ASQ CQA Certification Exam Definitions 2024

ASQ -American Society for Quality ISO 19011:2011 -sets out guidance on internal and external audits of quality management systems ISO 9000:2015 -Describes the fundamental concepts and principles of quality management which are universal Audit -Systematic, independent and documented process for obtaining evidence and evaluating it objectively to determine the extent to which the criteria are fulfilled Audit client -Organization or person requesting an audit. Determines the scope of the audit. Jointly determines the purpose and criteria of an internal audit with the lead auditor. Audit conclusion -Outcome of an audit, provided by the audit team after consideration of the audit objectives and all audit findings Audit criteria -Set of policies, procedures or requirements Audit evidence -Records, statements of fact or other info, which are relevant to the audit criteria and verifiable Audit findings -Results of the evaluation of the collected evidence against criteria Audit plan -Description of the activities and arrangements for an audit Audit Program -Set of one or more audits planned for a specific time frame and directed towards a specific purpose Audit scope -Extent and boundaries of an audit. Normally defines the organizations and time period for the audit. Can include physical locations, departments, products, processes, or systems, exclusions, timelines, relevant polices or procedures, and applicable regulations or contracts. Audit team -One or more auditors conducting an audit, supported if needed by technical experts Auditee -Organization being audited Auditor -Person with the competence to conduct an audit Part I -Auditing fundamentals Part I A -Types of quality audits Part I B -Purpose and scope of audits Part I C -Criteria to audit against Part I D -Roles and responsibilities of audit participants Part I E -Professional conduct and consequences for auditors Product or Service Audit -Examination of a particular item or service (hardware, processed material, software) to evaluate whether it conforms to requirements (that is, specifications, performance standards, and customer requirements). Conducted at completed stage of production and has passed final inspection. Can also measure quality of item going to customer (product quality audit). Technical exam of the form, fit and function of a completed item after final inspection. Process audit -Verifies that procedures are working within established limits. It examines an activity to verify that the inputs, actions, and outputs are in accordance with defined requirements. It is very focused on a single activity. General Audit Types -3 discrete types are product (which includes services), process, and system Process audit technique -Audit method of following process steps System audit -Exam conducted on a management system. A documented activity performed to verify, by exam and evaluation of objective evidence, that applicable elements of the system are appropriate and effective and have been developed, documented and implemented in accordance and in conjunction with specified requirements. It encompasses all the practices of a facility that assist in providing an acceptable product or service that is safe and conforms to applicable local, regional, national, and international requirements A S M E -American Society of mechanical engineers Desk Audit or Document Review -An audit of an organization's documents. It can be done prior to or in conjunction with other audit methods but must be performed prior to auditing a new area to verify documents meet requirements before activity observation. Audit classifications -Internal or external dependent on the auditor - auditee relationship Internal audits -First party audits of an organization's products, processes, and systems conducted by employees of that organization. Per ISO 9000:2008 they must be scheduled and carried out by independent personnel External audits -Can either be second or third party audits. Audits of an organization's products, processes, and systems conducted by individuals who are not employees of the organization. First Party Audit -A K A internal audit. Performed within an organization to measure its strengths and weaknesses against its own procedures or methods and /