Purpose of TAM - Answers educate and train business owners and their employees to create safe and
comfortable environments. By implements responsible hospitality practices, a business can reduce
liability risks and enhance the potential for increased profitability
offers a variety of problem solving techniques as they relate to the operation of businesses selling
beverage alcohol for consumption on and off licensed premises to meet goals
Goals of TAM - Answers 1 - lay groundwork for attitude of professionalism and ethical conduct among
service personnel who sell beverage alcohol
2 - demonstrate how to effectively identify and respond to false id and underage purchasing and
possession
3 - demonstrate how to effectively identify and respond to intoxicated customers
4 - identify methods to maintain safety, control of establishment, positive image, and good customer
relations while responding to beverage alcohol incidents
5 - promote clear understanding of federal, state and local laws relating to beverage alcohol sales
Beverage alcohol - Answers regulated substance and society has placed significant responsibility on the
server to dispense it properly
How does one be a true professional? - Answers by placing interests of customer above all other
interests
What is the legal age to purchase beverage alcohol? - Answers 21
What is alcohol classified as? - Answers a depressant
What is the first sign someone is intoxicated? - Answers
What is the legal age to serve beverage alcohol in Nevada? - Answers 21
How can you sober up an intoxicated person? - Answers time
is it possible to affect your heart rate if you drink a great deal of alcohol over a short period of time? -
Answers Yes
Is a student ID a valid form of identification for an alcoholic beverage purchase? - Answers no
What are some signs that a person is trying to use a fake ID? - Answers - Have large wallet and say they
don't have another form of ID
- nervous
, - won't look you in the eye
- overly confident and/or friendly
Are licensees responsible for everything their employees do while working on their premises? - Answers
yes
Can alcohol cause a bad reaction when mixed with drugs? - Answers yes
T or F: An average mixed drink contains nearly twice as much alcohol as a 12-ounce beer. - Answers
False
T or F: An employee of a licensed establishment may be subject to consequences for serving an
intoxicated person. - Answers True
T or F: Everyone eliminates alcohol from the body at about the same rate. - Answers True
T or F: You can legally refuse to sell alcoholic beverages to a customer eve if they have valid id - Answers
True
What are some ways to stop people from becoming intoxicated when drinking beverage alcohol? -
Answers - Slow down service
- Encourage them to eat food
- Suggest non-alcoholic alternatives
T or F: Women tend to become intoxicated faster than men - Answers True
T or F: A person's mood will affect how rapidly they become intoxicated from beverage alcohol -
Answers True
What are some good ways to avoid physical violence or customer disturbances in your establishment? -
Answers - Don't offer specials that might encourage excessive alcohol consumption
- pay attention to everything going on
- don't serve customers to the point of intoxication
- eavesdrop on conversations
Verification of age is whose responsibility? - Answers The server/seller
What do you see as the biggest concern facing sellers of beverage alcohol? - Answers - Sales to underage
persons
- Sales to intoxicated persons
- Disturbances