lOMoAR cPSD| 47061011
Chapter 07: Communication Leadership
Huber: Leadership & Nursing Care Management, 6th Edition
MULTIPLE CHOICE
1. The process in which information, perception, and understanding are transmitted from person to
person is:
a. articulation.
b. communication.
c. evaluation.
d. pronunciation.
ANS: B
Communication is the process in which information, perception, and understanding are
transmitted from person to person.
DIF: Cognitive Level: Remember (Knowledge)
TOP: Nursing Process: Assessment
MSC: Client Needs: Safe and Effective Care Environment: Management of Care
2. Unspoken affective or expressive behaviors best describe which type of communication? a.
Effective communication
b. Ineffective communication
c. Non-verbal communication
d. Verbal communication
ANS: C
Non-verbal communication is unspoken. It is composed of affective or expressive behaviors.
DIF: Cognitive Level: Understand (Comprehension)
TOP: Nursing Process: Assessment
MSC: Client Needs: Safe and Effective Care Environment: Management of Care
3. A communication model that focuses on compassion, expression of emotion, and providing
validation via support is the:
a. validation, emotion, reassurance, activity (VERA) framework.
b. situation, background, assessment, and recommendation (SBAR) Communication Theory.
c. nonviolent communication (NVC) model.
d. Human Relationship Model.
ANS: A
, lOMoAR cPSD| 47061011
The VERA (validation, emotion, reassurance, activity) framework for communication was
developed to meet a need for nursing students who were at a loss to communicate with
persons with communication difficulties (Hawkes et al., 2015).
DIF: Cognitive Level: Remember (Knowledge)
TOP: Nursing Process: Assessment
MSC: Client Needs: Safe and Effective Care Environment: Management of Care
4. A human communication activity designed to influence another to change attitudes or alter
behaviors by the use of techniques such as argument, reasoning, or pleading is known as: a.
advisement.
b. consultation.
c. persuasion.
d. suggestion.
ANS: C
Persuasion is a human communication activity designed to influence another to change
attitudes or alter behaviors by the use of techniques such as argument, reasoning, or pleading.
DIF: Cognitive Level: Understand (Comprehension)
TOP: Nursing Process: Assessment
MSC: Client Needs: Safe and Effective Care Environment: Management of Care
5. Which of the following is true about negotiation?
a. It commonly results in a win-lose situation.
b. It is aimed at solving problems, conflicts, or disputes.
c. It is used only in contract and labor union disputes.
d. It is the exchanging of favors or trading activity.
ANS: B
Negotiation is a dialogical discussion between two or more parties to arrive at an agreement
about some issue. It is used to solve problems, conflicts, or disputes.
DIF: Cognitive Level: Understand (Comprehension)
TOP: Nursing Process: Assessment
MSC: Client Needs: Safe and Effective Care Environment: Management of Care
6. A nursing preceptor is giving feedback to a new nurse who currently is being oriented. Her
preceptor suggests a better method of interacting with a family member by saying, “You might
want to be cognizant of your non-verbal behaviors when talking with clients. Rather than
continuing to chart when you are talking with an American family, stop charting, move closer to
the family and client, look at them during the conversation, and take time to let them share their
concerns.” This preceptor is giving advice about: a. interpersonal communication.
b. clarity.
Chapter 07: Communication Leadership
Huber: Leadership & Nursing Care Management, 6th Edition
MULTIPLE CHOICE
1. The process in which information, perception, and understanding are transmitted from person to
person is:
a. articulation.
b. communication.
c. evaluation.
d. pronunciation.
ANS: B
Communication is the process in which information, perception, and understanding are
transmitted from person to person.
DIF: Cognitive Level: Remember (Knowledge)
TOP: Nursing Process: Assessment
MSC: Client Needs: Safe and Effective Care Environment: Management of Care
2. Unspoken affective or expressive behaviors best describe which type of communication? a.
Effective communication
b. Ineffective communication
c. Non-verbal communication
d. Verbal communication
ANS: C
Non-verbal communication is unspoken. It is composed of affective or expressive behaviors.
DIF: Cognitive Level: Understand (Comprehension)
TOP: Nursing Process: Assessment
MSC: Client Needs: Safe and Effective Care Environment: Management of Care
3. A communication model that focuses on compassion, expression of emotion, and providing
validation via support is the:
a. validation, emotion, reassurance, activity (VERA) framework.
b. situation, background, assessment, and recommendation (SBAR) Communication Theory.
c. nonviolent communication (NVC) model.
d. Human Relationship Model.
ANS: A
, lOMoAR cPSD| 47061011
The VERA (validation, emotion, reassurance, activity) framework for communication was
developed to meet a need for nursing students who were at a loss to communicate with
persons with communication difficulties (Hawkes et al., 2015).
DIF: Cognitive Level: Remember (Knowledge)
TOP: Nursing Process: Assessment
MSC: Client Needs: Safe and Effective Care Environment: Management of Care
4. A human communication activity designed to influence another to change attitudes or alter
behaviors by the use of techniques such as argument, reasoning, or pleading is known as: a.
advisement.
b. consultation.
c. persuasion.
d. suggestion.
ANS: C
Persuasion is a human communication activity designed to influence another to change
attitudes or alter behaviors by the use of techniques such as argument, reasoning, or pleading.
DIF: Cognitive Level: Understand (Comprehension)
TOP: Nursing Process: Assessment
MSC: Client Needs: Safe and Effective Care Environment: Management of Care
5. Which of the following is true about negotiation?
a. It commonly results in a win-lose situation.
b. It is aimed at solving problems, conflicts, or disputes.
c. It is used only in contract and labor union disputes.
d. It is the exchanging of favors or trading activity.
ANS: B
Negotiation is a dialogical discussion between two or more parties to arrive at an agreement
about some issue. It is used to solve problems, conflicts, or disputes.
DIF: Cognitive Level: Understand (Comprehension)
TOP: Nursing Process: Assessment
MSC: Client Needs: Safe and Effective Care Environment: Management of Care
6. A nursing preceptor is giving feedback to a new nurse who currently is being oriented. Her
preceptor suggests a better method of interacting with a family member by saying, “You might
want to be cognizant of your non-verbal behaviors when talking with clients. Rather than
continuing to chart when you are talking with an American family, stop charting, move closer to
the family and client, look at them during the conversation, and take time to let them share their
concerns.” This preceptor is giving advice about: a. interpersonal communication.
b. clarity.
