WGU D469 Performance Assessment Fully
Questions With Complete Solution
What is the purpose of the Improve Phase within DMAIC?
A) To uncover the root causes of defects and other forms of waste
B) To maintain the improvement gains
C) To clarify the issue or opportunity being addressed
D) To assess how well the process meets customer requirements
E) To solve the root cause process issues uncovered in the process - ANSWER - E
Which of the following takes place in the Improve Phase?
A) The team has completed the initial Data Collection Plan
B) The team has verified the root cause with key Stakeholders
C) The team has implemented solutions to address underlying root causes
D) The team has verified that the problem is worth addressing - ANSWER - C
Which of the following statements describes the best scenario for advancing from the Improve Phase to
the Control Phase?
A) The team has implemented solutions that target root causes and used a Run Chart to display that the
process has improved
B) The team has made changes to the process and provided documentation to show how the new
process flows
C) The team has Mistake-Proofed the process and received sign-off on changes from key Stakeholders
D) The team has streamlined the process and added inspections to Mistake-Proof key steps - ANSWER -
C
Which of the following is a challenge during the Improve Phase?
A) Dealing with unexpected resistance to change
, B) Deciding how best to display the baseline of the project Y
C) Selecting a good DMAIC project
D) Getting commitment from a Champion/Sponsor - ANSWER - A
Which of the following increases the flexibility of a process?
A) Cross-Training
B) Batching
C) Serial Processing
D) Specialization - ANSWER - A
When is it appropriate to reassess the makeup of the improvement team?
A) When the Risk Priority Number (RPN) on the Failure Modes & Effects Analysis (FMEA) is over 750
B) When the solution requires different subject matter expertise than required earlier in the project
C) When interpersonal relationships are experiencing difficulty during team meetings
D) Before constructing the "As Is" process map with the improvement team - ANSWER - B
Which type of map contains all of the planned process changes?
A) "As Is" Map
B) Spaghetti Map
C) "Future State" Map
D) SIPOC - ANSWER - C
Which of the following is the best reason to implement Work Cell Design?
A) To reduce the amount of motion in the process
B) To create a Push system
C) To Mistake-Proof the process
D) To increase the amount of inventory - ANSWER - A
Which of the following maps would be best when considering Work Cell Design?
Questions With Complete Solution
What is the purpose of the Improve Phase within DMAIC?
A) To uncover the root causes of defects and other forms of waste
B) To maintain the improvement gains
C) To clarify the issue or opportunity being addressed
D) To assess how well the process meets customer requirements
E) To solve the root cause process issues uncovered in the process - ANSWER - E
Which of the following takes place in the Improve Phase?
A) The team has completed the initial Data Collection Plan
B) The team has verified the root cause with key Stakeholders
C) The team has implemented solutions to address underlying root causes
D) The team has verified that the problem is worth addressing - ANSWER - C
Which of the following statements describes the best scenario for advancing from the Improve Phase to
the Control Phase?
A) The team has implemented solutions that target root causes and used a Run Chart to display that the
process has improved
B) The team has made changes to the process and provided documentation to show how the new
process flows
C) The team has Mistake-Proofed the process and received sign-off on changes from key Stakeholders
D) The team has streamlined the process and added inspections to Mistake-Proof key steps - ANSWER -
C
Which of the following is a challenge during the Improve Phase?
A) Dealing with unexpected resistance to change
, B) Deciding how best to display the baseline of the project Y
C) Selecting a good DMAIC project
D) Getting commitment from a Champion/Sponsor - ANSWER - A
Which of the following increases the flexibility of a process?
A) Cross-Training
B) Batching
C) Serial Processing
D) Specialization - ANSWER - A
When is it appropriate to reassess the makeup of the improvement team?
A) When the Risk Priority Number (RPN) on the Failure Modes & Effects Analysis (FMEA) is over 750
B) When the solution requires different subject matter expertise than required earlier in the project
C) When interpersonal relationships are experiencing difficulty during team meetings
D) Before constructing the "As Is" process map with the improvement team - ANSWER - B
Which type of map contains all of the planned process changes?
A) "As Is" Map
B) Spaghetti Map
C) "Future State" Map
D) SIPOC - ANSWER - C
Which of the following is the best reason to implement Work Cell Design?
A) To reduce the amount of motion in the process
B) To create a Push system
C) To Mistake-Proof the process
D) To increase the amount of inventory - ANSWER - A
Which of the following maps would be best when considering Work Cell Design?
