Business Management Final Exam Questions & Answers Solved 100%

For employees who like their current work, moving into management means they can no longer do that work. - Answer True There are a number of activities that must be performed by all managers no matter what the type of size of the company. - Answer True The primary work of all managers can be grouped within four functions: planning, organizing, implementing, and budgeting. - Answer False A manager who spends most of the time on one management function or is responsible for a specific part of the company's operations is known as a mid-manager. - Answer True Supervisors work directly with employees and are responsible for translating the company's plan into action. - Answer True The job of supervisor does not vary much from department to department or from one company to another. - Answer False All managers perform some of the same activities. - Answer True The manager who knows how to plan, organize, implement, and control is ready to make decisions needed to operate a business successfully. - Answer True Many employees of a business complete tasks that could be considered management activities. - Answer True The levels of management in an organization can be described as a management triangle. - Answer False Executives spend more time controlling than planning. - Answer False Between 2000 and 2050, the percentage of Asian workers will increase more than the percentage of Hispanic workers declines. - Answer False Classical management is the careful, objective study of management decisions and procedures in order to improve the operation of businesses and organizations. - Answer False Frederick W. Taylor is closely associated with behavioral management - Answer False The percentage of workers age 25 to 54 will rise significantly between 2000 and 2050. - Answer False Elton Mayo discovered the Hawthorn effect. - Answer True A management strategy is a carefully developed overall approach to leading an organization. - Answer True In 2010, e-commerce retail sales represented approximately 25% of total retail sales. - Answer False When it comes to production efficiency, some businesses located outside the United States have an advantage. - Answer True Given all of the characteristics and options, each organization must develop its own management strategy. - Answer True The process of accomplishing the goals of an organization through the effective use of people and other resources is a. planning b. supervision c. managemnet d. implementation - Answer C The function being performed when a manager is carrying out plans and helping employees work effectively is a. planning b. organizing c. implementing d. budgeting - Answer C Analyzing information and making decision about what needs to be done is the management function known as a. planning b. organizing c. implementing d. projecting - Answer A To be considered a manager, you must a. regularly complete all four management functions b. have authority over other jobs c. have authority over other people d. all of these responses - Answer D People in the first (or beginning) level of management in a company are known as a. executives b. supervisors c. mid-managers d. trainees - Answer B Classical management was widely accepted and implemented in businesses around the time of a. the Civil War b. the Cold War c. the Vietnam War d. World War I - Answer D. Who is most closely associated with the theory of management that focuses on identifying the most effective practices for organizing and managing a business? a. Deming b. Fayol c. Mayo d. Taylor - Answer B In the near future, the percentage of women in the workforce will be about a. 40% b. 45% c. 50% d. 55% - Answer C The Industrial Revolution began in a. Ancient Egypt b. Detroit, Michigan c. Hawthorne, Illinois d. Western Europe - Answer D By 2050, the total number of workers in U.S. workforce is expected to be close to a. 50 million b. 100 million c. 150 million d. 200 million - Answer C Today, working in teams is a. common b. declining c. rare d. unusual - Answer A Reviewing previous financial statements is part of which management function? a. controlling b. implementing c. organizing d. planning - Answer A Helping employees work effectively falls under which management function? a. controlling b. implementing c. organizing d. planning - Answer B Dividing a large sales territory into smaller territories and assigning managers and salespeople to the territory is part of which management function? a. controlling b. implementing c. organizing d. planning - Answer C Determining the types of raw materials to use in order to develop a high-quality product is part of which management function? a. controlling b. implementing c. organizing d. planning - Answer D A mid-manager completes which of the following management functions? a. planning b. planning and organizing c. planning, organizing, and implementing d. planning, organizing, implementing, and controlling - Answer D The shape of the management pyramid helps illustrate a. the number of and relationship among the levels of management b. the time allotted to various management functions c. the reporting structure within an organization d. all of the responses - Answer A What percentage of job openings require some education beyond high school? a. less than 25% b. close to 45% c. close to 60% d. almost 90% - Answer C Who originated the idea of paying employees using a piece rate? a. Douglas McGregor b. Frederick W. Taylor c. Henri Fayol d. W. Edwards Deming - Answer B The response of people behaving differently when they are receiving attention is known as a. Esprit de corps b. Hawthorne Effect c. Stockholm Syndrome d. Theory y - Answer B A carefully developed overall approach to leading an organization. - Answer Management Strategy A total commitment by everyone in an organization to improve the quality of procedures and products by reducing waste, errors, and defects. - Answer Quality Management Carrying out plans and helping employees to work effectively. - Answer Implementing Management theory directed at organizational improvement thorough understanding employee motivation and behavior. - Answer Behavioral Management Management theory that identifies the most effective practices for organizing and managing a business. - Answer Administrative Management Management theory that studies the way work is organized and the procedures used to complete a job in order to increase worker productivity. - Answer Classical Management Person who completes all four management functions on a regular basis and has authority over other job and people. - Answer Manager The careful, objective study of management decisions and procedures in order to improve the operation of businesses and organizations. - Answer Management Science The process of accomplishing the goals of an organization through the effective use of people and other resources. - Answer Management The rivalry among companies for customers. - Answer Business Competition Which tool is most important when a supervisor is determine the work to be done, setting priorities, and ensuring that the work is completed? a. work schedules b. memos and reports c. evaluation checklists d. none of the responses - Answer A If companies spend much time correcting errors and redoing work, it is likely that the supervisors are not effective at a. communication b. evaluation c. quality control d. time management - Answer C In order to make good business decisions, a company may gather business research from a. government organizations b. universities c. trade associations d. all - Answer D Decisions about the daily operations of a specific unit in a business are the responsibility of a. top level of management b. middle management c. supervisors d. employees - Answer C A sign or indication that something appears to be a problem is a. an alternative b. a symptom c. a solution d. a problem-solving process - Answer B Which of the following would be involved in decisions-making in a business? a. only executives b. mid-managers and executives c. only supervisors d. all - Answer D A problem is a difficult situation requiring a a. attention b. investment c. meeting d. solution - Answer D The final step in the decision-making process is to a. analyze the solutions b. determine possible solutions c. identify the problem d. select the best solution - Answer D Regular formal and informal performance reviews can reveal an employee's a. bad habits b. potential for advancement c. strengths and weaknesses d. training needs - Answer C Once a problem has been identified, a manager should a. solve it b. list possible solutions c. make a decision d. analyze the problem - Answer B The best way to determine the problem after a symptom has been identified is to a. guess b. ask questions c. determine alternative solutions d. none - Answer B Which term is used to identify the tasks to be done, employees assigned to the work, and the time frame for completion of each task? a. work calendar b. work flowchart c. work outline d. work schedule - Answer D What is the second step in problem solving? a. analyze possible solutions b. analyze the problem c. identify the problem d. list possible solutions - Answer D Which of the following is not one of the common responsibilities of supervisors? a. communicate goals and directions to employees b. encourage employees to do their best work c. keep employee complaints and concerns form top management to prevent problems d. control costs and use resources - Answer C Which of the following would be an effective way for a supervisor to develop management skills individually if the company does not provide training? a. read management magazines b. enroll in management courses c. participate in professional management associations d. all - Answer D Managers use information systems to reduce the amount of time spent a. communicating with employees b. in training c. on controlling activities d. using a computer - Answer C An effective way to test one or more solutions is to a. ask employees to identify the problem b. choose the least expensive solution c. conduct an experiment d. wait to see if the problem disappears - Answer C Which of the following activities should a manager complete after selecting a solution? a. determine the best way to implement the solution b. identify who should be a part of implementing the solution c. gather information to determine if the solution is solving the problem d. all - Answer D Studying and evaluating the results of a solution is part of a. the controlling function for managers b. the decision-making process c. the last step of selecting the best solution d. all - Answer D When solving a problem, what needs to be done after the best solution has been selected and implemented? a. analyze the other possible solutions b. look for a new challenge c. study the results and make necessary changes d. write a report - Answer C Good supervisors are able to show employees the importance of company goals. - Answer True When an employee is not performing work correctly, the supervisor should take over to make sure it is done well. - Answer False A problem can be considered solved once a solution has been chosen and implemented. - Answer False Management scientists have studied successful managers to determine what makes them different from those who were not successful. - Answer True Listening is an important communication skill for supervisors. - Answer True The most important resource available to managers is the company's employees. - Answer True Helping employees determine how to use their time effectively is a component of time management for supervisors/ - Answer True When deciding how to get work accomplished, the first step for managers is to develop a budget. - Answer False The effectiveness of a supervisor's job is determined by three factors: the quality of employee's work, the employee's job satisfaction level, and the efficient use of resources. - Answer True The first step in effective problem solving is to identify the symptoms. - Answer False In attempting to solve a problem, a manager should always analyze more than one possible solution. - Answer True Talking with and observing the work of experienced supervisors is a way to improve management skills. - Answer True Although they were once common, formal training programs for supervisors are rare. - Answer False Most supervisors have extensive management training. - Answer False Moving from the role of co-worker to the role of boss is an easy change. - Answer False How employees feel about their jobs affects their performance. - Answer True Supervisors have little control over the day-to-day activities of a business. - Answer False Supervisors usually promoted from the area where they work. - Answer True Supervisors are responsible for the work of each of their employees. - Answer True Supervisors can complete informal evaluations of employee performance but should not be responsible for formal evaluations. - Answer False A common set of activities that make up an important part of a manager's job. - Answer Management Role A computer-based system that stores, organizes, and provides information about a business. - Answer Management Information System A difficult situation requiring a solution. - Answer Problem A procedure that evaluates the work and accomplishment of an employee and provides feedback on performance. - Answer Performance Review A sign or indication of something that appears to be the problem. - Answer Symptom A systematic way to explore the consequences of specific choices using computer software. - Answer What-If Analysis Managing work schedules to achieve maximum productivity. - Answer Time management An experienced manager who meets regularly with a new manager to provide feedback and advice. - Answer Work Coach The fundamental guidelines for the decisions and actions of managers. - Answer Management Principles The process of making sure work meets acceptable standards. - Answer Quality Control In the past, managers had little authority over the employees in a business. - Answer False There are three common characteristics to all leaders. - Answer False Leaders can be effective without good human relations skills. - Answer False Relationships are important for managers, because they are responsible for getting work done through others. - Answer True