ITIL 4 Foundation Certification Exam Answered



1. governance: the means by which an organization is directed

and controlled



2. service management: A set of specialized organizational

capabilities for pro- viding value to customers in the form of

services



3. value: the perceived benefits, usefulness, and importance of

something



4. Who determines the perceived value?: the RECIPIENT



5. value is objective: False



6. organization: a person or a group of people that hav...
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