mhr 405 final exam study || Final Exam Edition: Pass
with A+ Accuracy!!
Basics of organizational Communication correct answer -the process by which info is
exchanged between a sender and a receiver
- the sender must encode his or her thoughts into some form that can be transmitted to the
receiver
- the receiver must perceive the message and accurately decode it to achieve accurate
understanding
effective communication correct answer occurs when the right people receive the right
information in a timely manner
Chain of command (basics of organizational communication) correct answer - lines on an
organizational chart represent lines of authority and reporting relationships known as...
Chain of command 3 forms of communication correct answer Downward communication,
upward communication, horizontal communication
Downward communication correct answer flow of info from top to bottom
upward communication correct answer flow of info from bottom to top
Horizontal communication correct answer communication between functional areas
deficiencies in the chain of command correct answer the formal chain of command is an
incomplete and sometimes ineffective path of communication
chain of command is ineffective due to: correct answer ignoring informal communication,
filtering (bad news), slowness (the msg has to travel through formal channels)
Voice correct answer constructive expression of disagreement or concern about
organizational practices (speaking up)
silence correct answer withholding relevant information (can be contrasted to "speaking up")
The mum effect correct answer the tendency to avoid communicating unfavourable news to
others (more likely when sender is responsible for the bad news)
The grapevine correct answer an organization's informal communication network
Characteristics of the grapevine correct answer - communication through word of mouth,
social media, any CMC
- it can transmit info relevant to the performance of the organization as well as personal
gossip
Jargon correct answer refers to the specialized language used by job holders or members of
particular occupations or organizations to communicate with each other
, Jargon: status correct answer can be an efficient means of communicating with peers and
provides a touch of status to those who have mastered it
Non verbal language of work correct answer the transmission of messages by some medium
other than speech or writing (e.g body language)
major forms of non verbal communication correct answer body language, props, artifacts,
costumes, gestures
Body language correct answer non verbal communication that occurs by means of the senders
bodily motions and facial expressions or the senders physical location in relation to the
receiver
2 important messages sent via body language correct answer - the extent to which the sender
likes and is interested in the recover
- the senders views concerning the relative status of the sender and reciever
Props, artifacts and costumes correct answer -non verbal communication can also occur
through the use of various objects
- e.g. office decor and clothing communicating info about an individual
gender differences in communication correct answer revolves around the one up one down
position
cons of the grapvine correct answer -pipeline for rumours
-rumours spread fastest and furthest when info is ambigous, rumour seems credible, recipient
is anxious
Cross cultural communication correct answer dimensions include:
-language differences
-non verbal communication (eye contact, touch)
-etiquette and politeness (saying things one does not literally mean)
-social conventions (differences in punctuality)
-cultural context
Cultural context correct answer cultural info that surrounds a communication episode
(important in decoding a message)
- high context and low context cultures
high context correct answer -message contained in communication is strongly influenced by
the context in which the message is sent (literal interpretations are often incorrect) asian or
arabic
- non verbal very important, environment, gestures taken into account
low context correct answer -messages can be interpreted more literally because more
meaning resides in the message than the context (german or north american)
-info must be explicit in words, less aware of non verbal cues
Differences in context across cultures (high context) correct answer - people from high
context cultures want to know about you and your company in great detail
with A+ Accuracy!!
Basics of organizational Communication correct answer -the process by which info is
exchanged between a sender and a receiver
- the sender must encode his or her thoughts into some form that can be transmitted to the
receiver
- the receiver must perceive the message and accurately decode it to achieve accurate
understanding
effective communication correct answer occurs when the right people receive the right
information in a timely manner
Chain of command (basics of organizational communication) correct answer - lines on an
organizational chart represent lines of authority and reporting relationships known as...
Chain of command 3 forms of communication correct answer Downward communication,
upward communication, horizontal communication
Downward communication correct answer flow of info from top to bottom
upward communication correct answer flow of info from bottom to top
Horizontal communication correct answer communication between functional areas
deficiencies in the chain of command correct answer the formal chain of command is an
incomplete and sometimes ineffective path of communication
chain of command is ineffective due to: correct answer ignoring informal communication,
filtering (bad news), slowness (the msg has to travel through formal channels)
Voice correct answer constructive expression of disagreement or concern about
organizational practices (speaking up)
silence correct answer withholding relevant information (can be contrasted to "speaking up")
The mum effect correct answer the tendency to avoid communicating unfavourable news to
others (more likely when sender is responsible for the bad news)
The grapevine correct answer an organization's informal communication network
Characteristics of the grapevine correct answer - communication through word of mouth,
social media, any CMC
- it can transmit info relevant to the performance of the organization as well as personal
gossip
Jargon correct answer refers to the specialized language used by job holders or members of
particular occupations or organizations to communicate with each other
, Jargon: status correct answer can be an efficient means of communicating with peers and
provides a touch of status to those who have mastered it
Non verbal language of work correct answer the transmission of messages by some medium
other than speech or writing (e.g body language)
major forms of non verbal communication correct answer body language, props, artifacts,
costumes, gestures
Body language correct answer non verbal communication that occurs by means of the senders
bodily motions and facial expressions or the senders physical location in relation to the
receiver
2 important messages sent via body language correct answer - the extent to which the sender
likes and is interested in the recover
- the senders views concerning the relative status of the sender and reciever
Props, artifacts and costumes correct answer -non verbal communication can also occur
through the use of various objects
- e.g. office decor and clothing communicating info about an individual
gender differences in communication correct answer revolves around the one up one down
position
cons of the grapvine correct answer -pipeline for rumours
-rumours spread fastest and furthest when info is ambigous, rumour seems credible, recipient
is anxious
Cross cultural communication correct answer dimensions include:
-language differences
-non verbal communication (eye contact, touch)
-etiquette and politeness (saying things one does not literally mean)
-social conventions (differences in punctuality)
-cultural context
Cultural context correct answer cultural info that surrounds a communication episode
(important in decoding a message)
- high context and low context cultures
high context correct answer -message contained in communication is strongly influenced by
the context in which the message is sent (literal interpretations are often incorrect) asian or
arabic
- non verbal very important, environment, gestures taken into account
low context correct answer -messages can be interpreted more literally because more
meaning resides in the message than the context (german or north american)
-info must be explicit in words, less aware of non verbal cues
Differences in context across cultures (high context) correct answer - people from high
context cultures want to know about you and your company in great detail
