Management
MANAGEMENTandAND SUPERVISION ESSENTIALS EXAM QUESTIONS
Supervision
AND CORRECTEssentials
DETAILED ANSWERS [VERIFIED ANSWERS} WITH
CORRECT SOLUTION
1. The common elements of supervision can be grouped under those
activities that relate to:
The direction of people and all it implies
Control and development of people
The interpersonal relationships with people
All of the above
2. The two major defense mechanisms used to deny problems with alcohol
and drugs are:
anger and moodiness.
rationalization and minimization.
availability and minimization.
self-blame and withdrawal.
3. According to Shearer, what is a significant barrier preventing officers from
seeking psychological help for issues related to problem drinking?
Concerns about confidentiality breaches
Fear of being stigmatized and losing promotional opportunities
or jobs
Lack of awareness about available services
Perception that seeking help is a sign of weakness
4. Positive discipline focuses on the:
,employee's responsibility for correcting a problem.
amount of time spent previously coaching the employee.
, team aspect of problem solving.
consequences of a performance improvement plan.
5. The assignment of responsibilities to a subordinate.
Job posting
Delegation
Scheduling
Directing
6. The person digresses, giving unnecessary, irrelevant information. When
speech is circumstantial, there is difficulty getting to the point of the
conversation, yet in the person's mind, the answers are related. In
tangential speech, the person starts answering a question but then rapidly
digresses.
Clanging
Concreteness
Circumstantiality and Tangentiality
7. Concerning the giving of orders by a supervisor, which of the following is
true?
Orders may be given by command during non-emergent
conditions.
Suggestive orders can be employed to good effect with unreliable
employees as a way to have them assume greater responsibility
within the organization.
Most orders should be framed as requests.
Implied orders for inexperienced employees are useful training
exercises to get them to draw the intended inference.
, 8. A supervisor is acting in which of the following roles when he/she develops
subordinates' abilities to be efficient, effective producers.
Leader
Decision Maker
Trainer
Communicator
9. A supervisor is acting in what role when he or she is able to forecast future
needs of his organization, anticipate problems and make decisions ahead
of time?
Planner
Personal officer
Trainer
Controller
10. The purpose of discipline is to:
guide and teach appropriate behavior
focus on the pain of the punishment rather than transgression,
which encourages aggression.
reward good behavior
11. Which of the following relates to the supervisory practice of actively
listening and responding to employees' complaints, grievances and
problems; all of which represent a way for employees to express matters
of concern to their superiors?
Coaching
Counseling
Training
MANAGEMENTandAND SUPERVISION ESSENTIALS EXAM QUESTIONS
Supervision
AND CORRECTEssentials
DETAILED ANSWERS [VERIFIED ANSWERS} WITH
CORRECT SOLUTION
1. The common elements of supervision can be grouped under those
activities that relate to:
The direction of people and all it implies
Control and development of people
The interpersonal relationships with people
All of the above
2. The two major defense mechanisms used to deny problems with alcohol
and drugs are:
anger and moodiness.
rationalization and minimization.
availability and minimization.
self-blame and withdrawal.
3. According to Shearer, what is a significant barrier preventing officers from
seeking psychological help for issues related to problem drinking?
Concerns about confidentiality breaches
Fear of being stigmatized and losing promotional opportunities
or jobs
Lack of awareness about available services
Perception that seeking help is a sign of weakness
4. Positive discipline focuses on the:
,employee's responsibility for correcting a problem.
amount of time spent previously coaching the employee.
, team aspect of problem solving.
consequences of a performance improvement plan.
5. The assignment of responsibilities to a subordinate.
Job posting
Delegation
Scheduling
Directing
6. The person digresses, giving unnecessary, irrelevant information. When
speech is circumstantial, there is difficulty getting to the point of the
conversation, yet in the person's mind, the answers are related. In
tangential speech, the person starts answering a question but then rapidly
digresses.
Clanging
Concreteness
Circumstantiality and Tangentiality
7. Concerning the giving of orders by a supervisor, which of the following is
true?
Orders may be given by command during non-emergent
conditions.
Suggestive orders can be employed to good effect with unreliable
employees as a way to have them assume greater responsibility
within the organization.
Most orders should be framed as requests.
Implied orders for inexperienced employees are useful training
exercises to get them to draw the intended inference.
, 8. A supervisor is acting in which of the following roles when he/she develops
subordinates' abilities to be efficient, effective producers.
Leader
Decision Maker
Trainer
Communicator
9. A supervisor is acting in what role when he or she is able to forecast future
needs of his organization, anticipate problems and make decisions ahead
of time?
Planner
Personal officer
Trainer
Controller
10. The purpose of discipline is to:
guide and teach appropriate behavior
focus on the pain of the punishment rather than transgression,
which encourages aggression.
reward good behavior
11. Which of the following relates to the supervisory practice of actively
listening and responding to employees' complaints, grievances and
problems; all of which represent a way for employees to express matters
of concern to their superiors?
Coaching
Counseling
Training
