COM 312: Final Exam questions with
|\ |\ |\ |\ |\ |\
answers
Face - CORRECT ANSWERS ✔✔-The image people have of
|\ |\ |\ |\ |\ |\ |\ |\ |\
themselves
Positive Face - CORRECT ANSWERS ✔✔-our belief that we are
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
likable and worth of other's respect
|\ |\ |\ |\ |\
Autonomous Face - CORRECT ANSWERS ✔✔-the part of us that
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
wants some independence, privacy, recognition for our
|\ |\ |\ |\ |\ |\ |\
contributions, or time alone. |\ |\ |\
Four Factors of Face Management - CORRECT ANSWERS ✔✔1.
|\ |\ |\ |\ |\ |\ |\ |\ |\
*the act*: (what is or should be said or done?)
|\ |\ |\ |\ |\ |\ |\ |\ |\
2. *the conversation*: (what do i think is happening right now?)
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
3. *the episode*: (how does this fit into a larger pattern of
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
interaction with the others?) |\ |\ |\
4. *the life-script*: (who am I?)
|\ |\ |\ |\ |\
Preventative Face Management - CORRECT ANSWERS ✔✔-By |\ |\ |\ |\ |\ |\ |\
avoiding or minimizing threats to face, *preventative face
|\ |\ |\ |\ |\ |\ |\ |\
management* forestalls becoming embroiled in face-saving |\ |\ |\ |\ |\ |\
issues during conflict situation.
|\ |\ |\
, Disclaimers (5) - CORRECT ANSWERS ✔✔-*Hedging*: indicating |\ |\ |\ |\ |\ |\ |\
uncertainty and receptivity to suggestions. ("is this my table? no
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
one has cleared it off yet.")
|\ |\ |\ |\ |\
-*Cognitive disclaimer*: asserting that the behavior is reasonable
|\ |\ |\ |\ |\ |\ |\ |\
and under control. (I don't want to sound demanding but...)
|\ |\ |\ |\ |\ |\ |\ |\ |\
-*Credentialing*: (i'm your friend and I care about you so, ...) |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
-*Sin license*: indicating its an appropriate occasion to violate
|\ |\ |\ |\ |\ |\ |\ |\ |\
the rules
|\
-*Appeal for suspended judgment*: (hear me our first...)
|\ |\ |\ |\ |\ |\ |\
Supportive Face Management - CORRECT ANSWERS ✔✔-used to |\ |\ |\ |\ |\ |\ |\ |\
help reinforce the way the other are presenting himself or herself.
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
Corrective Face Management - CORRECT ANSWERS ✔✔- |\ |\ |\ |\ |\ |\
statements meant to ameliorate the effect of face-threatening|\ |\ |\ |\ |\ |\ |\ |\
messages.
Scanning - CORRECT ANSWERS ✔✔-the process of checking out
|\ |\ |\ |\ |\ |\ |\ |\ |\
the perceptions being created. (e.g. "are we on the same page?")
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
The Repair Sequence - CORRECT ANSWERS ✔✔-a specialized
|\ |\ |\ |\ |\ |\ |\ |\
version of the conflict process where a triggering event is
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
followed by initiation, differentiation, and perhaps resolution.
|\ |\ |\ |\ |\ |\
Repair Sequence Steps (4) - CORRECT ANSWERS ✔✔1. *Offending
|\ |\ |\ |\ |\ |\ |\ |\
Situation*: the other's behavior is seen as intentionally hurtful,
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
whether or not that person did intend it.
|\ |\ |\ |\ |\ |\ |\
|\ |\ |\ |\ |\ |\
answers
Face - CORRECT ANSWERS ✔✔-The image people have of
|\ |\ |\ |\ |\ |\ |\ |\ |\
themselves
Positive Face - CORRECT ANSWERS ✔✔-our belief that we are
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
likable and worth of other's respect
|\ |\ |\ |\ |\
Autonomous Face - CORRECT ANSWERS ✔✔-the part of us that
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
wants some independence, privacy, recognition for our
|\ |\ |\ |\ |\ |\ |\
contributions, or time alone. |\ |\ |\
Four Factors of Face Management - CORRECT ANSWERS ✔✔1.
|\ |\ |\ |\ |\ |\ |\ |\ |\
*the act*: (what is or should be said or done?)
|\ |\ |\ |\ |\ |\ |\ |\ |\
2. *the conversation*: (what do i think is happening right now?)
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
3. *the episode*: (how does this fit into a larger pattern of
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
interaction with the others?) |\ |\ |\
4. *the life-script*: (who am I?)
|\ |\ |\ |\ |\
Preventative Face Management - CORRECT ANSWERS ✔✔-By |\ |\ |\ |\ |\ |\ |\
avoiding or minimizing threats to face, *preventative face
|\ |\ |\ |\ |\ |\ |\ |\
management* forestalls becoming embroiled in face-saving |\ |\ |\ |\ |\ |\
issues during conflict situation.
|\ |\ |\
, Disclaimers (5) - CORRECT ANSWERS ✔✔-*Hedging*: indicating |\ |\ |\ |\ |\ |\ |\
uncertainty and receptivity to suggestions. ("is this my table? no
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
one has cleared it off yet.")
|\ |\ |\ |\ |\
-*Cognitive disclaimer*: asserting that the behavior is reasonable
|\ |\ |\ |\ |\ |\ |\ |\
and under control. (I don't want to sound demanding but...)
|\ |\ |\ |\ |\ |\ |\ |\ |\
-*Credentialing*: (i'm your friend and I care about you so, ...) |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
-*Sin license*: indicating its an appropriate occasion to violate
|\ |\ |\ |\ |\ |\ |\ |\ |\
the rules
|\
-*Appeal for suspended judgment*: (hear me our first...)
|\ |\ |\ |\ |\ |\ |\
Supportive Face Management - CORRECT ANSWERS ✔✔-used to |\ |\ |\ |\ |\ |\ |\ |\
help reinforce the way the other are presenting himself or herself.
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
Corrective Face Management - CORRECT ANSWERS ✔✔- |\ |\ |\ |\ |\ |\
statements meant to ameliorate the effect of face-threatening|\ |\ |\ |\ |\ |\ |\ |\
messages.
Scanning - CORRECT ANSWERS ✔✔-the process of checking out
|\ |\ |\ |\ |\ |\ |\ |\ |\
the perceptions being created. (e.g. "are we on the same page?")
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
The Repair Sequence - CORRECT ANSWERS ✔✔-a specialized
|\ |\ |\ |\ |\ |\ |\ |\
version of the conflict process where a triggering event is
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
followed by initiation, differentiation, and perhaps resolution.
|\ |\ |\ |\ |\ |\
Repair Sequence Steps (4) - CORRECT ANSWERS ✔✔1. *Offending
|\ |\ |\ |\ |\ |\ |\ |\
Situation*: the other's behavior is seen as intentionally hurtful,
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
whether or not that person did intend it.
|\ |\ |\ |\ |\ |\ |\
