HFT 1000 exam 1 (A+ Guaranteed)

moment of truth correct answers anytime the guest comes in contact with anything that represents the operation service experience correct answers once a guest meets and interacts with the employee what is encompassed in hosp industry? correct answers food, drink, lodging, entertainment what segments does hosp industry include? correct answers restaurants, foodservice in lodging, on-site/non-commercial, catering, clubs, lodging foodservice in lodging correct answers banquets, room service, snackbars on-site/ non commerical correct answers airlines, business and industry, college and school, healthcare, concessions, correctional, military ambiance / servicescape correct answers makeup of decor, sound level, lighting, furniture Code of Hammurabi correct answers Babylonia 1750 BC includes regulations for inn keepers and tavern keepers on issues related to pricing and licensing hospitia correct answers guest places or ledging venues for travelers along an extensive network of roads throughout the Mediterranean region, built by Romans during the classical period of the Roman Empire Silk Road correct answers 1229 AD encompassed a variety of ancient routes between Europe and points of Asia, merchants / traders: silk, spices, gemstones caravanserai correct answers caravan houses - silk road Grand Tour correct answers kind of education for wealthy noblemen, period of European travel that could last from a few months to 8 years Savoy Hotel correct answers 1889- one of the first major buildings powered by entirely electricity and one of first hotels to offer private en suite bathroom Savoy Hotel correct answers Managing Director: Cesar Ritz, Chef de Cuisine: Auguste Escoffier Tremont House correct answers Boston (1829), first U.S. modern hotel, Offered private guest rooms and indoor plumbing Ellsworth Statler correct answers the most famous American hotelier of the early 1900's, created the modern hotel for business travelers