ASAP PACE Prep
Course.
Relies on reason and logic to find the one best answer to a question
Focuses on producing a broad variety of ideas
1. Casual
2. Critical
3. Crucial
1. Convergen
t thinking Opposing opinions, high stakes, strong emotions
2. Divergent
think- ing
Sender > Message > Receiver
3. Levels of
Com-
munication 1. Word Choice
4. Crucial
Commu-
nication
Compo- nents
5. Communicati
on Cycle
6. Main 3
Compo-
nents of Commu- 2. Tone of Voice
nication (% of meaning)
7. Word Choice 8. Tone of Voice (% of meaning)
1/
55
, ASAP PACE Prep
Course.
9. Body 3. Body Language
Language (%
of meaning) 10%
35%
55%
10. Tone of Voice Ele- Pitch, Pace, Volume, Inflection, Emphasis
ments
11. Eye Contact, Facial Expression, Positioning, Gestures
2/
55
, ASAP PACE Prep
Course.
Body Language
Elements
12. Context Place, People, Purpose
Ele- ments
13. Non-Verbal Don't interrupt, remove distractions, nod, mirror the communicator, take notes
Lis- tening
Skills
Probe, clarify, paraphrase, reflect, encourage
14. Verbal
Listening
Skills 1. The Director
2. The Socializer
15. 4 3. The Thinker
Communica- 4. The Relator
tion Styles
16. Elements of Emo- Personal Competence, Social Competence
tional Intelli- gence
(EQ)
17. Personal (EQ)
Compe- tence
(EQ) Ele- 20. Self-Manage- ment (EQ)
ments
18. Social
Compe-
tence (EQ)
Ele- ments
19. Self-
Awareness
3/
55
, ASAP PACE Prep
Course.
Self-Awareness, Self-
Management
Social Awareness, Relationship
Management
Understand your own
emotions
Managing your own emotions
and behaviors
4/
55
Course.
Relies on reason and logic to find the one best answer to a question
Focuses on producing a broad variety of ideas
1. Casual
2. Critical
3. Crucial
1. Convergen
t thinking Opposing opinions, high stakes, strong emotions
2. Divergent
think- ing
Sender > Message > Receiver
3. Levels of
Com-
munication 1. Word Choice
4. Crucial
Commu-
nication
Compo- nents
5. Communicati
on Cycle
6. Main 3
Compo-
nents of Commu- 2. Tone of Voice
nication (% of meaning)
7. Word Choice 8. Tone of Voice (% of meaning)
1/
55
, ASAP PACE Prep
Course.
9. Body 3. Body Language
Language (%
of meaning) 10%
35%
55%
10. Tone of Voice Ele- Pitch, Pace, Volume, Inflection, Emphasis
ments
11. Eye Contact, Facial Expression, Positioning, Gestures
2/
55
, ASAP PACE Prep
Course.
Body Language
Elements
12. Context Place, People, Purpose
Ele- ments
13. Non-Verbal Don't interrupt, remove distractions, nod, mirror the communicator, take notes
Lis- tening
Skills
Probe, clarify, paraphrase, reflect, encourage
14. Verbal
Listening
Skills 1. The Director
2. The Socializer
15. 4 3. The Thinker
Communica- 4. The Relator
tion Styles
16. Elements of Emo- Personal Competence, Social Competence
tional Intelli- gence
(EQ)
17. Personal (EQ)
Compe- tence
(EQ) Ele- 20. Self-Manage- ment (EQ)
ments
18. Social
Compe-
tence (EQ)
Ele- ments
19. Self-
Awareness
3/
55
, ASAP PACE Prep
Course.
Self-Awareness, Self-
Management
Social Awareness, Relationship
Management
Understand your own
emotions
Managing your own emotions
and behaviors
4/
55
