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Topiclijst tentamen Procesmanagement

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Topiclijst met onderwerpen/begrippen die je moet kennen voor het tentamen Procesmanagement

Institution
Hanzehogeschool Groningen (Hanze)
Course
Procesmanagement (MRVH7PMM)








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Connected book

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Rienk Stuive Procesmanagement
  • juli 2014
  • 9789001833978
  • 1

Written for

Institution
Hanzehogeschool Groningen (Hanze)
Study
HBO Bedrijfskunde
Course
Procesmanagement (MRVH7PMM)
All documents for this subject (19)

Document information

Uploaded on
June 7, 2021
Number of pages
1
Written in
2020/2021
Type
Class notes
Professor(s)
Niet van toepassing
Contains
All classes

Subjects

  • topiclijst
  • topics
  • procesmanagement
  • processen
  • proces
  • management
  • tentamen
  • flowchart
  • gap
  • bottleneck
  • fasen procesmanagement
  • topiclijst tentamen procesmanagement
  • topics tentamen procesmanagement

Content preview

Tentamen Procesmanagement

Onderwerpen/begrippen die je moet kennen:

- Flowchart
- VOC-CTQ flowdown
- Value added time/ non value added time
- Cyclustijd
- Fasen procesmanagement
- Powerpoint dientsverlening
- Ondersteunend/bestuurlijk proces
- Discreet/ continue proces
- Order qualifier/ order winner
- Value stream map
- Bottleneck
- Capaciteit productieproces
- Visgraatdiagram + 6xM + 4xP
- Fasen procesmanagement van Stuive
- Procesindicator onderhoudsproces
- Uitkomstindicator onderhoudsproces
- Voorwaartse/ achterwaartse koppeling
- Fasen convergentie en divergentie
- RACI model
- 3 fasen primaire proces dienstverlening
- GAP
- SERVQUAL-model
- Service-level agreement
- Soorten diensverlening
- 5xM (productiemanagement)
- Effectiviteit/efficientie
- Soll/ist niveau
- Customer relationship management
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