Kiarahausten4

This package includes three assignments from the customer service unit. The three assignments that are included are the mystery shopper exercise, how companies show good customer service skills and a roleplay assignment.

This is a package that includes three assignments from the travel and tourism industry unit. The three assignments are: an introduction to the travel industry, a factfile regarding the three sectors (public, private and voluntary) and thre PESTLE assignment.

This package includes three assignments from the travel agent operations unit (unit 9). These assignments are: travel agency operations, legislation and holiday planning.

This is a small summary of how legislation affects travel agency operations.

This is a short PowerPoint regarding IATA and the importance of IATA.

In this assignment, I am going to be planning three different holidays based off of three given scenarios and customer types. For each scenario, I will discuss the dates and length of travel, transportation, accommodation, additional products and services, full costing breakdown and a seven day itinerary.

In this assignment, I am going to be discussing the current procedures (customer facing and back-office procedures) and information sources that are used. Plus, I will be discussing legislation (what it is and how it affects travel agency operations) whilst applying specialist language in context.

In this assignment, I am going to be discussing in detail about the different types of travel agents: Multiple, Independent, Business, Call Centre, Online and Regional. Also, I am going to explain what a homeworker and a consortia membership is, as well as providing examples. I will also talk about the products and services of each travel agent and compare them to each other.

This assignment goes through what PESTLE is along with historical events that link to each part of PESTLE. I then have a timeline that goes from the 70s to the present day that explains important historical events. Finally, I have explained 3 graphs in detail.

This is a factfile that explains the three sectors- private, public and voluntary- whilst going into detail in three different companies that are in these sectors.