Cigna Healthsprings Exam Questions With
Complete Solutions
Which of the following should you discuss with your customer to help
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them understand their prescription drug coverage? - CORRECT
| | | | | | | |
ANSWER✔✔-Drug list or formulary. | | |
Preferred and standard pharmacies. | | |
Co-pays and phases of coverage. | | | |
All of these.
| |
Which of the following is applicable when discussing the benefits of any
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of our plans? - CORRECT ANSWER✔✔-Use the Summary of Benefits and
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cover all the benefits of the plan.
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When verifying if a doctor is in the Cigna Healthcare network which of
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the following is correct? - CORRECT ANSWER✔✔-You can verify doctors
| | | | | | | | | |
and other providers using the Provider Lookup Tool, you may also
| | | | | | | | | | |
download the weekly provider spreadsheets. | | | |
Which of the following scripts is required to be read verbatim when
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enrolling a customer over the phone? - CORRECT ANSWER✔✔-
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Enrollment script. |
, Which of the following is true regarding our paper Scope of
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Appointment (SOA)? - CORRECT ANSWER✔✔-While prospects | | | | | |
attending marketing/sales events do not have to complete an SOA, if
| | | | | | | | | | |
there is a follow-up one-on-one appointment, an SOA must be
| | | | | | | | | |
completed.
Which of the following is a true statement? - CORRECT ANSWER✔✔-In
| | | | | | | | | | |
order to be eligible to receive a commission payment from Cigna, both
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the agent and agency must be properly contracted, licensed, trained,
| | | | | | | | | |
and appointed before making a sale.
| | | | |
Lucas, a licensed agent, has been contracted and appointed by Cigna
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Healthcare Medicare. Which of the following does he still need to do in
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order to complete all requirements to sell Cigna Medicare plans? -
| | | | | | | | | | |
CORRECT ANSWER✔✔-Complete all Cigna training certification courses
| | | | | | |
and attestations.
|
Complete Medicare Basics training - AHIP or equivalent.
| | | | | | |
Both B & C.| | |
Which of the following are reasons for customer disenrollments? -
| | | | | | | | | |
CORRECT ANSWER✔✔-Unexpected costs. | |
Doctor not in network. | | |
Not knowing the details of the plan.
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Complete Solutions
Which of the following should you discuss with your customer to help
| | | | | | | | | | | |
them understand their prescription drug coverage? - CORRECT
| | | | | | | |
ANSWER✔✔-Drug list or formulary. | | |
Preferred and standard pharmacies. | | |
Co-pays and phases of coverage. | | | |
All of these.
| |
Which of the following is applicable when discussing the benefits of any
| | | | | | | | | | | |
of our plans? - CORRECT ANSWER✔✔-Use the Summary of Benefits and
| | | | | | | | | |
cover all the benefits of the plan.
| | | | | | |
When verifying if a doctor is in the Cigna Healthcare network which of
| | | | | | | | | | | | |
the following is correct? - CORRECT ANSWER✔✔-You can verify doctors
| | | | | | | | | |
and other providers using the Provider Lookup Tool, you may also
| | | | | | | | | | |
download the weekly provider spreadsheets. | | | |
Which of the following scripts is required to be read verbatim when
| | | | | | | | | | | |
enrolling a customer over the phone? - CORRECT ANSWER✔✔-
| | | | | | | |
Enrollment script. |
, Which of the following is true regarding our paper Scope of
| | | | | | | | | | |
Appointment (SOA)? - CORRECT ANSWER✔✔-While prospects | | | | | |
attending marketing/sales events do not have to complete an SOA, if
| | | | | | | | | | |
there is a follow-up one-on-one appointment, an SOA must be
| | | | | | | | | |
completed.
Which of the following is a true statement? - CORRECT ANSWER✔✔-In
| | | | | | | | | | |
order to be eligible to receive a commission payment from Cigna, both
| | | | | | | | | | | |
the agent and agency must be properly contracted, licensed, trained,
| | | | | | | | | |
and appointed before making a sale.
| | | | |
Lucas, a licensed agent, has been contracted and appointed by Cigna
| | | | | | | | | | |
Healthcare Medicare. Which of the following does he still need to do in
| | | | | | | | | | | | |
order to complete all requirements to sell Cigna Medicare plans? -
| | | | | | | | | | |
CORRECT ANSWER✔✔-Complete all Cigna training certification courses
| | | | | | |
and attestations.
|
Complete Medicare Basics training - AHIP or equivalent.
| | | | | | |
Both B & C.| | |
Which of the following are reasons for customer disenrollments? -
| | | | | | | | | |
CORRECT ANSWER✔✔-Unexpected costs. | |
Doctor not in network. | | |
Not knowing the details of the plan.
| | | | | |
