TRAINING AND DEVELOPMENT - C235 - CHAPTER 9 QUESTIONS
ANSWERED CORRECTLY LATEST UPDATE 2026
360 Degree Review - Answers Receiving feedback from all those affected by the
work of a particular individual, including customers, suppliers, bosses, subordinates,
peers, and others.
ABC Rule - Answers A way in which to deliver both positive and negative feedback
that is non-accusatory and non-inflammatory ("When you do A, then I feel B, and the
organizational consequences are C").
Alternation Ranking - Answers A ranking approach where a supervisor will identify
the top and bottom performers, remove their names from the group of ratees, and
repeat this process until all employees are ranked.
Behaviorally Anchored Rating Scales - Answers A ratings approach where several
dimensions of job performance are drawn from a job analysis and "anchored" at each
of several points with statements of behavior reflecting the level of performance.
Central Tendency Error - Answers A bias that reflects the tendency to lump others
together as average.
Coaching - Answers A development approach that provides personal and direct
support to individuals as they achieve a specific competence.
Forced Distribution - Answers A ranking approach where the rater is forced to divide
candidates into predetermined categories (e.g., top 10% will receive excellent, bottom
20% will receive unsatisfactory).
Evaluation Orientation - Answers On which of the following categories a
performance appraisal will be measured: Person (traits), Process (behaviors), Product
(results).
High Performance Work Practices - Answers A set of complimentary work practices
associated with organizational success and focused on three broad areas: high
employee involvement, skill development, and rewards.
Leniency Error - Answers A bias that reflects the tendency to rate others too
generously.
Paired Comparison - Answers A ranking approach where every subordinate is
compared to every other subordinate on each dimension of performance.
Performance - Answers The behavior or results of behavior exhibited by an
individual that have been measured and evaluated by the organization.
Performance Appraisals - Answers The overall assessment of performance for a
period of time designed to help determine pay and employment conditions.
Performance Goals - Answers A statement of results to be achieved by a single
employee or group within a certain time frame; typically applied in non-repetitive
situations.
Performance Management - Answers A cycle of activity that involves defining goals
for employees, observing performance and providing feedback, and then conducting a
formal performance review.
Performance Standards - Answers A performance expectation that must be met over
and over; usually associated with jobs involving routine, repetitive tasks.
Self-efficacy - Answers An individual's belief in his or her ability and capacity to
accomplish a specific task or complete a challenge.
Straight Ranking - Answers A ranking approach that involves the ranking of ratees
against others in the same department or job classification.
ANSWERED CORRECTLY LATEST UPDATE 2026
360 Degree Review - Answers Receiving feedback from all those affected by the
work of a particular individual, including customers, suppliers, bosses, subordinates,
peers, and others.
ABC Rule - Answers A way in which to deliver both positive and negative feedback
that is non-accusatory and non-inflammatory ("When you do A, then I feel B, and the
organizational consequences are C").
Alternation Ranking - Answers A ranking approach where a supervisor will identify
the top and bottom performers, remove their names from the group of ratees, and
repeat this process until all employees are ranked.
Behaviorally Anchored Rating Scales - Answers A ratings approach where several
dimensions of job performance are drawn from a job analysis and "anchored" at each
of several points with statements of behavior reflecting the level of performance.
Central Tendency Error - Answers A bias that reflects the tendency to lump others
together as average.
Coaching - Answers A development approach that provides personal and direct
support to individuals as they achieve a specific competence.
Forced Distribution - Answers A ranking approach where the rater is forced to divide
candidates into predetermined categories (e.g., top 10% will receive excellent, bottom
20% will receive unsatisfactory).
Evaluation Orientation - Answers On which of the following categories a
performance appraisal will be measured: Person (traits), Process (behaviors), Product
(results).
High Performance Work Practices - Answers A set of complimentary work practices
associated with organizational success and focused on three broad areas: high
employee involvement, skill development, and rewards.
Leniency Error - Answers A bias that reflects the tendency to rate others too
generously.
Paired Comparison - Answers A ranking approach where every subordinate is
compared to every other subordinate on each dimension of performance.
Performance - Answers The behavior or results of behavior exhibited by an
individual that have been measured and evaluated by the organization.
Performance Appraisals - Answers The overall assessment of performance for a
period of time designed to help determine pay and employment conditions.
Performance Goals - Answers A statement of results to be achieved by a single
employee or group within a certain time frame; typically applied in non-repetitive
situations.
Performance Management - Answers A cycle of activity that involves defining goals
for employees, observing performance and providing feedback, and then conducting a
formal performance review.
Performance Standards - Answers A performance expectation that must be met over
and over; usually associated with jobs involving routine, repetitive tasks.
Self-efficacy - Answers An individual's belief in his or her ability and capacity to
accomplish a specific task or complete a challenge.
Straight Ranking - Answers A ranking approach that involves the ranking of ratees
against others in the same department or job classification.
