Samenvatting Communicatieve vaardigheden

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Samenvatting Communicatieve vaardigheden

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Dit is een samenvatting van het vak 'Communicatieve vaardigheden'. Besproken hoofdstukken: inleiding (kort), het communicatieschema, binnen- en buitenkant, inhouds-betrekkingsniveau, eigenschappen van communicatie, non-verbale communicatie, wat zorgt voor een goede zelfexpressie, wat speelt een rol in het bewust geven van een mening, bewust beïnvloeden, wat is feedback, johari-venster, geven en ontvangen van feedback, geweldloze communicatie en assertiviteit.

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Iris Pauwels Communicatieve Vaardigheden 2021-2022

COMMUNICATIE: BASISBEGRIPPEN
1 INLEIDING
Onder communicatie verstaan we:

• Uitwisselen van info
• In relaties
• Verbaal / non-verbaal
• Misverstanden

2 HET COMMUNICATIESCHEMA

• Zender: gedachten, interpretaties, gevoelens, beleving wordt gecodeerd in een boodschap
via een kanaal. Eigenheid van zender heeft invloed!
• Boodschap: wat je wil zeggen = inhoud van de communicatie. Inhoud komt niet altijd
overeen met de bedoeling!
• Kanaal: manier waarop je iets zegt: verbaal, schriftelijk, lichamelijk, de televisie, bloemen,
sms, mail… werkvloer?
• Ontvanger: zet boodschap om/ontcijfert (decodeert) om een indruk te krijgen wat zender
bedoeld heeft. Eigenheid van ontvangen speelt mee!
• Feedback: ontvanger geeft reactie → proces van actie en reactie
• Context: omgeving, de ruimte, de tijd, een sociale context
• Ruis (=storing): innerlijke storing (bv. onduidelijk spreken, verkeerd interpreteren, slecht
luisteren, beperking…)

, Iris Pauwels Communicatieve Vaardigheden 2021-2022

3 BINNENKANT – BUITENKANT
Binnenkant:

• Gevoelens
• Waarden/overtuigingen: oordelen, wat we weten
• Drijfveren: onze motieven
• Denken: over onszelf, over een ander

Buitenkant:

• Wat de ander ziet (mimiek)
• Hoort (stemintonatie)
• Voelt (letterlijk, een duw)
• Ruikt (parfum)
• Proeft (lekker gebak)

• De zwarte rechte pijlen: verwijzen naar de wederzijdse beïnvloeding aan de buitenkant
• De gebogen pijlen: verwijzen naar de weerslag op de buitenkant van wat er gebeurt aan
beïnvloeding

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Study: Graduaat Orthopedagogie
Uploaded on: January 17, 2023
Number of pages: 15
Written in: 2020/2021
Type: Summary

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communicatie
communicatieschema
binnen en buitenkant
inhouds betrekkingsniveau
non verbale communicatie
goede zelfexpressie
bewust g
communicatieve vaardigheden
graduaat orthopedagogische begeleiding

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