IS 3003-chapter 3 quiz with correct
answers graded A+
What is the final and ongoing step of the business process management model? - ANS
✔✔Continuous measurement
When a firm does something in which it is a world-class leader, that activity would be
considered a _____________ for the company. - ANS ✔✔core competency
Which statement about business process management (BPM) is FALSE? - ANS ✔✔BPM is the
optimal approach when radical change is required.
Companies often use information systems to improve quality by ______________ as a way to
set standards for products and services against predefined standards. - ANS ✔✔benchmarking
According to Porter's competitive forces model, the intensity of the competitive forces
determines all of the following EXCEPT industry ________. - ANS ✔✔segmentation
Automobile manufacturers use computer-aided design (CAD) to create virtual models of parts
and to prototype vehicles. This use of information systems is primarily related to which of the
following? - ANS ✔✔Improving design quality and precision
Which force in Porter's competitive forces model would describe an organization that loses
customers due to its product prices being too high? - ANS ✔✔Substitute products and services
From a customer perspective, which term involves demanding durability, safety, ease of use,
service effectiveness, and responsiveness? - ANS ✔✔Quality
answers graded A+
What is the final and ongoing step of the business process management model? - ANS
✔✔Continuous measurement
When a firm does something in which it is a world-class leader, that activity would be
considered a _____________ for the company. - ANS ✔✔core competency
Which statement about business process management (BPM) is FALSE? - ANS ✔✔BPM is the
optimal approach when radical change is required.
Companies often use information systems to improve quality by ______________ as a way to
set standards for products and services against predefined standards. - ANS ✔✔benchmarking
According to Porter's competitive forces model, the intensity of the competitive forces
determines all of the following EXCEPT industry ________. - ANS ✔✔segmentation
Automobile manufacturers use computer-aided design (CAD) to create virtual models of parts
and to prototype vehicles. This use of information systems is primarily related to which of the
following? - ANS ✔✔Improving design quality and precision
Which force in Porter's competitive forces model would describe an organization that loses
customers due to its product prices being too high? - ANS ✔✔Substitute products and services
From a customer perspective, which term involves demanding durability, safety, ease of use,
service effectiveness, and responsiveness? - ANS ✔✔Quality
