NRSG 257 Final Exam
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HIGH YIELD S QUES TIONS
NEWEST MODEL 2026 EXAM LATEST
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QUESTIONS
CHOOSE ONE ANSWER
TIME : 1 HOUR
, Page 2 of 21
NRSG 257 Final Exam
What role does anger play in communication?
It is always negative and destructive.
It needs to be expressed immediately.
It should be held in as a controlled rage.
It can be used positively to produce change.
It can be used positively to produce change.
When does the encoding process of communication take place?
The receiver thinks about the information, understands it, and forms an idea
based on the message.
The receiver responds to the message and gives feedback.
The message is sent in a way that causes confusion in the receiver.
The sender sends the message.
The receiver thinks about the information, understands it, and forms an idea based
on the message.
Identify a communication style that involves interpersonal behaviors that
permit people to defend and maintain their legitimate rights in a respectful
manner that does not violate the rights of others.
Dishonest
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Assertive
Submissive
Aggressive
Assertive
Which behavior indicates that a nurse who is forced to confront a conflict
situation is using a submissive approach to communication?
Refers the problem to a supervisor
Sets up a one-on-one meeting at a specific time
Uses the incident as a threat
Confronts the other person loudly and in front of an audience
Refers the problem to a supervisor
A particularly vocal staff nurse on a busy obstetric unit has been complaining
to the other nurses about the unit manager's preferential treatment of the
night-shift nurses. Select the action that the unit manager should take to
resolve this problem, which best demonstrates the use of the assertive
approach to conflict resolution.
Sets up a time and place for a one-on-one meeting with the staff nurse
Arranges for the transfer of the staff nurse to the night shift
Waits until there is an opportunity to use the incident to confront the staff
nurse in front of his or her colleague