DEOMI Exam 1 (Study Guide)
questions and answers
What is defined as the act or process of using words, sounds, signs,
or behaviors to express or exchange information or to express your
ideas, thoughts, and feelings to someone else? - answer
Communication
What five elements make up the communication process? - answer
a. Communicators (sends and receives)
b. Messages (an object of communication)
c. Channels (Conduit for delivering messages)
d. Environment (physical location, personal experiences, and
cultural background)
e. Feedback
Whose responsibility is it to send a message that will be attended to
and understood? - answer It is the responsibility of the
communicator
The words of your message are referred to as what type of
communication? - answer Verbal Communication
What is the most powerful way to communicate nonverbally? -
answer Touching is perhaps the most powerful nonverbal
communication.
Why is it important to study nonverbal communication? - answer It
is important to study because where verbal and nonverbal message
conflict, nonverbal messages are relied upon more.
,What type of communication is between you and at least one other
person? - answer Interpersonal communication
Noise, objects, temperature, and distance are all known as what
type of barrier to communication? - answer Physical barriers
Past experiences, hidden agendas, and stereotypes describe which
barriers or factors that impact communication? - answer
Perceptual barriers
What type of barrier to communication involves anger, fear, and
surprise? - answer Emotional barriers
What are the five steps or elements in the listening process? -
answer 1. Receiving.
2. Attending.
3. Understanding.
4. Responding.
5. Remembering.
Which element in the listening process provides feedback and lets
the sender know the message was received? - answer Responding
What are the benefits of effective listening? - answer a. Improves
communications
b. Control of the situation
c. Minimizes conflict
d. Shows that you care
e. Enhances understanding
f. Improves memory
, What are the three types of listening? - answer 1.Active Listening
2.Inactive Listening
3.Selective Listening
Which type of listening involves filtering the message and hearing
only what you want to hear? - answer Selective Listening
What are four response blocks that obstruct effective listening? -
answer 1.Evaluation
2.Unsolicited advice giving
3.Diagnosing/analyzing
4.Topping
What is the definition of feedback? - answer Feedback refers to a
response from the receiver which gives the communicator an idea of
how the message is being received and whether it needs to be
modified.
What are two types of feedback? - answer a. Evaluative feedback:
b. Non-evaluative feedback:
Should feedback be specific or general? Should feedback be
solicited or imposed? - answer -Ensure feedback is specific rather
than general.
-Ensure feedback is solicited rather than imposed.
What are the four panes of the Johari Window Model? - answer -
Open/Free area (Arena)
-Blind Spot
-Hidden Area (Facade)
-Unknown
questions and answers
What is defined as the act or process of using words, sounds, signs,
or behaviors to express or exchange information or to express your
ideas, thoughts, and feelings to someone else? - answer
Communication
What five elements make up the communication process? - answer
a. Communicators (sends and receives)
b. Messages (an object of communication)
c. Channels (Conduit for delivering messages)
d. Environment (physical location, personal experiences, and
cultural background)
e. Feedback
Whose responsibility is it to send a message that will be attended to
and understood? - answer It is the responsibility of the
communicator
The words of your message are referred to as what type of
communication? - answer Verbal Communication
What is the most powerful way to communicate nonverbally? -
answer Touching is perhaps the most powerful nonverbal
communication.
Why is it important to study nonverbal communication? - answer It
is important to study because where verbal and nonverbal message
conflict, nonverbal messages are relied upon more.
,What type of communication is between you and at least one other
person? - answer Interpersonal communication
Noise, objects, temperature, and distance are all known as what
type of barrier to communication? - answer Physical barriers
Past experiences, hidden agendas, and stereotypes describe which
barriers or factors that impact communication? - answer
Perceptual barriers
What type of barrier to communication involves anger, fear, and
surprise? - answer Emotional barriers
What are the five steps or elements in the listening process? -
answer 1. Receiving.
2. Attending.
3. Understanding.
4. Responding.
5. Remembering.
Which element in the listening process provides feedback and lets
the sender know the message was received? - answer Responding
What are the benefits of effective listening? - answer a. Improves
communications
b. Control of the situation
c. Minimizes conflict
d. Shows that you care
e. Enhances understanding
f. Improves memory
, What are the three types of listening? - answer 1.Active Listening
2.Inactive Listening
3.Selective Listening
Which type of listening involves filtering the message and hearing
only what you want to hear? - answer Selective Listening
What are four response blocks that obstruct effective listening? -
answer 1.Evaluation
2.Unsolicited advice giving
3.Diagnosing/analyzing
4.Topping
What is the definition of feedback? - answer Feedback refers to a
response from the receiver which gives the communicator an idea of
how the message is being received and whether it needs to be
modified.
What are two types of feedback? - answer a. Evaluative feedback:
b. Non-evaluative feedback:
Should feedback be specific or general? Should feedback be
solicited or imposed? - answer -Ensure feedback is specific rather
than general.
-Ensure feedback is solicited rather than imposed.
What are the four panes of the Johari Window Model? - answer -
Open/Free area (Arena)
-Blind Spot
-Hidden Area (Facade)
-Unknown
