Capacity - correct answers The maximum rate of output of a process or a system
Measures of Capacity - correct answers Input and Output
Input Examples: Hospital - number of beds, Airline - number of planes, Restaurant - number of seats
Output Examples: Hospital - number of patients treated per day, Airline - seat miles flown per day,
Restaurant - customers served per day
Utilization - correct answers The degree to which equipment, space, or labor is being used
Economies of Scale - correct answers The average unit of cost of a service or goods can be reduced by
increasing its output rate
Diseconomies of Scale - correct answers A facility can become so large that the average cost per unit
increases as the facility's size increases
Capacity Cushion - correct answers The amount of reserve capacity a process uses to handle sudden
increases in demand or temporary losses of production capacity
Expansionist Strategy - correct answersStays ahead of demand; can preempt the expansion of other
firms
Little's Law - correct answersLaw that states the number of customers in a waiting-line system to the
arrival rate and waiting time of customers
Bottleneck - correct answersA type of constraint that is defined as any resource whose available capacity
limits the organization's ability