TEST BANK BUSINESS COMMUNICATION Establishing Credibility

Establishing Credibility True / False Questions 1. 2. People who cheat in school are more likely to cheat in the workplace. True False In the post-trust era, most employees have faith in their leaders and colleagues. True False 3. Kai, who wants to be a veterinarian, has lined up a summer internship working for a local veterinary hospital. That kind of experience will help him develop competence. True False 4. Kelsey pursues business opportunities aggressively because she believes that doing nothing can be very costly. Kelsey demonstrates a focus on action. True False 1-1 Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education. 5. A manager who acts out of self-interest is more likely to be viewed as credible than one who does not. True False 6. Effective communicators gain trust by connecting with others. True False 7. Nancy wants to cultivate a sense of community. Her first step should be to explain her needs to the team. True False 8. Someone who has an enlarged vision of those affected by his or her business activities has a sense of accountability. True False 9. In the phrase stakeholder view, the word stakeholder refers to someone who owns a share of the business. True False 10. A company president often states in her written and oral communications that she is answerable to the people who use the company's products. By repeating this so frequently, she most likely causes people to mistrust her. True False 1-2 Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education. 11. Character-based traits are instrumental in establishing trust in the workplace. True False 12. It is the duty of government employees to act visibly, predictably, and understandably when dealing with the public. True False 13. In recent years, transparency has become the dominant business ethic for communications. True False 14. Employees usually speak up when they observe potentially unethical behavior. True False 15. In recent years, employees have increasingly judged their upper managers to be ethical. True False 16. A person of integrity will have one set of values for his or her personal life and another set of values for his or her work life. True False 17. Because business problems are expensive and time-consuming to solve, experts recommend avoiding open discussion of serious issues. True False 1-3 Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education. 18. Today, most workplaces are becoming more closed off and independent. True False 19. The FAIR test is a way to predict how employees will react to a new policy. True False 20. A study showed that the public speaking ability of business leaders is a key influence on employee engagement. True False Multiple Choice Questions 21. Which phrase explains what the post-trust era is? A. a period in which the government no longer allows monopolies or trusts to form B. a period characterized by the formation of trusts to manage the wealth of businesses C. a period in which people put more of their trust in big business than in big government D. a period in which the government allows financial trusts to try to make the economy safer E. a period in which people have lost the trust they once had in the business community 1-4 Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education. 22. What brought about the state of affairs known as the post-trust era? A. the disclosure of widespread cheating in school B. a series of business scandals and economic crises C. the decrease in human interactions in business D. the practice of outsourcing jobs E. a switch to more transparency by businesses 23. In the post-trust era A. businesses are often thought to operate against the public's best interests. B. the majority of employees have faith in their leaders and colleagues at work. C. transparency is no longer important in the workplace. D. stakeholders do not require businesses to be accountable to them. E. character-based traits play a very small role in establishing credibility. 24. Which of the following is true of competence? A. It has grown less important in the post-trust era. B. It is often evaluated by one's track record of achievements. C. It is innate and cannot be gained through experience. D. It increases when individuals focus on connecting with others. E. It depends mainly on the ability to build a sense of community. 1-5 Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education. 25. Edgar's boss has told him that he needs to demonstrate more competence on the job. Which of the following actions will help him do so? A. taking on fewer projects at one time B. asking coworkers what their needs are C. working independently and not consulting others D. hiding his mistakes from his team members E. setting specific work goals and achieving them 26. The Daily News just hired five young reporters. Which new employee has the most competence? A. Kate, who made top grades in journalism at a prestigious university and then traveled for a year B. Giorgio, who has a degree in English and has published three stories in literary magazines C. Helena, who earned a journalism degree and interned at a local newspaper for two summers D. Bill, who earned a degree in philosophy and spent a year writing for a school newspaper E. Becca, who made top grades at a small college and graduated with a degree in English 1-6 Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education. 27. Lena is the general manager of an international clothing manufacturing company. She wants to give one of her managers an "Employee of the Year" award. Which of the following managers should she choose if she is looking for the employee with the highest level of competence? A. Ted, who is completely trustworthy with confidential information B. Dahia, who is the first one to explain what she needs in any situation C. Cora, who develops effective action plans to achieve team goals D. Juana, who considers company interests above those of customers E. Dexter, who keeps a low profile and does not draw attention to himself 28. Which of the following actions will help a manager establish a sense of caring? A. holding regular meetings to ask about employee concerns B. setting clear and measurable goals for each employee C. taking a course in making teams function more efficiently D. assigning people to projects without their input E. encouraging people to use the pronouns "I" and "me" in communication 29. Which of the following communication techniques show that someone has a team orientation? A. discussing only positives rather than focusing on negatives B. being open and transparent about the company's confidential matters C. using the FAIR test to evaluate what other people say D. using the pronouns "you" and "we" to discuss goals and needs E. keeping personal motivations hidden in the workplace 1-7 Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education. 30. In what way does caring help establish credibility in the business world? A. It helps people understand serious business problems. B. It encourages people to work as individuals instead of as teams. C. It promotes closed communication structures. D. It encourages people to demonstrate accountability. E. It makes individuals less transparent. 31. Roland and Quan are both on the staff of a car dealership. Roland is always asking colleagues to cover his shifts, but he never returns the favor. Quan often covers shifts for colleagues even though he rarely takes time off himself. Which statement best describes the difference between Roland and Quan? A. Quan adheres to the company ethics policy, and Roland does not. B. Quan relies on corporate values, and Roland relies on personal values. C. Quan is an effective communicator, and Roland is not. D. Quan is a giver, and Roland is a taker. E. Quan trusts his colleagues, and Roland does not