HFT 2220 - CHAPTER 1 EXAM
QUESTIONS WITH COMPLETE
SOLUTIONS
Economy Hotels - Correct Answers -Lodging facilities that provide rooms with few
additional facilities
Full Service Hotels - Correct Answers -Lodging facilities with food and beverage outlets,
room service, and bell staff in addition to upgraded rooms
Full Service Restaurant - Correct Answers -Food and beverage operations that have
servers who take care of customers from seating through check settlement.
Hospitality Industry - Correct Answers -According to the U.S. government, businesses
that serve the needs of individuals outside the home by providing lodging, foodservice,
and recreation
Lodging Industry - Correct Answers -Businesses that provide a place to sleep and
access to bath facilities
Luxury Hotels - Correct Answers -Lodging facilities with upscale rooms, food and
beverage outlets, room service, concessions, concierge services, bell staff, and valet
Outsourcing - Correct Answers -Contracting with another company to provide staff or
services.
Human Capital - Correct Answers -the collective knowledge, skills, and abilities of an
organization's employees.
Limited Service Hotels - Correct Answers -Lodging facilities with quality rooms and few
additional facilities (typically catering to business travelers).
Limited Service Restaurants - Correct Answers -Foodservice operations that involve the
customer in some part of service, such as cafeterias.
Quick service restaurants - Correct Answers -Foodservice operations where the
customer is responsible for placing an order, paying at a cash register, and taking the
meal to a table or to eat out.
QUESTIONS WITH COMPLETE
SOLUTIONS
Economy Hotels - Correct Answers -Lodging facilities that provide rooms with few
additional facilities
Full Service Hotels - Correct Answers -Lodging facilities with food and beverage outlets,
room service, and bell staff in addition to upgraded rooms
Full Service Restaurant - Correct Answers -Food and beverage operations that have
servers who take care of customers from seating through check settlement.
Hospitality Industry - Correct Answers -According to the U.S. government, businesses
that serve the needs of individuals outside the home by providing lodging, foodservice,
and recreation
Lodging Industry - Correct Answers -Businesses that provide a place to sleep and
access to bath facilities
Luxury Hotels - Correct Answers -Lodging facilities with upscale rooms, food and
beverage outlets, room service, concessions, concierge services, bell staff, and valet
Outsourcing - Correct Answers -Contracting with another company to provide staff or
services.
Human Capital - Correct Answers -the collective knowledge, skills, and abilities of an
organization's employees.
Limited Service Hotels - Correct Answers -Lodging facilities with quality rooms and few
additional facilities (typically catering to business travelers).
Limited Service Restaurants - Correct Answers -Foodservice operations that involve the
customer in some part of service, such as cafeterias.
Quick service restaurants - Correct Answers -Foodservice operations where the
customer is responsible for placing an order, paying at a cash register, and taking the
meal to a table or to eat out.
