DUTCH BROS FLOW TEST
QUESTIONS & ANSWERS(RATED A+)
Who founded Dutch bros? - ANSWERBrothers Dane and Travis Boersma.
When and where was Dutch bros founded? - ANSWERFebruary 1992 in Grants
Pass OR.
How many Dutch locations are there? - ANSWEROver 250
How many states is Dutch bros in? - ANSWER7
What are the wise old man building blocks? - ANSWERThe customer is most
important.
The customer is not dependent on us we are dependent on the customer.
The customer is not an interruption of our work, but the purpose of it.
The customer does us an honor by calling on us. We are not doing the customer a
favor by serving them.
The customer is part of our business, not an outsider. The customer is our guest.
The customer is not a cold statistic, but flesh and blood; a human with feelings and
emotions like our own.
The customer is not someone to argue or match wits with.
The customer is one who brings their wants. Our job is to fill them.
The customer is deserving of the most courteous and attentive treatment we can
provide.
The customer has a right to expect an employee to present a neat, clean
appearance.
If you ask a customer how they're doing, you'd better want to know. Your customer
wants to know that someone cares.
You must treat others how they want to be treated not the way you want to be
treated. A 50-year-old man does not want to be treated the same as an 18 year old
barista.
What are the DB core values? - ANSWERSpeed, quality, customer service.
,What are the DB Clothing and Hygiene standards? - ANSWER•Top layer of clothing
is required to be Dutchwear.
•Bottom layer of clothing is required to ban an appropriate skirt, pants or shorts.
•No see through, ragged or dirty clothing.
•No buttock cleavage (top or bottom), belly buttons, or undergarments may be
visible.
•have clean fingernails and brushed teeth.
•If you use lotions, make sure they're unscented.
• Look fresh, feel fresh!
How much of a discount is given to a customer who brings their own mug. -
ANSWER$0.25 off
How much is an extra shot of espresso? - ANSWER$0.50
How much is alternative milk? - ANSWER$0.50 (almond, soy, coconut)
How much is a hot or iced latte, breve, or mocha? - ANSWERSmall: $3.50
Medium: $4
Large: $5
How much is an americano? - ANSWERSmall: $2
Medium: $2.50
Large: $3.50
How much does a can of cold brew cost? - ANSWER$5.25
How much does Dutch cocoa cost? - ANSWERSmall: $2.25
Medium: $2.75
Large: $3.25
How much does a blended frost, freeze or smoothie cost? - ANSWERSmall: $4
Medium: $5
Large: $6
How much does infused tea cost? - ANSWERSmall: $2
Medium: $2.50
Large: $3
How much does a blue rebel coat (iced or blended) - ANSWERSmall: $4
Medium: $5
Large: $7
How much does Dutch soda cost? - ANSWERSmall: $2
Medium: $2.50
Large: $3
How much does a mini frost or smoothie cost? - ANSWER$2.75
How much does a not-so-hot cost? - ANSWER$1.75
, How much does a muffin top or granola bar cost? - ANSWER$2.25
How much does Dutch20 cost? - ANSWER1.75
What are the different coffee options? - ANSWER•Private reserve 3-bean blend
•White Coffee
•Decaf Coffee
•Cold brew coffee
What are the non-coffee options w/Caffeine? - ANSWER•Rebel
•Chai
•Tea
What are the Non-Caffeinated options? - ANSWER•Dutch Sodas
•Smoothies
•Hot chocolates
•Frosts
•Steamers
•Decaf tea
•Decaf coffee
•Dutch2o
•Apple juice
•Cider
What are the dairy milk options? - ANSWER•Chocolate milk
•Kick me mix (half n half)
•2% Milk
•Nonfat milk
What are the Non-Dairy milk options? - ANSWER•Soy milk
•Coconut milk
•Almond milk
What are the 6 smoothie flavors? - ANSWER•Strawberry
•Mango
•Peach
•Green Apple
•Wild Berry
•Blueberry Pomegranate
What are the food options? - ANSWER•Chocolate chip muffin top
•Lemon poppyseed muffin top
•Orange cranberry muffin top
•Granola bar
What are the regular syrups? - ANSWER•Irish cream
•Chocolate macadam nut
•Vanilla
•Coconut
QUESTIONS & ANSWERS(RATED A+)
Who founded Dutch bros? - ANSWERBrothers Dane and Travis Boersma.
When and where was Dutch bros founded? - ANSWERFebruary 1992 in Grants
Pass OR.
How many Dutch locations are there? - ANSWEROver 250
How many states is Dutch bros in? - ANSWER7
What are the wise old man building blocks? - ANSWERThe customer is most
important.
The customer is not dependent on us we are dependent on the customer.
The customer is not an interruption of our work, but the purpose of it.
The customer does us an honor by calling on us. We are not doing the customer a
favor by serving them.
The customer is part of our business, not an outsider. The customer is our guest.
The customer is not a cold statistic, but flesh and blood; a human with feelings and
emotions like our own.
The customer is not someone to argue or match wits with.
The customer is one who brings their wants. Our job is to fill them.
The customer is deserving of the most courteous and attentive treatment we can
provide.
The customer has a right to expect an employee to present a neat, clean
appearance.
If you ask a customer how they're doing, you'd better want to know. Your customer
wants to know that someone cares.
You must treat others how they want to be treated not the way you want to be
treated. A 50-year-old man does not want to be treated the same as an 18 year old
barista.
What are the DB core values? - ANSWERSpeed, quality, customer service.
,What are the DB Clothing and Hygiene standards? - ANSWER•Top layer of clothing
is required to be Dutchwear.
•Bottom layer of clothing is required to ban an appropriate skirt, pants or shorts.
•No see through, ragged or dirty clothing.
•No buttock cleavage (top or bottom), belly buttons, or undergarments may be
visible.
•have clean fingernails and brushed teeth.
•If you use lotions, make sure they're unscented.
• Look fresh, feel fresh!
How much of a discount is given to a customer who brings their own mug. -
ANSWER$0.25 off
How much is an extra shot of espresso? - ANSWER$0.50
How much is alternative milk? - ANSWER$0.50 (almond, soy, coconut)
How much is a hot or iced latte, breve, or mocha? - ANSWERSmall: $3.50
Medium: $4
Large: $5
How much is an americano? - ANSWERSmall: $2
Medium: $2.50
Large: $3.50
How much does a can of cold brew cost? - ANSWER$5.25
How much does Dutch cocoa cost? - ANSWERSmall: $2.25
Medium: $2.75
Large: $3.25
How much does a blended frost, freeze or smoothie cost? - ANSWERSmall: $4
Medium: $5
Large: $6
How much does infused tea cost? - ANSWERSmall: $2
Medium: $2.50
Large: $3
How much does a blue rebel coat (iced or blended) - ANSWERSmall: $4
Medium: $5
Large: $7
How much does Dutch soda cost? - ANSWERSmall: $2
Medium: $2.50
Large: $3
How much does a mini frost or smoothie cost? - ANSWER$2.75
How much does a not-so-hot cost? - ANSWER$1.75
, How much does a muffin top or granola bar cost? - ANSWER$2.25
How much does Dutch20 cost? - ANSWER1.75
What are the different coffee options? - ANSWER•Private reserve 3-bean blend
•White Coffee
•Decaf Coffee
•Cold brew coffee
What are the non-coffee options w/Caffeine? - ANSWER•Rebel
•Chai
•Tea
What are the Non-Caffeinated options? - ANSWER•Dutch Sodas
•Smoothies
•Hot chocolates
•Frosts
•Steamers
•Decaf tea
•Decaf coffee
•Dutch2o
•Apple juice
•Cider
What are the dairy milk options? - ANSWER•Chocolate milk
•Kick me mix (half n half)
•2% Milk
•Nonfat milk
What are the Non-Dairy milk options? - ANSWER•Soy milk
•Coconut milk
•Almond milk
What are the 6 smoothie flavors? - ANSWER•Strawberry
•Mango
•Peach
•Green Apple
•Wild Berry
•Blueberry Pomegranate
What are the food options? - ANSWER•Chocolate chip muffin top
•Lemon poppyseed muffin top
•Orange cranberry muffin top
•Granola bar
What are the regular syrups? - ANSWER•Irish cream
•Chocolate macadam nut
•Vanilla
•Coconut
