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Test Bank for Operations And Supply Chain
Management 14th Edition By F. Robert Jacobs
And Richard B. Chase (Chapter 1-14 with Answer
keys)
Chapter 01 Operations and Supply ChainManagement
Learning Objectives for Chapter 1
1. Understand why it is important to study
operations and supply chain management.
2. Define efficient and effective operations.
3. Categorize operations and supply chain
processes.
4. Contrast differences between services
and goods producing processes.
5. Identify operations and supply chain
management career opportunities.
6. Describe how the field has developed over time.
True / False Questions
Operations and Supply Chain Management
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True/False Questions
1. Efficiency means doing the right things to create the most value for
the company.
True False
2. Effectiveness means doing the right things to create the most value for
the company.
True False
3. A doctor completes a surgical procedure on a patient without error.
The patient dies anyway. In operations management terms, we could
refer to this doctor as being efficient but not effective.
True False
4. A worker can be efficient without being effective.
True False
5. A process can be effective without being efficient.
True False
6. Operations and supply management is defined as the design,
operation, and improvement of the systems that create and deliver the
firm's primary products and services.
True False
7. The term "value" refers to the relationship between quality and the
price paid by the consumer.
True False
8. Attempting to balance the desire to efficiently use resources while
providing a highly effective service may create conflict between the
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two goals.
True False
9. Central to the concept of operations strategy are the notions of
operations focus and trade-offs.
True False
10. Fashion retailers, in particular, need to have plenty of inventory
on hand because demand is so unpredictable.
True False
11. Today's leading retailers use operations and supply chain
management techniques to match supply and demand as closely and
quickly as possible.
True False
12. "Concept-to-cash" refers to the idea of generating revenue from
licensing of patent rights or other intellectual property.
True False
13. OSM is concerned with management of the trickiest parts of the
system that produces a good or delivers a service.
True False
14. OSM is a functional field of business with clear line management
responsibilities.
True False
15. The supply network can be thought of as a pipeline through
which cash, material and information flows.
True False
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16. Supply networks cannot be constructed for every product or
service.
True False
17. "Operations" refers to manufacturing and service processes used
to transform resources employed by a firm into products desired by
customers.
True False
18. "Supply" refers to supply chain processes that move information
and material to and from the manufacturing and service processes of
the firm.
True False
19. "Supply" includes inbound freight and inventory only.
True False
20. It is critical that a sustainable strategy meet the needs of
shareholders and employees. It is also highly desirable that it
preserves the environment.
True False
21. Supply and demand planning is needed to coordinate the
manufacturing, service, and supply chain processes.
True False
22. Supply and demand planning involves forecasting demand,
making intermediate term plans for how demand will be met,
controlling different types of inventory, but not the detailed weekly
scheduling of processes.
True False
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Test Bank for Operations And Supply Chain
Management 14th Edition By F. Robert Jacobs
And Richard B. Chase (Chapter 1-14 with Answer
keys)
Chapter 01 Operations and Supply ChainManagement
Learning Objectives for Chapter 1
1. Understand why it is important to study
operations and supply chain management.
2. Define efficient and effective operations.
3. Categorize operations and supply chain
processes.
4. Contrast differences between services
and goods producing processes.
5. Identify operations and supply chain
management career opportunities.
6. Describe how the field has developed over time.
True / False Questions
Operations and Supply Chain Management
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True/False Questions
1. Efficiency means doing the right things to create the most value for
the company.
True False
2. Effectiveness means doing the right things to create the most value for
the company.
True False
3. A doctor completes a surgical procedure on a patient without error.
The patient dies anyway. In operations management terms, we could
refer to this doctor as being efficient but not effective.
True False
4. A worker can be efficient without being effective.
True False
5. A process can be effective without being efficient.
True False
6. Operations and supply management is defined as the design,
operation, and improvement of the systems that create and deliver the
firm's primary products and services.
True False
7. The term "value" refers to the relationship between quality and the
price paid by the consumer.
True False
8. Attempting to balance the desire to efficiently use resources while
providing a highly effective service may create conflict between the
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two goals.
True False
9. Central to the concept of operations strategy are the notions of
operations focus and trade-offs.
True False
10. Fashion retailers, in particular, need to have plenty of inventory
on hand because demand is so unpredictable.
True False
11. Today's leading retailers use operations and supply chain
management techniques to match supply and demand as closely and
quickly as possible.
True False
12. "Concept-to-cash" refers to the idea of generating revenue from
licensing of patent rights or other intellectual property.
True False
13. OSM is concerned with management of the trickiest parts of the
system that produces a good or delivers a service.
True False
14. OSM is a functional field of business with clear line management
responsibilities.
True False
15. The supply network can be thought of as a pipeline through
which cash, material and information flows.
True False
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16. Supply networks cannot be constructed for every product or
service.
True False
17. "Operations" refers to manufacturing and service processes used
to transform resources employed by a firm into products desired by
customers.
True False
18. "Supply" refers to supply chain processes that move information
and material to and from the manufacturing and service processes of
the firm.
True False
19. "Supply" includes inbound freight and inventory only.
True False
20. It is critical that a sustainable strategy meet the needs of
shareholders and employees. It is also highly desirable that it
preserves the environment.
True False
21. Supply and demand planning is needed to coordinate the
manufacturing, service, and supply chain processes.
True False
22. Supply and demand planning involves forecasting demand,
making intermediate term plans for how demand will be met,
controlling different types of inventory, but not the detailed weekly
scheduling of processes.
True False
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