Voordeelbundel
NRF Customer Service Certification Bundle Set
NRF Customer Service Certification Bundle Set
[Meer zien]NRF Customer Service Certification Bundle Set
[Meer zien]A good reason for creating an opening for discussion is to: 
 
• Break down the customer's sales resistance 
• Convince the customer how much you know about the product 
• Get to know what the customer wants - Answer Get to know what the customer wants 
 
Which of the following are appropr...
Voorbeeld 3 van de 24 pagina's
In winkelwagenA good reason for creating an opening for discussion is to: 
 
• Break down the customer's sales resistance 
• Convince the customer how much you know about the product 
• Get to know what the customer wants - Answer Get to know what the customer wants 
 
Which of the following are appropr...
brick-and-mortar - Answer the presence of a physical storefront and face-to-face customer experiences 
 
closeout stores - Answer off-price stores that offer an assortment of brand-name merchandise at a significant discount off the manufacturer's price 
 
commercial cue - Answer advertising m...
Voorbeeld 2 van de 11 pagina's
In winkelwagenbrick-and-mortar - Answer the presence of a physical storefront and face-to-face customer experiences 
 
closeout stores - Answer off-price stores that offer an assortment of brand-name merchandise at a significant discount off the manufacturer's price 
 
commercial cue - Answer advertising m...
Keeping records about customer preferences: 
 
• Can help you provide more personalized service to returning customers 
• Will make customers suspicious of your ability to remember details 
• Requires an expensive computer system - Answer • Can help you provide more personalized service t...
Voorbeeld 2 van de 9 pagina's
In winkelwagenKeeping records about customer preferences: 
 
• Can help you provide more personalized service to returning customers 
• Will make customers suspicious of your ability to remember details 
• Requires an expensive computer system - Answer • Can help you provide more personalized service t...
A retail business, owned by shareholders and have centralized decision making for their multiple store locations is called - Answer corporation 
 
In the retail product cycle, what step comes after distribution and products? - Answer selling 
 
What item is a retail product - Answer car tire 
...
Voorbeeld 1 van de 4 pagina's
In winkelwagenA retail business, owned by shareholders and have centralized decision making for their multiple store locations is called - Answer corporation 
 
In the retail product cycle, what step comes after distribution and products? - Answer selling 
 
What item is a retail product - Answer car tire 
...
which of the filling is a term for physical goods that are bought and sold? 
a. sales 
b. products 
c. pricing 
d. services - Answer b. products 
 
which of the following is a standard term that describes the audience of retail stores - that is, the people who will buy things from the stores? 
a....
Voorbeeld 2 van de 9 pagina's
In winkelwagenwhich of the filling is a term for physical goods that are bought and sold? 
a. sales 
b. products 
c. pricing 
d. services - Answer b. products 
 
which of the following is a standard term that describes the audience of retail stores - that is, the people who will buy things from the stores? 
a....
Retailing is comprised of all of the business activities that add value to the products and services customers buy. This includes: 
1) merchandise assortment 
2) packaging 
3) customer service 
4) All of the above - Answer All of the above 
 
List the elements of the distribution channel in the c...
Voorbeeld 2 van de 10 pagina's
In winkelwagenRetailing is comprised of all of the business activities that add value to the products and services customers buy. This includes: 
1) merchandise assortment 
2) packaging 
3) customer service 
4) All of the above - Answer All of the above 
 
List the elements of the distribution channel in the c...
active listening - Answer the practice of hearing and understanding what a speaker is saying out loud and any messages suggested behind the words 
 
Add-on services - Answer available services for specific product purchases that customers can opt for (Payment options, product modifications, or o...
Voorbeeld 1 van de 4 pagina's
In winkelwagenactive listening - Answer the practice of hearing and understanding what a speaker is saying out loud and any messages suggested behind the words 
 
Add-on services - Answer available services for specific product purchases that customers can opt for (Payment options, product modifications, or o...
Body language cues - Answer conscious or unconscious gestures and movements that express feelings or intentions. 
 
Eight Primary Elements of Body Language - Answer face, eyes, posture, gestures, voice, movement, touch, appearance 
 
Service Recovery - Answer an action the retailer provides to...
Voorbeeld 2 van de 5 pagina's
In winkelwagenBody language cues - Answer conscious or unconscious gestures and movements that express feelings or intentions. 
 
Eight Primary Elements of Body Language - Answer face, eyes, posture, gestures, voice, movement, touch, appearance 
 
Service Recovery - Answer an action the retailer provides to...
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