marketing - Answers mutual exchange between buyer and seller
place
promo
price
product
people
physical evidence
process - Answers 7 P's of the extended marketing mix
strategic marketing
tactical marketing - Answers what does Big M and little m refer to
form utlility - Answers utility created when raw materials are transformed into a final product to
meet a market need
time utility - Answers utility created by marketing when product is available when needed or
desired
ownership utility - Answers utility created by marketing when product is exchanged with
customer
place utility - Answers utility created by marketing when product is available at a convenient
location
value proposition - Answers communicates the bundle of benefits that a firm promises to
deliver to its customers
change drivers - Answers identified shifts in the market
value chain - Answers set of activities that an org carries out to create value for its customers
inbound logistics
operations
outbound logistics
marketing and sales
, services - Answers primary activities of value chain
firm infrastructure
HR management
tech development
procurement - Answers support activities of value chain
strategic (M) - Answers long term firm level commitment to investing in marketing for the
purpose of enhancing organizational performance
tactical (m) - Answers conducted at the functional or operation level, and identifies specific
programs and tactics that align with the big M
prospector - Answers miles and snow strat type; searching for marketing opportunities
analyzer - Answers miles and snow strat type; operating in 2 types of domains (one that is
stable and predictable, and one that is promising and innovative where the firm follows
competitors closely)
defender - Answers miles and snow strat type; narrowly focusing on improving operational
efficiency, not making major adjustments to structure and processes
reactor - Answers miles and snow strat type; perceiving change but unable to respond
effectively until forced by environmental factors
marketing planning steps - Answers business plan mission, vision, goals
situational analysis
market research
marketing goals and objectives
marketing strategies
implementation plans
contingency planning
specific, measurable, attainable, relevant, time-bound - Answers SMART goals
global experience learning curve - Answers understanding how to market beyond the local
market and developing experience over time
international marketing - Answers when companies decide to sell, distribute, and manufacture
within global markets; can be done through outsourcing and offshoring or direct investments