LE 400 CH 1 AND 2 EXAM QUESTIONS & ANSWERS
Which level within an organization should management occur?
a. Operatives
b. Middle management
c. Top management
d. All levels of an organization - Answer -All levels of an organization
Which of the following is true about management?
a. Management typically involves working alone.
b. Management involves activities that unfold over time.
c. Management only involves repeating activities.
d. Management involves working with people with the same background. - Answer -
Management involves activities that unfold over time
Which level of management typically has the most contact with operatives?
a. Supervisors
b. Top managers
c. Middle managers
d. First-line managers - Answer -First-line managers
Which level of management sets goals and policies that affect everyone within the
organization?
a. Operatives
b. Top managers
c. Middle managers
d. First-line managers - Answer -Top Managers
How can you help a cadet that has shared confidential information with you?
a. Lie to others
b. Ask the instructor to help the cadet
c. Say only what you need to say without saying too much
d. Break the cadets confidence and tell others the situation - Answer -Say only what
you need to say without saying too much
What is at the very heart of management?
a. Organizational skills
b. Working independently
c. Working with others
d. Keeping a schedule - Answer -Working with others
What type of messages may be the most important part of a communication?
a. Verbal messages
b. Nonverbal messages
c. Direct messages
, d. Indirect messages - Answer -Nonverbal messages
Which of the following can be used to grow your network?
a. Company newsletters
b. Staff meetings
c. Chitchat in the office
d. Conferences - Answer -Conferences
Which of the following communication method offers the most bandwidth?
a. Email
b. Social media
c. Text message
d. Face-to-face communication - Answer -Face-to-face communication
In what situations are continuity books especially important?
a. Units with high turnover
b. Units with a high number of graduates
c. Units with low attendance
d. Units with new leadership - Answer -Units with high turnover
When selecting a spreadsheet or tracking tool, which of the following should you
consider?
a. Compatibility
b. Reliability
c. Training
d. Accessibility - Answer -Accessibility
When was Robert's Rules first published?
a. 1876
b. 1902
c. 1942
d. 1998 - Answer -1876
How can you ensure that someone heard you when you ask them to do something for
you?
a. Ask them to repeat it
b. Watch them write it down
c. Send them an email to confirm
d. Manage the task you have asked them to complete - Answer -Watch them write it
down
What managerial role distributes needed information to organization members?
a. Monitor
b. Disseminator
c. Spokesperson
d. Resource allocator - Answer -Disseminator
Which level within an organization should management occur?
a. Operatives
b. Middle management
c. Top management
d. All levels of an organization - Answer -All levels of an organization
Which of the following is true about management?
a. Management typically involves working alone.
b. Management involves activities that unfold over time.
c. Management only involves repeating activities.
d. Management involves working with people with the same background. - Answer -
Management involves activities that unfold over time
Which level of management typically has the most contact with operatives?
a. Supervisors
b. Top managers
c. Middle managers
d. First-line managers - Answer -First-line managers
Which level of management sets goals and policies that affect everyone within the
organization?
a. Operatives
b. Top managers
c. Middle managers
d. First-line managers - Answer -Top Managers
How can you help a cadet that has shared confidential information with you?
a. Lie to others
b. Ask the instructor to help the cadet
c. Say only what you need to say without saying too much
d. Break the cadets confidence and tell others the situation - Answer -Say only what
you need to say without saying too much
What is at the very heart of management?
a. Organizational skills
b. Working independently
c. Working with others
d. Keeping a schedule - Answer -Working with others
What type of messages may be the most important part of a communication?
a. Verbal messages
b. Nonverbal messages
c. Direct messages
, d. Indirect messages - Answer -Nonverbal messages
Which of the following can be used to grow your network?
a. Company newsletters
b. Staff meetings
c. Chitchat in the office
d. Conferences - Answer -Conferences
Which of the following communication method offers the most bandwidth?
a. Email
b. Social media
c. Text message
d. Face-to-face communication - Answer -Face-to-face communication
In what situations are continuity books especially important?
a. Units with high turnover
b. Units with a high number of graduates
c. Units with low attendance
d. Units with new leadership - Answer -Units with high turnover
When selecting a spreadsheet or tracking tool, which of the following should you
consider?
a. Compatibility
b. Reliability
c. Training
d. Accessibility - Answer -Accessibility
When was Robert's Rules first published?
a. 1876
b. 1902
c. 1942
d. 1998 - Answer -1876
How can you ensure that someone heard you when you ask them to do something for
you?
a. Ask them to repeat it
b. Watch them write it down
c. Send them an email to confirm
d. Manage the task you have asked them to complete - Answer -Watch them write it
down
What managerial role distributes needed information to organization members?
a. Monitor
b. Disseminator
c. Spokesperson
d. Resource allocator - Answer -Disseminator
