Essentials of Nursing Leadership and Management 8, 9, 10, & 11 (2)

2. Once resistance to change is recognized, it must be: A. Ignored. B. Pacified. C. Addressed. D. Justified. - C. Addressed 9 3. One way to lower the resistance to change would include: A. Centralization of information. B. Confirmation of currently held beliefs. C. Provision of psychological safety. D. Keeping involvement to a few people to reduce confusion. - C. Provision of psychological safety 9 3. When issues and problems arise that cannot be resolved through discussion, the next step might be: A. Negotiation. B. Discussion. C. Problem-solving. D. Arguments. - A. Negotiation 8 5. Anne wanted to simplify the current method of ordering missing medications. She devised what she thought was an excellent idea and presented her plan to the nurse manager on the unit. Her idea was rejected. What step in the process of change did Anne forget to follow? A. Threatening others B. Provoking resistance C. Unfreezing D. Refreezing - C. Unfreezing 9 6. To control costs and decrease the money lost from uncharged supplies, the hospital has decided to move to a controlled distribution system for supplies. This requires the nurses to attend several in-service sessions to learn how to work with the new system. The nurses are complaining that they do not have time to "learn another thing!" The lesson here is that for chang