BCOM EXAM 1 QUESTIONS & ANSWERS
Which of the following is the best definition of integrity? - Answers - staying true to your
commitments and moral values
Guidelines about communicative behavior written in a company handbook are
__________ rules. - Answers - explicit
Which of the following is an example of physiological noise? - Answers - experiencing
a pounding headache
In the communication process, the sender of a message must __________ his or her
idea, or put it in a form of verbal or nonverbal behavior that the receiver can understand.
- Answers - encode
Taking responsibility for one's own actions, even when it means admitting to failure, is
called - Answers - accountability
Maya knows that her clients have differing levels of experience with the products she
sells, so she adjusts the complexity of her language for every presentation she gives. In
this sense, Maya demonstrates - Answers - adaptability
Taking a message at face value and considering only its literal meaning can be
described as looking at its __________ dimension. - Answers - content
Being able to communicate in a way that is effective and appropriate is called -
Answers - communication competence
Communication that seeks to achieve a specific goal, such as a phone call soliciting
funding for a project, meets our __________ needs. - Answers - instrumental
Ellen tries to show her employees that she cares about them by making sure they know
her office door is always open if they need to talk. In this sense, Ellen wants to build
__________ with her employees. - Answers - rapport
Cognitive complexity is a valuable skill because it helps you avoid - Answers -
misinterpreting a message and jumping to the wrong conclusion.
A system of beliefs that helps us to determine what is right or wrong is called - Answers
- ethics
Email, handwritten notes, face-to-face conversations, and voicemail messages are
examples of different kinds of communication - Answers - channels
, The most formal type of communication in a business setting tends to be __________
communication. - Answers - upward
Body language is another term for __________ communication. - Answers - nonverbal
Which of the following is an example of an implicit rule? - Answers - an unspoken
expectation that meeting attendees remain quiet while any team member is presenting
When Sara interprets her boss's statement that she "has a knack for this" as a sign that
she should apply for a promotion, she is considering the relational dimension of the
message. - Answers - True
Only verbal messages can metacommunicate. - Answers - False
The communication process begins with the creation and exchange of a message. -
Answers - True
Feedback can be verbal, nonverbal, or both. - Answers - True
Which of the following is an example of a culture connected to a place? - Answers -
French culture
The totality of learned, shared symbols, language, values, and norms that distinguish
one group of people from another is called - Answers - culture
Which of the following terms describes a person's status as a citizen of a particular
country? - Answers - nationality
How do race and ethnicity differ? - Answers - Race refers to physical characteristics,
whereas ethnicity refers to heritage.
Why is race more controversial as a descriptor than ethnicity or nationality? - Answers
- Race has little scientific basis, whereas ethnicity or nationality are objectively
grounded.
Socioeconomic status is a measure of an individual's financial and __________ position
relative to that of others. - Answers - social
Under the Americans with Disabilities Act, for which of the following occupations could
an employer lawfully refuse to hire a person who is blind? - Answers - crane operator
When people experience conflict between the sex with which they were born and the
sex they feel they should be, they most often identify as - Answers - transgender
Which of the following is an example of a collectivistic country? - Answers - Japan
Which of the following is the best definition of integrity? - Answers - staying true to your
commitments and moral values
Guidelines about communicative behavior written in a company handbook are
__________ rules. - Answers - explicit
Which of the following is an example of physiological noise? - Answers - experiencing
a pounding headache
In the communication process, the sender of a message must __________ his or her
idea, or put it in a form of verbal or nonverbal behavior that the receiver can understand.
- Answers - encode
Taking responsibility for one's own actions, even when it means admitting to failure, is
called - Answers - accountability
Maya knows that her clients have differing levels of experience with the products she
sells, so she adjusts the complexity of her language for every presentation she gives. In
this sense, Maya demonstrates - Answers - adaptability
Taking a message at face value and considering only its literal meaning can be
described as looking at its __________ dimension. - Answers - content
Being able to communicate in a way that is effective and appropriate is called -
Answers - communication competence
Communication that seeks to achieve a specific goal, such as a phone call soliciting
funding for a project, meets our __________ needs. - Answers - instrumental
Ellen tries to show her employees that she cares about them by making sure they know
her office door is always open if they need to talk. In this sense, Ellen wants to build
__________ with her employees. - Answers - rapport
Cognitive complexity is a valuable skill because it helps you avoid - Answers -
misinterpreting a message and jumping to the wrong conclusion.
A system of beliefs that helps us to determine what is right or wrong is called - Answers
- ethics
Email, handwritten notes, face-to-face conversations, and voicemail messages are
examples of different kinds of communication - Answers - channels
, The most formal type of communication in a business setting tends to be __________
communication. - Answers - upward
Body language is another term for __________ communication. - Answers - nonverbal
Which of the following is an example of an implicit rule? - Answers - an unspoken
expectation that meeting attendees remain quiet while any team member is presenting
When Sara interprets her boss's statement that she "has a knack for this" as a sign that
she should apply for a promotion, she is considering the relational dimension of the
message. - Answers - True
Only verbal messages can metacommunicate. - Answers - False
The communication process begins with the creation and exchange of a message. -
Answers - True
Feedback can be verbal, nonverbal, or both. - Answers - True
Which of the following is an example of a culture connected to a place? - Answers -
French culture
The totality of learned, shared symbols, language, values, and norms that distinguish
one group of people from another is called - Answers - culture
Which of the following terms describes a person's status as a citizen of a particular
country? - Answers - nationality
How do race and ethnicity differ? - Answers - Race refers to physical characteristics,
whereas ethnicity refers to heritage.
Why is race more controversial as a descriptor than ethnicity or nationality? - Answers
- Race has little scientific basis, whereas ethnicity or nationality are objectively
grounded.
Socioeconomic status is a measure of an individual's financial and __________ position
relative to that of others. - Answers - social
Under the Americans with Disabilities Act, for which of the following occupations could
an employer lawfully refuse to hire a person who is blind? - Answers - crane operator
When people experience conflict between the sex with which they were born and the
sex they feel they should be, they most often identify as - Answers - transgender
Which of the following is an example of a collectivistic country? - Answers - Japan
