F.L.E.T.C BOP FINAL questions n answers/verified to pass
1. Listening Concentrate closely- on the person who is talking. You may possibly
have to listen closely for an extended period of time
Communicate your attention- to the person typically as soon as the
inmate feels you have lost interest in listening, they will stop talking
2. 4 main points
of 1. Maintain eye contact
communicat- 2. Attentive posture, positioning and body language
ing attention 3. Follow the speaker verbally
while you
listen 4. Use silence ettectively: let yourself be quiet, let the speaker be quiet
sometimes too
3. 1st rule of listen- *One of the best ways to show full attention
ing:
maintaining * you can be relaxed blink or look away when you want to but remember
eye contact eye contact is the best tool for showing attention and Interest
4. 2nd rule of lis- Sit or lean
tening;
attentive forward Keep
still
posture, position- Be aware of the look on your face
ing and body lan-
guage
5. 3rd rule of lis- A head nod or smile for acknowledgment
tening; follow the Subtle subconscious verbal response such as okay I am with you or yes
I see go
speaker along
verbally
Most people are afraid of silence, anytime there is a pause or gap don't
6. 4th rule of listen- rush to fill
ing; use silence ef- in.
fectively in- volves 2 tech- niques
7. Responding :
1/
36
, F.L.E.T.C BOP FINAL questions n answers/verified to pass
Let yourself be quiet
Let the speaker be quiet
sometimes too
Paraphrasing the words
you hear a speaker say
and reflecting back the
feelings that seem to
be underneath the
words
2/
36
, F.L.E.T.C BOP FINAL questions n answers/verified to pass
8. Paraphrasing
the words 1. Determine the basic message
2. Rephrase the key content
9. Reflecting 1. Identify basic feelings - look at the situation from their point of view
2. Capture the specific mood and feeling in words and reflect then back to the
speaker
10. 4 conditions
that may lead 1. crime in progress
to a hostage 2. Riot or mob action
situation 3. Inmate grievance
4. Individual action
11. Crime in progress EX- you interrupt inmates trying to escape, you are taken hostage to
keep you from reporting the escape plans. The hostage takers will use
you as leverage in the negotiations
12. Riot or mob
ac- tion Example ; large scale action where a mob takes hostages and they are
used as leverage
13. inmate grievance An inmate draws attention to his dis satisfaction by taking a hostage
14. Individual action A psychotic or emotionally disturbed inmate takes someone hostage
with no
rational plan
15. What are the 4 1. Hostage negotiations ( primary strategy)
ways of neutraliz- 2. Planned assault
ing a hostage 3. Use of chemical agents
sit- uation
4. Use of marksman fire
16. Survival roles
for hostages 1) Accept your role as a hostage
tab 21 2) Prepare for an extended hostage incident
3) get as comfortable as appropriate and remove signed of your oflce
3/
36
, F.L.E.T.C BOP FINAL questions n answers/verified to pass
(ex patches)
4) do not increase the
stress level
4/
36
1. Listening Concentrate closely- on the person who is talking. You may possibly
have to listen closely for an extended period of time
Communicate your attention- to the person typically as soon as the
inmate feels you have lost interest in listening, they will stop talking
2. 4 main points
of 1. Maintain eye contact
communicat- 2. Attentive posture, positioning and body language
ing attention 3. Follow the speaker verbally
while you
listen 4. Use silence ettectively: let yourself be quiet, let the speaker be quiet
sometimes too
3. 1st rule of listen- *One of the best ways to show full attention
ing:
maintaining * you can be relaxed blink or look away when you want to but remember
eye contact eye contact is the best tool for showing attention and Interest
4. 2nd rule of lis- Sit or lean
tening;
attentive forward Keep
still
posture, position- Be aware of the look on your face
ing and body lan-
guage
5. 3rd rule of lis- A head nod or smile for acknowledgment
tening; follow the Subtle subconscious verbal response such as okay I am with you or yes
I see go
speaker along
verbally
Most people are afraid of silence, anytime there is a pause or gap don't
6. 4th rule of listen- rush to fill
ing; use silence ef- in.
fectively in- volves 2 tech- niques
7. Responding :
1/
36
, F.L.E.T.C BOP FINAL questions n answers/verified to pass
Let yourself be quiet
Let the speaker be quiet
sometimes too
Paraphrasing the words
you hear a speaker say
and reflecting back the
feelings that seem to
be underneath the
words
2/
36
, F.L.E.T.C BOP FINAL questions n answers/verified to pass
8. Paraphrasing
the words 1. Determine the basic message
2. Rephrase the key content
9. Reflecting 1. Identify basic feelings - look at the situation from their point of view
2. Capture the specific mood and feeling in words and reflect then back to the
speaker
10. 4 conditions
that may lead 1. crime in progress
to a hostage 2. Riot or mob action
situation 3. Inmate grievance
4. Individual action
11. Crime in progress EX- you interrupt inmates trying to escape, you are taken hostage to
keep you from reporting the escape plans. The hostage takers will use
you as leverage in the negotiations
12. Riot or mob
ac- tion Example ; large scale action where a mob takes hostages and they are
used as leverage
13. inmate grievance An inmate draws attention to his dis satisfaction by taking a hostage
14. Individual action A psychotic or emotionally disturbed inmate takes someone hostage
with no
rational plan
15. What are the 4 1. Hostage negotiations ( primary strategy)
ways of neutraliz- 2. Planned assault
ing a hostage 3. Use of chemical agents
sit- uation
4. Use of marksman fire
16. Survival roles
for hostages 1) Accept your role as a hostage
tab 21 2) Prepare for an extended hostage incident
3) get as comfortable as appropriate and remove signed of your oflce
3/
36
, F.L.E.T.C BOP FINAL questions n answers/verified to pass
(ex patches)
4) do not increase the
stress level
4/
36
