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Application Platform-as-a-Service (PaaS) The ServiceNow Platform operates on this type of model: cloud-based computing model which provides the infrastructure needed to develop, run, and manage applications IT, employee, and customer Now Platform digitizes _________________ workflows web-based UI build on top of a flexible table schema (single system record and common data model) Now Platform architecture service availability, backups, and security Now Platform architecture aids with... p...

What is the SNOW Infrastructure? Built on RELATIONAL DB containing data which can be accessed through Now Platform UI What does the ServiceNow infrastructure consist of? *Tables: data structure/database component; contain records *Records: rows in table. Is data stored in table; contain fields *Fields: Individual piece of data in record; correspond to column in table Lists & Forms provide friendly UI for managing tables, records, and fields. System Dictionary Contains definition for each ...

What does the ServiceNow infrastructure consist of? tables, records, and fields. Which 3 modules can access tables in the System Definition application? Dictionary, Tables & Columns, and Tables What is a dictionary (System Definition)? defines every table and field in the system. Table records are identified as a Collection type. What are Tables & Columns (System Definition)? lists existing tables in the database. Selecting a table name will display its contents. What are Tables (System D...

Which feature helps you in testing what another user sees in the instance without logging in with the user credentials? Impersonate How to capture workflow in update sets? Publish UI Policy runs on Client Side What is SLM Service Level Management In Knowledge Base, articles are grouped by Categories Where is data stored Tables Default update set can be set to Completed Yes but other default update set will be created What is the significance of Order field on Catalog Item variables? It e...

Base table for storing SLA records (NOT SLA definitions) is? Options are : task_sla contract_sla sla sla_definition task_sla What are possible import sources? (Select all that Apply) Options are : HTTP CSV EXCEL JDBC NETWORK SFTP HTTP, CSV, EXCEL, JDBC, SFTP All workflows absolutely must have a beginning and an end. Options are : True / False True What does the banner frame contain? Options are : Logo and global navigation control Task [task] and configuration item Self-serv...

What information does the System Dictionary (also called the Data Dictionary) contain? describe database strcuture, make fields mandatory, make fields unique How to set UI Policy for all views? Global Which of the following is a list of what the Service Catalog contains Record Producers, Order Guides, and Catalog Items Which one of the following modules can be used to view field settings for a table? Tables & Columns An Access Control is a feature of what type of security methodology? Con...

What is an Import Set? A tool used to import data from various data sources, and Map that data into ServiceNow tables. Which roles can manage all aspects of Import Sets? admin and import_admin What are Data Sources? Records in ServiceNow that contain information regarding an Import Set data source. Where can data come from for an Import Set? (1) File (i.e. XML, CSV, Excel) (2) LDAP connection (3) JDBC connection What is an Import Set Table? It acts as a staging area for records imported ...

Form context menu > Configure > Form Design Form Design Form context menu > Configure > Form layout Form Layout Form Context Menu > Configure > Related Lists Related Lists System Policy > Rules > Assignment Assignment Rules System Policy > Rules > Assignment Lookup Rules Assignment Lookup Rules Service Desk > My Work Tasks assigned to current user Service Desk > My Groups Work tasks assigned to current user group, but not assigned to an individual Self...

What are the different interfaces for accessing a ServiceNow Instance? -Now Platform User Interface -Service Portal -ServiceNow Mobile Classic -ServiceNow Agent What are the tree components of the Now Platform User Interface? -Banner Frame -Application Navigator -Content Frame What is a collection of users who share a common purpose? Group Where can you locate product documentation? What is a collection of permissions used to grant access to different parts of the platform? Role What...

(T/F) ACL evaluates condition/script and roles True If prefix of incident needs to be changed, where should you refer? Number Maintenance Table Which of the following is possible via an inbound action? A) Schedule a job B) Sends an email notificaiton C) Modifying existing records D) All of the above B) Sends an email notificaiton _________ Is an Elevated Privileges. Session As an end user, which modules of service catalog do you see? A) My requests B) Requested Items C) My approvals ...

What application does provide a centralized location for the creation, categorization, viewing, and governance of information related to the flow of work through ServiceNow? Knowledge Management Each ServiceNow solution provides its own guided setup. When implementing IT Service Management (ITSM), where would you navigate to update Now Platform user interface branding, including the company logo and colours? Select 2 Answers from the below options. System Properties > Basic Configuratio...

What is the function of the application navigator? Provides links to all applications and modules What is the type filter text? Used to search through applications and modules What does the power edge provide? - Show or hide the application navigator or the banner frame - Split the screen (content frame) vertically or horizontally -Create and manage bookmarks What is the name of the search engine used by ServiceNow? Zing What is an information format that displays content from a table? A...

Can you have a work request and work request item at the same time? Yes, RQT#, RITM# are generated simultaneously What is dot-walking? can get information from a series of referenced fields from different tables Define Semaphores? controls number of user transactions that can run parallel at same time When an event occurs, where is it logged? Event Log Are variables in the Service Catalog global by default? Service catalog variables are flagged as "Global" by default and will display in...

What are the four areas of the primary UI? Banner Frame, Edge, Application Navigator and Content Frame What runs across the top of every page and contains a logo and global navigational controls? The Banner Frame What allows you to create and customize bookmarks, toggle screen views, display tagged documents, and view a live feed flyout? The Edge What provides links to all application menus and modules? The Application Navigator What displays information such as lists, forms, homepages, k...

What are the 5 elements of PERSEC? Correct Answer-1. Designation 2. Investigation 3. Adjudication 4. Reinvestigation 5. Continuous Evaluation What is the 5 criteria adjudicators use when determining eligibility for a security clearance? Correct Answer-1. Honesty 2. Reliability 3. Character 4. Loyalty 5. Trustworthiness Define continuous evaluation Correct Answer-uninterrupted assessment of an individual for retention of a security clearance eligibility or a continuing assignment to s...

Which of the following test(s) are required to be performed by law on all newborns in the United States? Correct Answer-PKU Why must a phlebotomist discard the first sample drawn from a heparin or saline lock? Correct AnswerPotential dilution of the specimen A first-time blood donor wants to know how much blood will be taken during the procedure. The phlebotomist states that the average volume of a "unit" of blood is: Correct Answer-450ml The donation of blood by a patient for his or her ...

Principle incident/events required to be reported to DoD counterintelligence (CI) organizations Correct Answer-espionage, sabotage, terrorism, cyber Indicators of insider threats Correct Answer-1. Failure to report overseas travel or contact with foreign nationals 2. Seeking to gain higher clearance or expand access outside the job scope 3. Engaging in classified conversations without a need to know 4. Working hours inconsistent with job assignment or insistence on working in private 5. E...

SSBI Correct Answer-Initial investigation for military, contractors, and civilians: · Special-Sensitive positions · Critical-Sensitive positions1 · LAA · Top Secret clearance eligibility · IT-I duties ANACI Correct Answer-Initial investigation for civilians: · Noncritical-Sensitive positions · Confidential and Secret clearance eligibility · IT-II duties NACLC Correct Answer-Initial National Agency Check with Law and Credit for military and contractors: · Secret or Confidentia...

Substances or materials in quantities or forms that may pose an unreasonable risk to health, safety, or property when transported, stored, or used in commerce is a definition for a: hazardous material When dealing with a radiological incident involving a leak or spill, what exposure guidelines should the hazmat first responder use to minimize radioactive contamination? Time, distance, shielding A reference book intended as a guide to aid emergency responders to guide quickly and identify ...

NFPA 1001 is the Standard for Firefighter Professional Qualifications One of the primary functions of the truck/ladder company is performing forcible entry to fire scene buildings OSHA may establish regulations governing fire department activities such as health and safety In the ICS, the functional area responsible for all incident activities, including the development and implementation of strategic decisions, is Command What normal body cooling mechanism is lost when wearing PPE? Evapo...