Zeenoche

Analysis and Management of Tourist Transport Presentation is about approaches and methods of study used for analysis of tourist transport, economics, demand, supply, geography, marketing and transport as a service.

Tourist Transport and Government Policies presentation is about governments and travel, government's objectives, government interests, government's influence, changes to existing infrastructure difficult and long term to implement, government control of transport, effects of transport policy on tourist transport, trends in policy changes, travel/transport policies, types of transport/travel policies, policy formulation, regulators in travel industry, ICAO, IATA, IMO, privatisation, government...

Air transport and tourism inter relationships presentation is about the leisure continuum, air transport and tourism, aviation policy and tourism, charter policies, Seychelles, Dominican Republic and the Maldives, Canada and Australia, Cyprus, other countries and conclusion.

Trends for travel demand presentation is about its introduction, demand vs behaviour, classification of travellers, why do people travel, assumed implications, why would travel be intrinsically desirable?, assertions, the main determinants, motivators, international tourist arrivals, trends for travel demand, global changes, demand trends, furthermore, economic factors, comparative prices, demographic factors, geographic factors, social factors, changing attitudes, personal mobility factor, supp...

Cruise Ships; Floating Resorts & Land Travelling presentation is about the cruise industry, the changing trends in & demographic profiles of the cruise ship market, critical variables in determining a cruise ship's profit potential, potential solutions to financial ratios relevant to cruise ships, most important financial ratios relevant to cruise ships, cruising industry counteracting threats, future for cruising, land transportation, rail transport, coach and bus travel.

Service Operations Management Module consists of 8 presentations, 1 assignment and 1 questionnaire.

Service operation Management of a fast food restaurant questionnaire is about questions on demographic profile, service operation management, design of the restaurant, process of the restaurant, service quality, service recovery and customer satisfaction.

Core processes in a fast food restaurant assignment is about introduction, literature review, services processes, restaurant service process flow, service design, service quality, service failure, service recovery, service guarantee, research methodology, result and discussion, conclusion and recommendations.

Measurement of performance & improving performance presentation is about performance measures, performance standards, four levels of service performance, quality improvement, information technology, benchmarking, types of benchmarking, benchmarking goals, benefits of benchmarking, commonly benchmarked performance measures, the seven steps benchmarking process, the Xerox 12-steps benchmarking process, scopes for a benchmarking study, prerequisites to benchmarking, obstacles to successful benchmar...

Location and Facility Layout Presentation is about factors affecting location of premises, location and business policy, the location decision, how location affects the strategic dimensions, flexibility of a location, competitive positioning, demand management, focus, global location factors, regional location factors, site location factors, factor that affect location decisions, labour productivity, costs, proximity to markets, competitive clustering, saturation marketing, proximity to supplier...

Capacity Management presentation is about definition of productive capacity, from excess demand to excess capacity, capacity management, various demands by market segment, strategies for matching capacity of and demand for services, strategies for managing demand, strategies for managing capacity, demand and supply are well-balanced at the level of optimum capacity, excess capacity, types of productive capacity, physical facilities designed to contain customers, physical facilities designed for ...

Job Design and Work Organisation Presentation is about importance of service personnel, front line in low-contact services, cycle of failure, cycle of success, the service talent cycle for service firms, human resource strategy, labour planning, employment stability policies, work schedule, types of flexible working, skills flexibility, time flexibility, location flexibility-teleworking, job classification and work rules, elements of job design, job design, job specialisation, job expansion, emp...

Service Quality Presentation is about definition of service quality, service concept, service products, dimensions of SQ, Nordic school of thoughts, Gronroos model, Lehtinen and Lehtinen (1982), Rust and Oliver model, North American School of Thoughts, customer assessment of service quality, servqual model, the servqual dimensions, service expectations, the gap model, identifying quality shortfalls, diagnosis for gap 1, diagnosis for gap 2, diagnosis for gap 3, diagnosis for gap 4, gap 5, addres...

Quality Management Presentation is about definition of quality, quality and competitive advantage, customer-driven definitions of quality, consumer's perspective, dimensions of quality, service, producer's perspective, a final perspective, quality gurus, deming's 14 points, deming wheel, TQM, quality improvement and role of employees, quality circle, TQM philosophy, TQM view of quality, TQM demands, critical success factors of TQM, strategic implications of TQM, TQM in service companies, some...

Business Policy and Operations Strategy Presentation is about business services, the role of operations strategy, business strategy, to develop a business strategy, vision and mission, mission statements, three inputs to a business strategy, definition of business strategy, definition of business policy, determinants of business policy, customer, marketing mix, policy inlfuencers external to the organisation, competition, economy, political, legal and social factors, operations strategy, four st...

Introduction to Service Operations Management Presentation is about definition of service operations management, service definitions, service characteristics, implications of intangibility, implications of heterogeneity, implications of simultaneous production and consumption, implications of perishability, service organisation, examples of service industries, challenges for services, basic functions of business organisations, operations-transformation process, food processor, hospital, hotel, ...

Constructing a business hotel can be a challenging process. Nevertheless, those challenges can be substantially reduced if we follow the guidelines for a business hotel. A successful entrepeuneur must first realize that the applicable building codes have become much more intense over the past several years. Due to those numerous changes and the sophisticated nature of the design and construction needs for hotels, the assistance of a design professional who has specific experience in business ho...

Sustainable Tourism consists of 8 presentations and 1 assignment.

Assessing whether attractions in Mauritius can be made sustainable and so how, and with what tools? Assignment is about problem statement, introduction, literature review, sustainable tourism, attractions, relationship between attraction and sustainability, the tools of sustainability in tourist attractions, management in attractions, discussion, ecotourism and local community development, biodiversity, energy, transportation, training, water management, waste management in attraction parks, vi...

MID Presentation is about three main pillars of sustainable development, expected outcomes of the MID strategy, for a successful MID strategy, the main steps, areas of focus, energy, environment, employment/economy, education, equity, MID fund, key recommendations on energy, key recommendations on environment, key recommendations on education, key recommendations on employment/economy and key recommendations on equity.