try another fix to see if it resolves the problem
Consult a colleague or conduct some research to see if
anyone else has encountered the same problem -
Answers-Undo any changes you made when you tested
the theory
When identifying a problem, why is it critical to try to
determine if anything has changed?
Because you need to hold end users accountable for
what they do on the network
Because you need to know if it worked in the first place
, 3|Page
Because asking this question is part of following a
methodical approach
Because that would suggest the most likely cause of the
problem - Answers-Because that would suggest the most
likely cause of the problem
When gathering information about a problem, why should
you be very specific in documenting symptoms?
Because you need to ensure that your documentation is
complete
Because it will help you more precisely map the problem
to possible solutions
Because it permits you to try a scattershot approach with
greater confidence
Because it will be required by management - Answers-
Because it will help you more precisely map the problem
to possible solutions
Which of the following statements is NOT true regarding
using various troubleshooting approaches?
A divide-and-conquer approach can help you save time
when you already have some idea of where the problem
lies.
