AMZL Questions & Answers(RATED
A+)
Stand Up - ANSWERSafety tip, success story, standard work tip, quality tip, volume
plan of the day, high level productivity from previous day, site announcements,
safety stretches.
Why do we have a safety program? - ANSWERBenefit people, reduce costs &
comply with the law
The parking lot is for unanswered questions - ANSWERTrue
What tool is used to collect feedback across all aspects of our driver's experience? -
ANSWERIn app questions (IAQ)
ABC's - ANSWERActs, behavior, conditions
How many key metrics are there on the WW scorecard? - ANSWER16
What does GSOC stand for? - ANSWERGlobal security operations center
Why was AMZL created? - ANSWERCapacity, customer experience, innovation
VOA comments should be responded within - ANSWER24 hours
Which is a metric in the safety category in the WW scorecard? - ANSWERSerious
incident rate
Your role as a leader is - ANSWERInclusive manager
How do you strategically plan for your success? - ANSWEROwning your own
development
What's the first aspect of bridging a metric? - ANSWERKnow the goal
Leaders are owners- you own... - ANSWERThe physical station, making the best
decisions, escalating issues when you need help
If something isn't as good as it could be... - ANSWERFix it
We are willing to make long term investments, sometimes... - ANSWERat the
expense of short term gains
What policy can we consult to protect Amazon's reputation? - ANSWERSocial media
What is the focus of ACES? - ANSWERBench marking & standards
, Owners never say... - ANSWERThat's not my job
Why standard work? - ANSWERGive employees the tools and clear guidelines to
effectively perform
Meaningful inspection, utilization of tools and adaptation of standard leads to... -
ANSWERcontinuous improvement
Which tool helps us focus on bench marking standards? - ANSWERStandard work
checklist
What is the intent of bench mark audits? - ANSWERTo find and eliminate gaps in
performance
Why is it important to identify individual and group strengths? - ANSWERTo do what
you are good at and work on what you are not
Who is the doctor in the doctor/nurse relationship? - ANSWERThe associate
Amazon connections best represents which leadership principal? - ANSWERHire &
develop the best
Which are the 3 key measurable of Amazon connections - ANSWEREngagements,
culture & safety
What tool do we use to verify or check associate punches? - ANSWERMyTime
Who can see who answered connections question? - ANSWERThey're private
How many breaks are required for a 10 hr to 12 hr shift - ANSWER3
This is a "blast" communication tool to quickly communicate with associate -
ANSWERCall Em All
When having a conversation about expectation, our coaching objective is to -
ANSWEREliminate under performance from reoccurring
An effective performance coach will - ANSWERTouch base with an associate once a
week to track improvement
Managers avoid _____ & _____ language when having difficult conversations -
ANSWERpassive & aggressive
Which position is responsible for printing badges for drivers? - ANSWERDriver
Trainer
Leaders use this metric to understand how Amazonians feel about their organization
and course
correct if needed - ANSWEREngagement index
A+)
Stand Up - ANSWERSafety tip, success story, standard work tip, quality tip, volume
plan of the day, high level productivity from previous day, site announcements,
safety stretches.
Why do we have a safety program? - ANSWERBenefit people, reduce costs &
comply with the law
The parking lot is for unanswered questions - ANSWERTrue
What tool is used to collect feedback across all aspects of our driver's experience? -
ANSWERIn app questions (IAQ)
ABC's - ANSWERActs, behavior, conditions
How many key metrics are there on the WW scorecard? - ANSWER16
What does GSOC stand for? - ANSWERGlobal security operations center
Why was AMZL created? - ANSWERCapacity, customer experience, innovation
VOA comments should be responded within - ANSWER24 hours
Which is a metric in the safety category in the WW scorecard? - ANSWERSerious
incident rate
Your role as a leader is - ANSWERInclusive manager
How do you strategically plan for your success? - ANSWEROwning your own
development
What's the first aspect of bridging a metric? - ANSWERKnow the goal
Leaders are owners- you own... - ANSWERThe physical station, making the best
decisions, escalating issues when you need help
If something isn't as good as it could be... - ANSWERFix it
We are willing to make long term investments, sometimes... - ANSWERat the
expense of short term gains
What policy can we consult to protect Amazon's reputation? - ANSWERSocial media
What is the focus of ACES? - ANSWERBench marking & standards
, Owners never say... - ANSWERThat's not my job
Why standard work? - ANSWERGive employees the tools and clear guidelines to
effectively perform
Meaningful inspection, utilization of tools and adaptation of standard leads to... -
ANSWERcontinuous improvement
Which tool helps us focus on bench marking standards? - ANSWERStandard work
checklist
What is the intent of bench mark audits? - ANSWERTo find and eliminate gaps in
performance
Why is it important to identify individual and group strengths? - ANSWERTo do what
you are good at and work on what you are not
Who is the doctor in the doctor/nurse relationship? - ANSWERThe associate
Amazon connections best represents which leadership principal? - ANSWERHire &
develop the best
Which are the 3 key measurable of Amazon connections - ANSWEREngagements,
culture & safety
What tool do we use to verify or check associate punches? - ANSWERMyTime
Who can see who answered connections question? - ANSWERThey're private
How many breaks are required for a 10 hr to 12 hr shift - ANSWER3
This is a "blast" communication tool to quickly communicate with associate -
ANSWERCall Em All
When having a conversation about expectation, our coaching objective is to -
ANSWEREliminate under performance from reoccurring
An effective performance coach will - ANSWERTouch base with an associate once a
week to track improvement
Managers avoid _____ & _____ language when having difficult conversations -
ANSWERpassive & aggressive
Which position is responsible for printing badges for drivers? - ANSWERDriver
Trainer
Leaders use this metric to understand how Amazonians feel about their organization
and course
correct if needed - ANSWEREngagement index
