● behaviour may increase workload = important
● does not know if permission to record is granted = very important
● hospital policy = very important
● no evidence of rumour = very important
● supervisor’s instructions = very important
● remaining objective = very important
● problem with placement so seeking advice from responsible academic tutor = very
appropriate
● solution is not immediate = appropriate but not ideal
● reassurance for a patient = very important
● pointing out doctor’s mistake in front of patient = appropriate but not ideal
● no other more experienced staff available to help patient = of minor importance
● learning experience of doing something unfamiliar as a student if not confident = of
minor importance
● student is not expected to know everything = very important
● maintaining a positive outlook for patient = very important
● consultant is marking student’s assessment = not important at all
● main concern but only based on assumption = important
● student following up clinical pursuit of action (out of scope for a student) = appropriate
but not ideal
● asking if patient would prefer someone else assisting = very appropriate
● asking patients reason for concern = very appropriate
● false assurance = very inappropriate
● attendance = very important
● local issue is not being solved locally = inappropriate but not awful
● asking other group members if they have the same concern when faced with a problem
= very inappropriate
● finding a solution with other group members = very appropriate
● apologising on someone’s behalf = appropriate but not ideal
● blanket judgement statements (eg you will not be a good doctor if…) = very
inappropriate
● discuss any conflict in private !! doing it in public = appropriate but not ideal
● find out more = very appropriate
● phoning a doctor = appropriate but not ideal
● waiting for a situation to resolve itself = very inappropriate
● immediately going to supervisor = very inappropriate
● unlikely to have negative responses but not appropriate = inappropriate but not awful
Extra
● solutions must be local and quick
● the suggestion must actually solve or address the issue