SHRM-CP Study guide

Fishbone Diagram - Correct Answer-Is used to map out a list of factors that affect a problem or desired Outcome Numerical Rating - Correct Answer-Is a quantifiable measure of desired performance, and it serves as a target for improvement. Organizational Needs Assessment - Correct Answer-Where is the training needed in the organizational level? It defines the KSAs required as the organization prepares for the future. Organizational Development (OD) - Correct Answer-Is a complex strategy intended to change the beliefs, attitudes, values, culture and structure of organizations so that they can better adapt to new technologies, markets, and challenges. Organizational Development methods are employed to improve Organizational Effectiveness (OE). Scatter diagram - Correct Answer-Quality tool that shows possible relationships between two variables. (e.g. Trend and Ratio) (e.g. to determine if there is a relationship between years of experience and income level) Sample return - Correct Answer-A measureable outcome as a result of a developed initiative. (e.g. An average value of increased production) Designing an OED Intervention - Correct Answer-Requires determining the target audience's readiness for the upcoming change. (Managers input is a way to diagnose their readiness and obtaining commitment. ) Interpersonal Strategies - Correct Answer-Deals with the work relationship between employees. Efforts aimed at clarifying work expectations and norms to prevent misunderstandings or conflicts. OD/ OE involves analyzing 3 areas of an organization: - Correct Answer-Its people, its processes, and its planning Process-related performance problem - Correct Answer-Impractical or outdated procedure are an example of process-related problem. Goldratt's Theory of constrains - Correct Answer-The greater constraints faced by organizations come from policies. Six Sigma - Correct Answer-Its a set of techniques and tools for process improvement. It was introduced by engineer Bill Smith while working at Motorola in 1986 Six Sigma Black Belts - Correct Answer-Project Leaders Six Sigma Green Belts - Correct Answer-Employees Organizational Structure - Correct Answer-The Method by which work flows through an organization. It allows group to work together within their individual functions to manage tasks. An Ombudsperson - Correct Answer-Is a neutral party with limited powers and cannot therefore negotiate for one party. It can investigate, the dispute, establish facts, and refer the matter, along with the evidence, to management or to other forms of ADR. Open-door policy - Correct Answer-Form of dispute resolution that opens the lines of communication within a company High involvement employee - Correct Answer-Employee involvement strategies that allow employees to participate in managing the organization. Corporate Social Responsibilities - Correct Answer-Is a form of corporate selfregulation integrated into a business model. CSR policy functions as a self-regulatory