CMN 212 EXAM 3 QUIZ QUESTIONS WITH CORRECT ANSWERS LATEST UPDATE 2026
According to the readings, the managerial strategy for communicating about change where the
management showers employees with all kind of information in the hope that they will be able to sort
out significant and insignificant information is
a. identify and reply
b. tell and sell
c. spray and pray
d. underscore and explore
e. withhold and uphold - Answers C. Spray and Pray
According to the lesson, which of the following communication approaches to change implementation
emphasizes reaching out to different stakeholders by constructing different messages for them?
Select one:
a. equal dissemination
b. Quid pro quo
c. Marketing
d. Need to know
e. Equal participation - Answers C. Marketing
According to the readings, which approach would view change negatively, unless the change is
carefully controlled by management?
Select one:
a. Human resources
b. Classical
c. Human relations
d. Systems
e. Critical - Answers B. Classical
According to the readings, the "match" of the leadership style of the leader to the characteristics of
the situation is emphasized in which of the following theories?
Select one:
a. Trait theories of leadership
b. Style theories of leadership
c. Contingency theory of leadership
d. All of the above
e. A and B - Answers C. Contingency theory of leadership
According to the lesson, which of the following actions are typically not involved in the initiation stage
of the change process?
Select one:
a. Agenda setting
b. Develop awareness of problems
c. Develop vision to guide change
d. Pilot projects
e. Gather information about the problem and solutions - Answers D. Pilot projects
According to the lesson, which of the following methods of managing change is the least common in
U.S. organizations?
Select one:
a. Persuasion
b. Edict
c. Participation
d. Intervention - Answers C. Participation
According to the readings, which of the following is a tool for framing in leadership that describes a
subject in terms of its opposite?
, Select one:
a. Metaphor
b. Contrast
c. Spin
d. Jargon - Answers B. Contrast
According to the lesson, which of the following qualify as stakeholders in the change process?
Select one:
a. People with the formal power to make a decision necessary to carry out the change
b. People with the power to block the change
c. People affected by the change
d. People with relevant information or expertise to facilitate and carry out the change
e. All of the above - Answers E. All of the above
According to the lesson, people begin forming attitudes toward the innovation in the second stage of
the innovation-decision process.
Select one:
True
False - Answers True
According to the readings, which of the following is not a key theme in the research regarding
reactions to the change process?
Select one:
a. Resistance
b. Management support
c. Ownership tension
d. Uncertainty - Answers B. Management support
"Margaret is embarking on a research project that considers emotions as an indicator of inequality in
the workplace. According to the readings, which approach to the emotion process is Margaret using?"
Select one:
a. Classical
b. Critical
c. Cultural
d. Human Relations
e. Human resources - Answers B. Critical
According to the lesson, ___________ coping involves changing the way you think about a stressful
situation.
Select one:
a. Emotion-centered
b. Problem-focused
c. Appraisal-focused
d. Instrumental
e. Emotional - Answers C. Appraisal-focused
According to the readings, which of the following aspects of work relationships create potential for
intense emotion in organizations?
Select one:
a. conflicting allegiances
b. emotional rights and obligations at work
c. the tension between the public and private in work relationships
d. relational networks and emotional "buzzing"
e. all of the above - Answers E. All of the above
According to the readings, which of the following communication processes can have an important
influence on decreasing role ambiguity?
According to the readings, the managerial strategy for communicating about change where the
management showers employees with all kind of information in the hope that they will be able to sort
out significant and insignificant information is
a. identify and reply
b. tell and sell
c. spray and pray
d. underscore and explore
e. withhold and uphold - Answers C. Spray and Pray
According to the lesson, which of the following communication approaches to change implementation
emphasizes reaching out to different stakeholders by constructing different messages for them?
Select one:
a. equal dissemination
b. Quid pro quo
c. Marketing
d. Need to know
e. Equal participation - Answers C. Marketing
According to the readings, which approach would view change negatively, unless the change is
carefully controlled by management?
Select one:
a. Human resources
b. Classical
c. Human relations
d. Systems
e. Critical - Answers B. Classical
According to the readings, the "match" of the leadership style of the leader to the characteristics of
the situation is emphasized in which of the following theories?
Select one:
a. Trait theories of leadership
b. Style theories of leadership
c. Contingency theory of leadership
d. All of the above
e. A and B - Answers C. Contingency theory of leadership
According to the lesson, which of the following actions are typically not involved in the initiation stage
of the change process?
Select one:
a. Agenda setting
b. Develop awareness of problems
c. Develop vision to guide change
d. Pilot projects
e. Gather information about the problem and solutions - Answers D. Pilot projects
According to the lesson, which of the following methods of managing change is the least common in
U.S. organizations?
Select one:
a. Persuasion
b. Edict
c. Participation
d. Intervention - Answers C. Participation
According to the readings, which of the following is a tool for framing in leadership that describes a
subject in terms of its opposite?
, Select one:
a. Metaphor
b. Contrast
c. Spin
d. Jargon - Answers B. Contrast
According to the lesson, which of the following qualify as stakeholders in the change process?
Select one:
a. People with the formal power to make a decision necessary to carry out the change
b. People with the power to block the change
c. People affected by the change
d. People with relevant information or expertise to facilitate and carry out the change
e. All of the above - Answers E. All of the above
According to the lesson, people begin forming attitudes toward the innovation in the second stage of
the innovation-decision process.
Select one:
True
False - Answers True
According to the readings, which of the following is not a key theme in the research regarding
reactions to the change process?
Select one:
a. Resistance
b. Management support
c. Ownership tension
d. Uncertainty - Answers B. Management support
"Margaret is embarking on a research project that considers emotions as an indicator of inequality in
the workplace. According to the readings, which approach to the emotion process is Margaret using?"
Select one:
a. Classical
b. Critical
c. Cultural
d. Human Relations
e. Human resources - Answers B. Critical
According to the lesson, ___________ coping involves changing the way you think about a stressful
situation.
Select one:
a. Emotion-centered
b. Problem-focused
c. Appraisal-focused
d. Instrumental
e. Emotional - Answers C. Appraisal-focused
According to the readings, which of the following aspects of work relationships create potential for
intense emotion in organizations?
Select one:
a. conflicting allegiances
b. emotional rights and obligations at work
c. the tension between the public and private in work relationships
d. relational networks and emotional "buzzing"
e. all of the above - Answers E. All of the above
According to the readings, which of the following communication processes can have an important
influence on decreasing role ambiguity?
