BCOR 370 Final Houghton Fall 2017 with latest test.

BCOR 370 Final Houghton Fall 2017 with latest test. Team - correct answers.A group of individuals engaged in collective work that requires joint effort and generates positive synergy All teams are groups - correct answers.Not all groups are teams Stages of Team Development - correct answers.-Forming -Storming -Norming -Performing Forming - correct answers.Uncertainty Storming - correct answers.Conflict Norming - correct answers.Cohesiveness Performing - correct answers.Functionality Types of Teams - correct answers.-Problem-solving -Self-managed -Functional -Cross-functional Problem-solving - correct answers.Brought together to solve a problem Self-managed - correct answers.Doesn't have traditional external leader Functional - correct answers.People from a similar functional area Cross-functional - correct answers.People from different functional areas Why did the Pittsburgh Penguins has 20 consecutive losing seasons? - correct answers.It's important to have good players on your team Why don't the Yankees win all the time? - correct answers.You need the right players on your team who can function like a team Characteristics of effective teams: - correct answers.-clear unity of purpose -self-conscious -clear and demanding goals -informal, comfortable, relaxed -extensive participating in discussions -freedom to express to ideas -disagreement is viewed as good -general agreement on decisions -everyone carries their weight -frequent constructive criticism -shared leadership Team self-leadership - correct answers.Self-leadership strategies are effective in teams -balance the "me with the "we" -not too individualistic or too cohesive -practice Team-think, avoid group-think Groupthink - correct answers.-social pressure against divergent views -self-censorship of ideas -illusion of invulnerability -striving for an illusion of unamity -illusion of morality -stereotyped views of enemies Teamthink - correct answers.-encourage divergent views -open expression of ideas -awareness of limitations -recognition of individual opinions and uniqueness -utilization of non-stereotypical views -recognition of ethical consequences Nonverbal Communication - correct answers.-Actual words play relatively small role in communication -facial expressions, tone of voice, gestures, body movements Importance of various aspects in communication: - correct l 7% vocal 38% facial 55% Barriers to Communication - correct answers.-differing perceptions -language differences -noise -conflicting nonverbal cues -poor listening Abbot & Costello: Who's on first? - correct answers.Displays communication issues, poor listening, differing perceptions, and noise Conflict - correct answers.Rel or perceived differences in interest between two or more individuals, groups, or organizations Views of Conflict - correct answers.-Traditional -Human Relations -Interactionist Traditional - correct answers.Conflict is bad and should be avoided Human Relations - correct answers.Conflict is inevitable and should be accpeted Interactionist - correct answers.Some conflict can be helpful and should be encouraged Task conflict - correct be beneficial Relationship conflict - correct s bad and will nullify the possible positive effects of task conflict Styles of handling conflict - correct answers.-avoiding -accommodating -competing/forcing -compromising -collaborating/integrating Ugli Orange Negotiation - correct answers.One company only needs juice and the other only needs the rind of the oranges; through negotiating the best outcome that can be achieved is selling the juice and the rind separately. Negotiation should: - correct answers.-produce a wise agreement, if agreement is possible -be efficient -not damage the relationships of the parties involved How do we usually negotiate? - correct answers.-positional bargaining -"win, lose" bargaining -distributive bargaining -zero-sum game (my gain is your loss) Positional Bargaining - correct answers.-produces unwise agreements: ego becomes identified with position; compromise solution often fails to meet needs of those involved -inefficient: the more extreme the positions and smaller the concessions the more time wasted -damages relationships: becomes a constant of wills that can damage or destroy a relations Principled Negotiating -"win, win" negotiating -integrative bargaining - correct answers.-goal is a settlement that involves no loss to either party -separate the people from the problem: attack the problem, not the people; unite and face problems together -focus on interest, not positions: objective is to satisfy underlying interests, positions only hinder; identify interest and work toward solution that satisfies all -generate a variety of possibilities: better chance of finding best one; adversarial situations limit vision; don't search for one "right" solution -insist on some fair standard Control - correct process of monitoring activities and correcting deviations from standards Types of Control - correct answers.-input: feed forward control-anticipates problems -process: concurrent control- corrects problems as they happen -output control- feedback control-corrects problems after they occure What type of control are financial statements? - correct answers.Feedback control Quality - correct stent conformance to customer expectations Quality management involves: - correct answers.-intense focus on the customer -concern for continual improvement toward a goal of 100% quality -focus on improving the quality of everything the organization does, not just the final product -empowerment of employees (all employees are involved in finding and solving problems) Sources of quality losses: - correct answers.85% system focus (management correctable) 15% specials causes (worker correctable) Entrepreneurship - correct answers.The process of initiating a business venture, organizing the necessary resources, and assuming the associated risks and rewards Entrepreneur - correct answers.Someone who recognizes a viable idea for a business product or service and carries it out Individual plans, organizes and leads high risk business activities