Itil 4 Guides d'étude, Notes de cours & Résumés

BRMP 2023 Exam Questions with Correct Answers House of BRM - 4 pillars (core disciplines) - Answer-1. Demand shaping 2. Exploring 3. Servicing 4. Value harvesting House of BRM - Roof - Answer-Clarity of the BRM role in context of provider STRATEGY and OPERATING MODEL BRM Competencies (6) - Answer-1) Strategic Partnering 2) Business IQ 3) Portfolio Management 4) Provider Domain 5) Powerful Communication 6) Business Transition Management Typical BRM role - Answer--sits at inter...

ITIL 4 Exam Questions and correct answers 100% graded A+ 20232) Which term describes the functionality offered by a service? A. Cost B. Utility C. Warranty D. Risk A. Incorrect. Cost is "The amount of money spent on a specific activity or resource." Ref 2.5.2 B. Correct. Utility is "The functionality offered by a product or service." Ref 2.5.4 C. Incorrect. Warranty is "Assurance that a product or service will meet agreed requirements". Ref 2.5.4 D. Incorrect. A risk is "A possi...

ITIL 4 EXAM 2024 WITH 100% CORRECT ANSWERS 2) Which term describes the functionality offered by a service? A. Cost B. Utility C. Warranty D. Risk - correct answer A. Incorrect. Cost is "The amount of money spent on a specific activity or resource." Ref 2.5.2 B. Correct. Utility is "The functionality offered by a product or service." Ref 2.5.4 C. Incorrect. Warranty is "Assurance that a product or service will meet agreed requirements". Ref 2.5.4 D. Incorrect. A risk i...

ITIL 4 Foundation Practice Exam with Rationale Questions Correctly Solved To Score A+

ITIL 4 Exam Questions & Answers 2024/2025 2) Which term describes the functionality offered by a service? A. Cost B. Utility C. Warranty D. Risk - ANSWERSA. Incorrect. Cost is "The amount of money spent on a specific activity or resource." Ref 2.5.2 B. Correct. Utility is "The functionality offered by a product or service." Ref 2.5.4 C. Incorrect. Warranty is "Assurance that a product or service will meet agreed requirements". Ref 2.5.4 D. Incorrect. A risk is "A pos...

ITIL 4 Foundation Practice Exam with Rationale Questions With Complete Solutions.

ITIL 4 FOUNDATION PRACTICE EXAM 2024 WITH 100% CORRECT ANSWERS Which practice includes the classification and ownership of queries and requests from users? A. Service desk B. Incident management C. Change control D. Service level management - correct answer A. "Service desks provide a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned" Rationals: B. Incorrect. The 'incident management' practice deals only ...

ITIL 4 Foundation Exam Questions & Answers 2024/2025 ITIL - ANSWERSDescribes how the components and activities of an organization interact to create value through IT-enabled services This formerly stood for "Information Technology Infrastructure Library" but is no longer an acronym - ANSWERSITIL ITIL Service Value System - ANSWERSITIL SVS ITIL SVS - ANSWERSDescribes how the components and activities of an organization interact to create value through IT-enabled services - ITIL...

A. Cost B. Utility C. Warranty D. Risk - Answer- A. Incorrect. Cost is "The amount of money spent on a specific activity or resource." Ref 2.5.2 B. Correct. Utility is "The functionality offered by a product or service." Ref 2.5.4 C. Incorrect. Warranty is "Assurance that a product or service will meet agreed requirements". Ref 2.5.4 D. Incorrect. A risk is "A possible event that could cause harm or loss, or make it more difficult to achieve objectives". Ref 2.5.3 5) How d...

PESTLE (list) - Answer- Political Economic Social Technological Legal Environmental 4 dimensions of service management - Answer- organizations & people information & technology partners & suppliers value streams & processes components of the service value system - Answer- inputs: -opportunity -demand components: -7 guiding principles -governance -service value chain -34 ITIL practices -continual improvement output: -value service value chain activities list - Answ...