NRF Customer Service Study Guide part 2 questions with correct answers

Keeping records about customer preferences: • Can help you provide more personalized service to returning customers • Will make customers suspicious of your ability to remember details • Requires an expensive computer system - Answer • Can help you provide more personalized service to returning customers Referring a customer to a competitor will likely result in: • The customer seeking you out for future needs • The customer never returning to your store • A lost sales opportunity for you • None of the above - Answer None of the above Which of the following steps will help you keep commitments to customers? • Promising customers you will find the items they request • Calling customers back only when you can find the requested item or information • Immediately stopping whatever you're doing to take care of phone customer requests