Exam (elaborations)
ITIL 4| 102 Questions and Answers with complete solution
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PESTLE (list) - Political Economic Social Technological Legal Environmental 4 dimensions of service management - organizations & people information & technology partners & suppliers value streams & processes components of the service value system - inputs: -opportunity -demand components: -7 guiding principles -governance -service value chain -34 ITIL practices -continual improvement output: -valueservice value chain activities list - plan engage design & transition obtain or build deliver & support improve value stream - a series of steps that an organization uses to create and deliver products/services to a consumer
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Institution
ITIL 4
Course
ITIL 4
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- ITIL 4
- Course
- ITIL 4
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- July 24, 2023
- Number of pages
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- Written in
- 2022/2023
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- Exam (elaborations)
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- Questions & answers
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