CNA Chapter 2 Hartman Top-Rated
Exam Questions & Answers
Communication - ACCURATE ANSWER-A process through which you send messages
to and receive messages from others.
Spoken or written communication - ACCURATE ANSWER-Verbal Communication
Pictures, Gestures, Facial Expressions - ACCURATE ANSWER-Non verbal
communication
objective information (Signs) - ACCURATE ANSWER-factual information collected
using the senses of sight, hearing, smell, and touch; also called signs
subjective information (symptom) - ACCURATE ANSWER-Information from the
patient's point of view.
"I feel dizzy."
incontinence - ACCURATE ANSWER-inability to control bladder and/or bowels
Barriers to communication - ACCURATE ANSWER-factors that distort, disrupt, or even
halt successful communication
Examples of Barriers to communication - ACCURATE ANSWER-Using medical
terminlogy with a resident or non medical person,
Speaking in a different language.
Hearing impairment,
Speech impairment,
Using Slang,
, Asking closed ended questions.
closed-ended questions - ACCURATE ANSWER-questions a person must answer by
choosing from a limited, predetermined set of responses,
Yes/No
open-ended questions - ACCURATE ANSWER-questions that allow respondents to
answer however they want
defense mechanisms - ACCURATE ANSWER-unconscious behaviors that are used to
protect individuals from strong or stressful emotions and situations
Denial - ACCURATE ANSWER-Defense mechanism by which people refuse to accept
reality.
Projection - ACCURATE ANSWER-disguising one's own threatening impulses by
attributing them to others
Displacement - ACCURATE ANSWER-defense mechanism aggressive impulses
toward a more acceptable or less threatening object or person, as when redirecting
anger toward a safer outlet
(the person that comes home from work and kicks the dog,or the SO, or the children)
Rationalization - ACCURATE ANSWER-Creating false but plausible excuses to justify
unacceptable behavior.
Repression - ACCURATE ANSWER-keeping distressing thoughts and feelings buried in
the unconscious
Regression - ACCURATE ANSWER-return to an earlier or less advanced condition
Exam Questions & Answers
Communication - ACCURATE ANSWER-A process through which you send messages
to and receive messages from others.
Spoken or written communication - ACCURATE ANSWER-Verbal Communication
Pictures, Gestures, Facial Expressions - ACCURATE ANSWER-Non verbal
communication
objective information (Signs) - ACCURATE ANSWER-factual information collected
using the senses of sight, hearing, smell, and touch; also called signs
subjective information (symptom) - ACCURATE ANSWER-Information from the
patient's point of view.
"I feel dizzy."
incontinence - ACCURATE ANSWER-inability to control bladder and/or bowels
Barriers to communication - ACCURATE ANSWER-factors that distort, disrupt, or even
halt successful communication
Examples of Barriers to communication - ACCURATE ANSWER-Using medical
terminlogy with a resident or non medical person,
Speaking in a different language.
Hearing impairment,
Speech impairment,
Using Slang,
, Asking closed ended questions.
closed-ended questions - ACCURATE ANSWER-questions a person must answer by
choosing from a limited, predetermined set of responses,
Yes/No
open-ended questions - ACCURATE ANSWER-questions that allow respondents to
answer however they want
defense mechanisms - ACCURATE ANSWER-unconscious behaviors that are used to
protect individuals from strong or stressful emotions and situations
Denial - ACCURATE ANSWER-Defense mechanism by which people refuse to accept
reality.
Projection - ACCURATE ANSWER-disguising one's own threatening impulses by
attributing them to others
Displacement - ACCURATE ANSWER-defense mechanism aggressive impulses
toward a more acceptable or less threatening object or person, as when redirecting
anger toward a safer outlet
(the person that comes home from work and kicks the dog,or the SO, or the children)
Rationalization - ACCURATE ANSWER-Creating false but plausible excuses to justify
unacceptable behavior.
Repression - ACCURATE ANSWER-keeping distressing thoughts and feelings buried in
the unconscious
Regression - ACCURATE ANSWER-return to an earlier or less advanced condition
